I accidentally installed the em client pro when updating applications on a new computer. Everything was working fine. I usually leave my computer on during the week, but turn it off over the weekend. I turned it off on Friday afternoon and back on this morning . When I launched em client, no emails received during that time period, Friday afternoon until this morning, were synced/downloaded. Eventually, some emails from Sunday appeared, but I cannot get anything from Friday afternoon and Saturday. I have tested the account and no errors. Any thoughts? Was this a one off thing, or an I going to have to leave my computer on all the time. I can access all the weekend emails on my providers webmail, but they are not appearing on em client desktop. Rackspace is what we use.
Hi Jessica,
I shut down my laptop every night. In the morning I turn on the laptop. em client is on Auto-start and when I come back to my desk, any new email is downloaded. I’m on version 10.1.4588.
What happens if you click on REFRESH at the top left of the screen? Do the new emails download? What are the settings for synchronization in SETTINGS?
Thank you Tony! I have been refreshing all day, logging out and back in. Current messages from today are being received in real time no problem. Since I posted my issue, the Sunday emails have loaded and two from Saturday. It isn’t really a lot of emails or large files so not sure what the glitch is. I do have the download on startup checked and syncing every 10 min. Also Sync time period is set for “all time”. Maybe it is just a Monday issue. Hoping that slowly all remaining emails will sync and download. Thank you so much for taking the time to reply.
Jessica
On a side note, I do keep getting the red triangle with ! next to that account, but there is no error messages in the operations tab and when I diagnose test that account, it comes back clean.
That is weird. Sorry, I don’t have any more suggestions. I’m about a month into using em client.
What happens if you shut off your computer at the end of today (or when it’s not critical) and see what happens the next day on startup? And maybe from another email account which you don’t check in em client, send yourself some test emails. Hopefully, enough clues and patterns start appearing to figure this out.