Hello, I purchased a lifetime license and saw there was a version 10 I could upgrade to and it’s asking me to pay for the upgrade
How can I have access to this upgrade?
You have two licenses; one for version 9 only (in use) and one with lifetime upgrades (not in use).
You can go to Menu > Help > License and deactivate the version 9 license, then activate the other one. Once it is activated, you should be offered an update to 10. If not, you can get it here: https://www.emclient.com/dist/latest/setup.msi
I have resent your license keys to you in case you don’t have them.