I get an error that says:
EM Client Database Check
It performs two checks and passes:
Checking for corrupted database…done.
Checking for inconsistent data…failed.
Then it just hangs and I can’t get into my mail, making me dead in the water for work. I can’t even get it to open and don’t what I’m supposed to do now, uninstall? And to save my files what do I back up? It’s still a fairly new product (paid version).
What should I do to get up and running again?
Thank you,
Charlotte Gilmour
Hi,
is it possible for you to send me your whole database? (without mail_ files) to [email protected] together with this topic’s url in subject?
Or you can try to update to this version http://www.emclient.com/dist/v5.0.190…
Or you can try to delete database and recover from backup or make fresh synchronization, but this will not tell us what causes this issue.
Jan
How would I send you the entire database? Tell me how and I will try.
In the meantime, I will try to update via the link you provided only because my work relies heavily on email.
Thank you, I shall check back for the database how to later.
=)
Charlotte Gilmour
Or you can try to update to this version http://www.emclient.com/dist/v5.0.190…
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So you know, I tried the above, it still doesn’t work. I really need to collect mail but I can’t even open the program…
Need help asap, so will be checking back to see what we can do. This is a paid version so hoping for resolution soon.
BTW is there a way to access the cloud info online? Since I can’t even get the program to start?
Thank you,
Charlotte
Problem solved, all is working now, I fixed it myself. (backed Windows 8.1 off) reinstalled em client, however, now I wonder if em client is compatible with 8.1…
So it works now for you? We are getting numerous reports with win 8.1 and when I will finish completing these reports then we should be able to resolve it out…
anyway next time I suggest you using our paid customer support - it has much higher priority than forums.
Jan