[IMAP]Known Microsoft Exchange server error “User is authenticated but not connected” has been encountered on IMAP connection. This issue is temporary and should be automatically resolved by the server. If not, please contact your mail provider.
Hi,
I have two outlook.com email addresses set up in eM Client, one of them is working perfectly, the other gives me the error message above and has been since I added it to eM Client.
It clearly says it’s a server error, but it’s not going away, could I have done something wrong in my set up?
It clearly says it’s a server error, but it’s not going away, could I have done something wrong in my set up?
Yes that is a Microsoft server end random IMAP error and nothing you can normally do in eM Client to fix that. That’s server related.
The only thing i can suggest is, as your other Exchange Outlook account is working ok, try removing and re-adding the account via “Menu / Accounts” that is getting that error and see if the error goes away. Worth a try if you haven’t already done that.
Check too (after re-adding the account) that you have the same settings as your other account.
Next check you have the latest release for your version of eM Client via the release history page.
Note: If you do remove and re-add your account or update eM Client to a later version, backup first via “Menu / Backup”. You can see when the backup is complete via “Menu / View Operations” in the drop-down on the right of Refresh at the top left.
Lastly if removing and readding your account, and/or updating eM Client makes no difference, then suggest to contact Microsoft and let them know you are getting that specific error message. They need to ultimately fix that at their end.
Many thanks for your comprehensive advice, much appreciated by an eM Client newbie.
I’m definitely not up to date with eM Client as for some reason (sorry I don’t remember) when I was looking at forum posts before I took the plunge, I got the idea that “9” was not stable. This thought was reinforced when I downloaded eM Client initially as there was an option to download “8” so I went for that.
If the consensus is to get the latest release, I’m happy to give that a try.
I and my friends have been running V9.x for a number of years and seems (very stable for me) using multiple IMAP, Exchange & POP accounts on Windows 10, 11 , Mac Monterey & Ventura. So i would recommend upgrading. Also V9 has alot of newer features as well.
Before upgrading, take a note of the exact version you have via “Menu / Help / About” and you can then always d/l & reinstall and restore your current version 8 via the release history page if you do have any problems. Also as previously mentioned backup first before upgrading.
As the error says, it is a known server error. This issue is temporary and should be automatically resolved by the server. If not, please contact your mail provider.
This seems to have happened before… a couple of times. the virgin account is fine on my em client. The outlook is down. Sending, but not receiving. All fine when I check the outlook site. Is there a quick, simple, numb nuts fix?
Yes, it is a know server issue with your email provider. It happens from time to time. If it is not automatically resolved by the server, please contact your mail provider .
Sure. It is a known issue with your email provider, and it shows up from time to time.
If it is not automatically resolved by your email provider, please contact them for assistance. It is a server issue and your email provider will need to fix it.
Hello Gary, yes this conversation is becoming more and more familiar, but I’m sure you offered a work around on the last occasion. I can’t remember how I did the work around and am wondering if the workaround was undone… all might work again?
Don’t think I’m lucky enough for it to just go away…
I don’t believe I ever said reinstalling eM Client will resolve this issue. If I have, apologies, but that is not true. This is a server issue, just like the error says. It needs to be fixed on the server.
It should be automatically resolved by your email provider, but if it isn’t, you will need to contact them.
The issue does pop up once very few weeks. You can do nothing on your end to “fix” it. Either contact your email provider or try another email client. For example, Thunderbird does not see this issue.
