last 3 days ,very slow connecting and dowloading headers from gmail ,any reason or anything I can do to fix this?

Mail
2

We are having the same issue. Easier to by pass the program and go straight to web base gmail. PLEASE FIX THIS!

3

I do not think this is an Em Client issue. I have had the same issue and have escalated to Google Support. The issue is with all IMAP connections (including phone, em client etc.) from any network. Then it seems to clear up over a couple of hours. They are looking in to it - and hopefully will identify what is happening on their end.

4

Hi, are you guys still having issues with this? If you’re and you’re seeing any errors from the application, or the application hangs, please make sure to let me know, we’ll be happy to help.

Thank you,
Paul

5

yes, it occasionally speeds up, but sometimes takes 2-3 min before finishes

6

Yes, it is not even worth it to opening the program but go straight to web base g mail. Please fix this.

7

Same issue; sporadic over the last week. 2 desktops wired to Nat router. Another PC is using Outlook 2013 with google apps sync connector without issue. Seems like IMAP issue with Em Client…

8

it seems to have to go through a lot of IMAP steps just to read one email.

9

There seems to be a common experience happening among several of us (here and elsewhere on other forums). But I can say that when the slow downs occur:

  1. It is only IMAP calls (not SMTP, calendar, contacts or other protocols)

  2. It is ALL clients from any network source, not just em client. So the issue is clearly IMAP at Google.

I still have an open ticket outstanding with Google Apps for Work - and they are researching. It may be a particular server (or cluster) that these accounts are on. It happens for me in the morning, then clears up slowly over a few hours, then all is speedy and back to normal. I am very confident this is not an em client issue (although em support has been willing to jump in and try to help anyway). Thanks em support!

10

Hi, sorry for my belated reply, are you still having issues with this? If so, do you think you could submit some logging data to us for more information about this issue?

Navigate to Tools > Settings > Advanced and enable IMAP logging for the problematic account,

  1. Save the settings
  2. Restart the application
  3. Replicate the issue
    Once the issue reoccurs and you notice hangs or any errors are thrown by the application, please go back to the advanced settings window and submit the logging data to my email [email protected] with a reference link to this forum topic.

Thank you,
Paul