Launching the app - operations window & errors

[joayn]

I have a rather large (in my opinion) mail system, containing 1 dormant account, and 3 live accounts). If I can use the counts on the “all mail” folder, the counts are 131,476, 31,819, 9,676 and 5,219 (dormant one), giving me at least 178,190 items (with some attachments).

If the client is closed externally (not thru Menu → exit), when the client comes back up, it detects this, and checks the integrity of the “database”. For one this size (one reasons I love this app,as Outlook failed years ago on a main box a fraction of this size, and could not restore itself. EMClient excels and even recovered the corrupted outlook file).

And since I have my system set to automatically install some windows updates, leaving the client open when I go to bed at night, often left me with the database needing to be checked upon the next startup.

A request for detecting the reboot of windows, and gracefully closing the database is probably called for, but not the subject of this request.

So, I often close the app when memory is scarce, the pc gets very bust, where every cpu second is needed elsewhere, or other situations that sometimes cause the app to crash. A pain, but again, a topic for another request.

When I start the client, it defaults me to my latest inbox (maybe the last folder I was looking at; so far good).

However it appears to look for issues (operations window). As I go to capture this action, it appears that my first gripe is addressed, in that the operations window would take focus with every error detected, this leaving the main window useless until the scan finished (and with my large account system, that could take 5 to 10 minutes of teasing me with the inbox, only to lose focus when an operations error was detected.

So, maybe leaving the error in the operations window may suppress the notification of the same error again.

But, see the attached image;

The options are “edit item”, “Ignore” or “Copy”. nowhere can I see what the offending character is, and one cannot write a rule for mail like this (1. because you cannot see what the offending character was, 2. cannot see the email with the offending character to maybe block the sender).

As in MS Word, the spelling and grammar checkers have an “ignore” feature to allow one to suppress the grammar check (like long sentences) or add words to the dictionary, thus suppressing future errors for that word).

The request here is to have the option to “create a rule” for the email, and then within the rule be able to automatically route the email to a specific folder (like junk), or in the case where is it a good sender, they are just using a character that is not allowed, suppress that error message for that character(s).

Thanks !!!

ps. like before, I did not mask my email address. Maybe before it is out there too long, that can be done for me.

[cyberzork]

invalid character in literal Gmail account.

That usually means the email address, or the content being sent in an email, includes characters beyond the standard ASCII set of letters, numbers, and a few punctuation marks.

Suggest you go to the Gmail support community page and Google search you will find information on that to help you correct that error in your emails.

Sometimes that can also happen eg: if you paste content into an email from other programs or webpages that also might have hidden special characters which then can cause problems.

If you then carn’t find anything wrong in your emails and you have a recent eM Client V9.2 or V10.3 release, then “try removing and readding your Gmail account” (if you haven’t already tried) using the automatic account wizard via “Menu / Accounts” and then close and reopen eM Client and see if that fixes it.

Also if you do remove and readd your Gmail account, make a manual backup first via “Menu / Backup” incase you need to restore for any reason. You can see when the backup is complete in Show Operations via the dropdown on the right of Refresh.

[joayn]

Sorry, but I think I may not have been clear enough.

When email launches, it looks at my inbox (currently sitting at 103,752 items for one of 4 monitored email addresses,153,647 if including all accounts).

And while the error message does indicate which account has the issue, that just limites it to the 104k one.

So my challenge is to determine which email(s) are throwing that error, and specifically, which character is not liked.

And unfortunately, with so many messages in my inboxes, it takes about 15 minutes for the scan, throwing those errors at random intervals. Since the “Operations” window grabs focus when it throws each error, I am unable todo anything until it finishes that scan.

Since I have no control of what characters those that send me mail (about 400 to 600 a day) use, determining which emails are throwing that error is a daunting task, one I will not be able to change.

Usually, when I report a defect, or something that does not appear to be working, I try not to offer fixes, as I can only guess how the application works inside (though after a 50+ year career as an application developer/support person/manager, I can make intelligent guesses).

So, please let me restate what I am looking for:

1. if the error has been already thrown for a specific email, give us the option of suppressing it on subsequent scans (or limit the number of times it gets thrown) (mail setting)
2. Provide a setting where when an error is thrown while scanning the inbox(s), that it not grab focus. The number of errors (count is displayed on inbox screen) would indicate that there are errors if any.
3. if none of these options are available, at the least add a setting option where a verbose error message is thrown, showing sender email address, subject line, and the specific character that is causing the problem for that specific email. One might be able to write a rule for that subject or sender, though I have had issues in trying to put special character sequences into rules.

Thank You !!!