Licence Was Never received

I bought two upgrade to version 10 and never received licences. And have upgraded to version 10 from version 9. How long or when will I receive license after purchase?

The upgrade was applied to two of your licenses.

The ones beginning with: 3ea13bae and aa3a084e

On the two devices where you are using version 10, go to Menu > Help > License and deactivate the license if it isn’t one of those two. Then activate a different one on each device.

I have resent the full license keys to your registered email address.