I have been investigating an annoying glitch with eMC and have now hit a wall and need the input from eMC gurus.
My widfe and I have been ‘suffering’ from my own Gmail emails arriving in her Junk Email folder despite numerous and multiple attempts to ensure my email lands in her Inbox.
I started by ensuring her server side email set up wasn’t generating this error and had effectively whitelisted the account on the server end but that had no effect. Rules have no effect because the offending emails never reach her inbox and are getting marked as junk before we get that far.
With the help of Siteground support I have now established, and can repeat the problem at will.
If eMC is running on her desktop or her mobile and I send her an email from my Gmail account it will go directly to Junk Email. If we shut down eMC on both her devoces and I send her an email it will go directly to her Inbox…but we have to look in her Webmail to see that because as soon as we fire up eMC the email gets dumped to Junk Email…
How unusual! I wondered if it might be due to a rule implemented using eM Client, rather than at the server end, but then I suppose it is unlikely to be due to a local rule because you’re encountering this using two devices.
It may be worth switching on the logging and then going through the same process again, before seeing if the log tells you what kicked in. A bit of a long short, perhaps.
Sorry, I should be clear I’m a fellow user on here and joined quite recently, so I won’t be best placed for interpreting your log files. It may be worth contacting the VIP Support team with your logs.
I did have another thought. Is it possible you or your wife blacklisted a domain (e.g. gmail.com) within eM Client, due to previous spam coming from there, and now it blocks your messages too?
Yes agree with @eMDash that it does sound like either you have “a custom local rule setup” to move Gmail emails to the Junkmail folder, or the “Gmail domain has been accidentally blacklisted” and sending all emails to the Junkmail folder.
So go to “Menu / Rules” (Pc) or “Menu / Tools / Rules” (Mac) and you can “dblclick on any custom rules” to view them, and also dblclick the blacklist up to V9 to view them.
If you have eM Client V10, the blacklist is via “Menu / Settings (Preferences) / Mail / Blacklists & Whitelists”. Then click “Manage Blacklist” at the bottom.
Also go online to your Gmail Settings and click the “Filters and Block address’s” menu in All Settings and see if you have inadvertently added a filter to send all email to the Spam folder.
You can also see any Gmail Server Side filters setup in eM Client via clicking the dropdown on the right of “Local Rules” & selecting your Gmail account as in my Gmail account example below.
Thanks for the immense efforts in your replies but…
My wife’s eMC setup has zero rules. She’s never had any and she has not blacklisted my Gmail address or the Gmail domain…at least that is what I thought! I double checked the long long list of blacklisted emails and after scrutiny I found she had blacklisted the gmail.com domain!
