Issues accessing GMail and other account with new client (V6.0.20480.0)

I just downloaded a new eM Client update (now have V6.0.20480.0) and ever since I completed the update, I cannot access my e-mail accounts.  The error messages say the connection attempts are failing.  I confirmed I have the right passwords.  Any idea on how to fix this?

Hi, can you make a screenshot of this issue and post it here on the forum?
Also, try to download and install this update if it helps, http://www.emclient.com/dist/v6.0.20489/setup.msi

Thank you,
Paul.

Same problem here. Installed v 20489, problem still there…

Hi, can you please make a screenshot of this issue as well?

Thank you,
Paul.

Ich Habe Das gleiche Problem seit DM-Update-Ich Habe Das Problem same seit Dem. aktualisieren Burxel

I have similar problem with latest update. I’m connecting to MDaemon and now it responds “Authentication failed”.

You can see the log output from eM Client:

13:57:17.954|026|   * OK mail.axu.ru IMAP4rev1 MDaemon 13.6.2 ready13:57:17.954|023|   A0 CAPABILITY
13:57:17.958|026|   * CAPABILITY IMAP4rev1 NAMESPACE AUTH=CRAM-MD5 AUTH=LOGIN AUTH=PLAIN IDLE STARTTLS COMPRESS=DEFLATE ACL UNSELECT UIDPLUS QUOTA BINARY XLIST
13:57:17.958|026|   A0 OK CAPABILITY completed
13:57:17.959|023|   A1 AUTHENTICATE CRAM-MD5
13:57:17.964|026|   + PE1EQUVNT04tRjIwMTQwNjEwMTM1Ny5BQTU3MjAxOThNRDAwMTJAbWFpbC5heHUucnU+
13:57:17.964|023|   YWRtaW5AYXh1LnJ1IGMqKioqN2IwKioqKmU0ODEqKioqNGY2NjUyM2UqKioq
13:57:17.970|026|   A1 NO Authentication failed

NOTE to technician: if you try to base64decode MD5 response of my client you will see asterisks in some places of response. It is normal as I’ve manually injected these asterisks to protect my password…

Downloaded the new version and it did not help me either.  Here is the screen shot

Hi, can you please tell me what mail service are you using?
Are you by any chance using strato.de?

Thank you,
Paul.

Hi again Karen, are you using the correct credentials on your account? Can you please make sure you do?
If you’re sure with your password etc, are you by any chance using two step verifcation on your google account?

Thank you,
Paul.

No, I’m using my own MDaemon server.

Hi, can you please try installing this update http://www.emclient.com/dist/v6.0.20498/setup.msi , let me know if that helped the issue. It should be fixed in this version.

Thank you,
Paul

Yes, it is work OK now,
Thanks!

Great, glad that we’ve solved it… If you come across any other issue, let us know, we’ll be happy to help.

Thank you,
Paul.

Ok, Thank you!

No problem :wink:

Paul.