I am working at a new office today and when I launch em client it prompted me to reactivate my license. I click OK and it stays hung processing trying to activate it. I have tried to manually enter the license key and click activate but it stall hangs. I am using version 6.0.22298. It will not let me into mail until this is completed.
Hello Scott, maybe the company you’ve started working for has disabled access to the Port 80 or the application is unable to reach the licensing server at http://licensing.emclient.com/ due to a company firewall.
Please make sure to allow this or setup an exception for eM Client and update your eM Client to this release, 6.0.22336.0 .
Let me know if the issue persists.
This problem corrected on its own. I think it may have been a communication issue with the licensing server.
Hello again Scott, thank you for following up with me, glad it works, please make sure to let us know if you come across this or any other issues or questions about the application, we’ll be happy to help.