I've started getting User / Password error however the settings are correct.

1

I’ve started getting User / Password error however the settings are correct. 

2

Go to Menu > Tools > Accounts and make sure you have one of the following port/policy combinations. An incorrect pair can result in this error.

SMTP
Port 587 = Force usage of SSL/TLS
Port 25 = Use SSL/TLS if available
Port 465 = Use SSL/TLS on special port (legacy)

IMAP
Port 993 = Use SSL/TLS on special port (legacy)
Port 143 = Use SSL/TLS if available

POP3
Port 995 = Use SSL/TLS on special port (legacy)
Port 110 = Use SSL/TLS if available

If that still does not work, disable your anti-virus application and see if there is any difference.

3

Thanks I will give it a go! Cheers

4

I also got similar connection errors a few weeks ago: it was due to update of antivirus.
What are the symptoms of the error you have?

5

Hi, can’t receive or send emails. Error message states user name or password incorrect. They aren’t as they have been the same forever.