lost email connection

[gmcraib]

I have posted about not being able to send emails, but this message is still pending.

I followed the instructions here:

Problems when sending emails via SMTP with outlook.com accounts

This week Microsoft made some changes on their mail servers, which disabled OAuth login for the SMTP protocol on their accounts. This means those using free MS accounts, such as @outlook.com, @hotmail.com, @live.com and similar stopped being able to send emails from eM Client, the messages either got stuck in Outbox or you received this error: [SMTP] MailClient.Accounts.AuthenticationAbortedException: Authentication aborted. We have reported the problem to Microsoft and also created a workar…

https://support.emclient.com/index.php?/Knowledgebase/Article/View/256/7/cannot-send-emails-for-outlookcom-accounts---authentication-aborted

Then found some info here:

Outlook error [AirSync] Synchronization error (SyncStateNotFound)

Recently, we have seen a lot of reports of Outlook calendar issues, the error usually looks like this: [AirSync] Synchronization error (SyncStateNotFound) In the log the error can also include details like Found invalid data while decoding. and Folder hierarchy changed. We are aware of this error but unfortunately had no luck replicating it yet or finding the real cause yet. The error usually means the server lost sync data for a particular device and account. That should normally happen o…

I tried the registry edit, ie:
creating DWORD UseAirSyncSendMail set to 0 in HKEY_CURRENT_USER\Software\eM Client
and then reset emclient.
And switched off air sync as per instructions.

But as I had removed emclient from MS permissions in privacy, it is now no longer sending or recieving emails and I can’t figure out how to re-enable permissions for emclient in MS. it doesn’t give me an option to add anything.

So I’m now worse off than when I started as I cant send or receive emails!

Not sure if anyone will see this as it keeps going to pending, even though my account is no longer in new status?

[Olivia_Rust]

If you removed permissions (OAuth) and eM Client did not ask again for it on next start automatically, then the easiest way will be to just add the account as a new one. The registry fix to use SMTP will stay in place even with new account.

[gmcraib]

If I remove the account, will that then delete associated data?

I was hoping to go into account settings and edit, but can’t see the facility to do this.
Can see IMAP and SMTP settings nothing for password etc and logon informaiton?

[Olivia_Rust]

When OAuth is used, then eM Client does not have any access to your password, the login is done through the OAuth token that the server generates for eM Client to use, so you cannot change the login details manually.

Removing an account from eM Client will remove the data for that account from eM Client. Your folders and messages are synced with the server with IMAP protocol, so once you add the account again, they will be synchronized back from the server again.