Getting an error every time I open the program: Invalid sequence value. After I close the error window, it works.
Hello Barb,
could you please provide a screenshot of this error message, please?
It could be an error generated by your Operation system rather then the program, but it’s hard to tell without more information.
Regards,
Olivia
Hi Barb,
I see, so it’s a connection error, can you also copy the content of the third tab in his window (Log) and copy its contents here next time it pops up?
Regards,
Olivia
The entire window contents is too large. Here is part of it. 
Hello Barb,
you can click inside the window, hold CTRL+A to select all the lines, and use CTRL+C to copy and CTRL+V to paste the full log here.
Thank you.
Regards,
Olivia
3:54:22 PM Online state: changed to online due to NetworkAvailability 3:54:23 PM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/
3:54:23 PM [email protected] [GData] Synchronizing folder list
3:54:23 PM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/
3:54:24 PM [email protected] [GData] Synchronizing folder list
3:54:24 PM [email protected] [IMAP] Downloading message part…
3:54:24 PM [email protected] [IMAP] Downloading message part…: Done
3:54:24 PM [email protected] [IMAP] Synchronizing subfolders: Done
3:54:24 PM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/Inbox
3:54:24 PM [email protected] [GData] Synchronizing folder list
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: Done
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/[Gmail]
3:54:25 PM [email protected] [GData] Uploading item(s) to folder ‘[email protected]/Barbara Ford/’
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: Done
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/[Mailbox]
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: Done
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/Inbox
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: Done
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/CHRISTMAS
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: Done
3:54:25 PM [email protected] [IMAP] Synchronizing subfolders: For folder [email protected]/[Gmail]
3:54:26 PM [email protected] [IMAP] Synchronizing subfolders: Done
3:54:26 PM [email protected] [IMAP] Synchronizing messages: For folder [email protected]/Inbox
3:54:26 PM [email protected] [IMAP] Synchronizing subfolders: Done
3:54:26 PM [email protected] [IMAP] Synchronizing messages: For folder [email protected]/Inbox
3:54:26 PM MailExceptions.OperationException: Uploading item(s) to folder ‘[email protected]/Barbara Ford/’ failed due to the following error: Invalid sequence value. The specified sequence number is below the current sequence number of the resource. Re-fetch the resource and use its sequence number on the following request. —> Google.GoogleApiRequestException: Google.Apis.Requests.RequestError
3:54:26 PM Invalid sequence value. The specified sequence number is below the current sequence number of the resource. Re-fetch the resource and use its sequence number on the following request. [400]
3:54:26 PM Errors [
3:54:26 PM Message[Invalid sequence value. The specified sequence number is below the current sequence number of the resource. Re-fetch the resource and use its sequence number on the following request.] Location[-] Reason[invalid] Domain[global]
3:54:26 PM ]
3:54:26 PM —> System.Net.WebException: The remote server returned an error: (400) Bad Request.
3:54:26 PM at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
3:54:26 PM at Google.Apis.Requests.Request.InternalEndExecuteRequest(IAsyncResult asyncResult)
3:54:26 PM — End of inner exception stack trace —
3:54:26 PM at Google.Apis.Requests.ServiceRequest1.EndFetchInternal(IAsyncResult asyncResult) 3:54:26 PM at Google.Apis.Requests.ServiceRequest1.EndFetch(IAsyncResult asyncResult)
3:54:26 PM at MailClient.Protocols.Gdata.FetchHelper.FetchWithCancellation[T](ServiceRequest1 request, CancellationToken cancellationToken) 3:54:26 PM at MailClient.Protocols.Gdata.CalendarItemSynchronizer.Upload(IItemUploadContext1 uploadContext, Folder folder, IEnumerable1 items, CancellationToken cancellationToken) 3:54:26 PM at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass20.b__1c(WorkerStatus status, CancellationToken cancellationToken)
3:54:26 PM at MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
3:54:26 PM — End of inner exception stack trace —
3:54:26 PM at MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
3:54:26 PM at MailClient.Commands.Command.Process(WorkerStatus status)
3:54:26 PM [email protected] [GData] Synchronizing folder list
3:54:26 PM [email protected] [GData] Synchronizing folder list
3:54:26 PM [email protected] [GData] Synchronizing folder list
3:54:27 PM [email protected] [GData] Synchronizing folder '[email protected]/Contacts/'
3:54:27 PM [email protected] [GData] Synchronizing folder '[email protected]/Barbara Ford/'
3:54:30 PM [email protected] [IMAP] Synchronizing messages: Done
3:54:32 PM [email protected] [IMAP] Synchronizing messages: Done
Hello Barb,
sorry for the delayed answer. Unfortunately we didn’t find the root of your issue.
Can you please try clicking your account in the Mail section and choose Properties>Repair and run Repair on your account?
If that doesn’t help, I’ll need you to set up Gmail logging so we can gain more information.
Go to Tools>Settings>Adavnced and check GData logging for your account.
Restart eM client.
When this error pops up again, go back to Advanced settings, click ‘Send logs’ but change the recipient to [email protected] and add a link to this forum topic so I can get back to you, please.
Regards,
Olivia