Loading circle next to main account folder never goes away, also the program constantly says uploading messages .

The loading circle that appears next to the main account folder is constantly there as if the program is constantly attempting to send, receive or upload mail even when it is sitting dormant or has just updated. Please advise as to how I can prevent this? The program also constantly says uploading messages bottom left, accompanied by the send/receive progress bar and logs this basically every second. How can I stop this?

This has happened to me a couple of times since I installed an evaluation of eM Client.  Either right click on the em Client symbol on the task bar, or go to Task Manager, and kill the application.  Restart, and it goes away.

Hi Leroy,
if the tip from John above doesn’t help, can you share more information about your situation?
What version of eM Client are you running? What account does this happen on, which mail provider? Also, could you copy the content of Tools > Operations > Log tab?

Best regards,
Olivia

Hi Guys. Thanks for the replies. @John, thanks for the tip. Unfortunately no luck for me. Just continues perpetually. The account is my work account, hosted by a South african ISP called propdata. Was using it on outlook previously. All works perfectly, besides for the constant background activity and loading. I’ll attach the version and log image below. Thanks in advance. ![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1303917/RackMultipart20151103-22256-1n1rmil-Screenshot 1 inline.png?1446531136)
This pattern has repeated itself until now.
![](https://d2r1vs3d9006ap.cloudfront.net/s3_images/1303918/RackMultipart20151103-4316-6uus5l-Screenshot 9 inline.png?1446531207)

Same problem here - using a google mail account and Google also sending me messages saying the mail client is not secure.  Only happened since last update of eM client 6.0.23421.0

Hi Leroy,
I’ll actually need you to copy the text in that log tab, I can’t really read much from this screenshot of it. Also see if there is anything in the error tab.

Best regards,
Olivia

Hi,
I’m afraid you are commenting on a wrong thread? This issue has nothing to do with eM Client not being secure.
Can you provide more information about your problem in a new topic?

Best regards,
Olivia

Olivia -  “same problem here” - I too get the circling.  I advised re: the security warning as well in case it had some bearing on the issue.

Here the logs are copied for you Olivia. No errors reported at all.

07:52:30 AM Online state: changed to online due to NetworkAvailability

07:52:32 AM leroy@tilevision.co.za [IMAP] Uploading messages: To folder leroy@tilevision.co.za/Trash

07:52:33 AM leroy@tilevision.co.za [IMAP] Synchronizing subfolders: For folder leroy@tilevision.co.za/

07:52:36 AM leroy@tilevision.co.za [IMAP] Downloading message part…

07:52:37 AM leroy@tilevision.co.za [IMAP] Downloading message part…: Done

07:52:37 AM leroy@tilevision.co.za [IMAP] Synchronizing subfolders: Done

07:52:37 AM leroy@tilevision.co.za [IMAP] Synchronizing subfolders: For folder leroy@tilevision.co.za/Inbox

07:52:38 AM leroy@tilevision.co.za [IMAP] Downloading message part…

07:52:38 AM leroy@tilevision.co.za [IMAP] Downloading message part…: Done

07:52:44 AM leroy@tilevision.co.za [IMAP] Synchronizing subfolders: Done

07:52:44 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Inbox

07:52:46 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Inbox

07:52:46 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Inbox

07:52:46 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:52:50 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Inbox

07:52:51 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Inbox

07:52:51 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:54:50 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/News Feed

07:54:53 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:54:53 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Journal

07:54:54 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:54:54 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:07 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:07 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Conversation Action Settings

07:55:08 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:08 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Junk E-mail

07:55:09 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Junk E-mail

07:55:09 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Junk E-mail

07:55:10 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:10 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Notes

07:55:11 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:11 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Drafts

07:55:11 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:11 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Infected Items

07:55:12 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:12 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Quick Step Settings

07:55:13 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:13 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Sent

07:55:14 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Sent

07:55:14 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Sent

07:55:14 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:14 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/RSS Feeds

07:55:14 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:14 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Spam

07:55:15 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:15 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Inbox.Bradley

07:55:16 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:16 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Inbox.Brad

07:55:17 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:17 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Inbox.Infected Items

07:55:17 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:17 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:24 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:24 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:26 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:26 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:28 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:28 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:29 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:30 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:31 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:32 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:33 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:33 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:35 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:36 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:38 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:38 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:42 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:43 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:44 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:46 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:47 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:47 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:50 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:50 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:52 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:52 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:53 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:54 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:55 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:55 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:55:57 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:55:57 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:04 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:04 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:07 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:07 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:13 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:13 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:15 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:16 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:19 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:21 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:24 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:26 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:27 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:34 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:35 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:41 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:42 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:45 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

07:56:45 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: Done

07:56:48 AM leroy@tilevision.co.za [IMAP] Synchronizing messages: For folder leroy@tilevision.co.za/Trash

Like I say, this continues non stop through all the folders.

Hello,
the “mail client is not secure” issue is definitely unrelated, I suggest setting an app password for eM Client if you use 2-step verification on your google account.
As for the reloading issue, please turn on IMAP logging in Tools > Settings > Advanced for your gmail account and restart the app. When the issue happens again, go to the advanced settings and click Send logs. Change the recipient to me (rust@emclient.com) and add a link to this forum topic in the body of the message.

Best regards,
Olivia

Hi Leroy,
I’ll need more detailed logs now. Please turn on IMAP logging in Tools > Settings > Advanced for your gmail account and restart the app. When the issue happens again, go to the advanced settings and click Send logs. Change the recipient to me (rust@emclient.com) and add a link to this forum topic in the body of the message.

Best regards,
Olivia