I’ve moved from Outlook to em client, bought the product and immediately been taken into V11 in what feels like an early alpha release.
I pointed it at my main Microsoft email file and it’s failed to download most of the messages in the folders and it does not collect new email as of about 9am today.
My two further Microsoft email accounts on two different tenants seem to work fine.
I only moved from Outlook to avoid the new version of Outlook and feel like I’ve made a big mistake.
Is there any support here or anywhere else for this product? I posted yesterday and got no response… I guess they will be busy if others are seeing the same issues as I am!
I’ve moved from Outlook to em client, bought the product and immediately been taken into V11 in what feels like an early alpha release
Sry your having that issue. eM Client has gone through extensive Beta testing for alongtime before it was released and is no alpha.
I pointed it at my main Microsoft email file and it’s failed to download most of the messages in the folders and it does not collect new email as of about 9am today
You can normally import (.pst) files into Outlook Exchange or Graph accounts via this help link as I and many of my friends have done in V11. and sounds like you need Official Support to assist you with that to get that resolved.
Is there any support here or anywhere else for this product?
Go to the VIP support page and login and lodge a support ticket. If you have already lodged a support ticket be patient as they will get back to you.
You’re not alone @simon99 - I have logged my error with MS graph too. It is confusing my sent mail with junk and I am terrified of it losing my 5+ years of mail I need to retain. For now I have stopped using EMC11 and am using new outlook.. I had a good run with 8/9/10 and I am hoping to get some resolution soon. One thing I would say to Emclient is to be quick There are many new features to new-outlook that I am enjoying (since I last looked around emc v8 times) and if it had a unified inbox I might not be back!
Hello, just wanted to let everyone know, we’ve found what’s causing this!
Some accounts are running into unexpected folder conflicts due to their folder IDs, which can stop messages from downloading and new mail from coming in. That would explain why your main account is affected while your other two Microsoft accounts work normally.
There should be a fix for this specific issue in a service update later this week. Once it’s out, please check whether the missing messages download and new mail comes in again. If anything is still missing after that, let us know here and we’ll look into it further.
I don’t know if this update is the fix yet, but there is a new V11.0.1267 just updated on the release history page which has graph & other fixes for Pc & Mac.
Note:- Before installing update, “delete any previous app installers” and also make a backup of eM Client via “Menu / Backup” before updating incase you need to restore for any reason. Also close eM before updating.
Sorry to say that the error of mailbox not being polled regularly and the red triangle still exists on the latest version for Windows. Waiting on the new version…
There are many new features to new-outlook that I am enjoying (since I last looked around emc v8 times) and if it had a unified inbox I might not be back!