My email provider: www.mail.ru
- I send a test message to myself from eM Client. It actually gets sent (this can be seen via the webmail interface, where the message is saved in the Sent folder and shows up in the webmail Inbox folder without any delay).
- I click the Send and Receive All button in eM Client.
- Nothing happens, i.e. the test message does not show up in the eM Client Inbox as it should.
- The only way to get the test message to show up in the eM Client Inbox is to either close and restart eM Client or to repair the Inbox folder via the folder properties dialog.
eM Client version: 6.0.22344.0
All above steps were performed after completely disabling Windows Defender and antivirus program.
Please help! I realy like the eM Client interface and functionality, but if this problem cannot be solved, I will not be able to use the program. Thanks in advance.
Hello Dmitry, I’m not quite sure what might be causing this issue, are you seeing any errors when trying to synchronise your items with the server? Are you using an IMAP account?
Try to update your eM client to this release, 6.0.22774.0 and check if the issue persists.
I do not see any errors during/after synchronization.
Yes, I am using the IMAP protocol.
I have updated to release 6.0.22774.0 but the issue persists.
Any other ideas? ))
If the issue persists, please navigate to Tools > Settings > Advanced and enable IMPA logging for the problematic account, save the settings and replicate the applications behaviour, if the issue reoccurs, please try to perform the folder repair to fetch new items from the server and if the issue reoccurs, restart the application to quit the logging session.
Reopen eM Client and navigate back to the advanced settings window and submit the logging data to us using the send logs button for more information about this issue. As a free license user please submit the data to my work mail, [email protected] and please include a reference link to this forum topic.
All done as instructed. Awaiting your response.
Any ideas on how to remedy the problem? Thank you.
Hello Dmitry, can you please go to Tools > Settings > General and check if you have the option “Synchronise items every X minutes” enabled? Your server is using NOOP, which means it either doesn’t support IDLE or uses this option instead - NOOP doesn’t keep a stable connection to fetch new items immediately but instead checks every X minutes based on what you have setup in the settings to fetch new items periodically.
Hope this helps,
Hi Paul, I do have the options “Synchronize items every 1 minute” and “Synchronize items at startup” enabled. However, new incoming emails still do not show up in my eM Client inbox until I either restart eM Client or repair the Inbox. It seems like the former option does not work (even though it is active) while the latter one does. The Send and Receive button does not help to receive new incoming messages, either.
Next steps? Should I send you another log that includes (unsuccessful) use of the Send and Receive command (or other actions)? Thank you))
Hello again, can you please make a screenshot of your IMAP settings from Tools > Accounts > Your account > IMAP, what Port and security policy are you using with your account/mail service?
Screenshot sent to your email. Thanks!
Hello, it seems like everything is setup correcty, can you please try again to replicate the behaviour? Enable the logging, and send an email to your address, once the sync period is overlapping, please let the logging enabled for a couple more minutes, then try to use the “Work offline” option in File to switch offline and back online.
Hopefully the message will arrive then, after you do so, please restart the application and again send me the logging data to my email, [email protected] with a reference link to this forum topic.
I have recently installed and set up the eM Client 7.0.27943.0. I am having similar issues. It has happened to me multiple times, that I am waiting for an email, but even after clicking the Refresh button emails don’t get loaded into the inbox of eM Client. I have to restart the client to make it load my emails.
In the settings I have both options to synchronize items at startup and to synchronize every 5 minutes.
Please let me know what might be the issue. I have multiple accounts configured and the issue has occurred for a few of them.
who is the mail provider for these accounts?
are there any error messages when the emails are supposed to be received? Can you copy the content of the Menu>Tools>Operations>Log window?
We’ll also need more thorough IMAP logs.
Go to Menu>Tools>Settings>Advanced.
Check IMAP logs for one of the affected accounts.
Restart eM Client.
Send a testing message to the mail account that has logging enabled.
If the message does not appear, go back to Advanced settings and click the ‘Send logs’ button.
Change the recipient to [email protected]
Attach the Operations log and a link to this forum thread and send the message to me so I can inspect the situation.
Thank you for your cooperation.
I am using eM Client to evaluate whether to purchase the pro/lifetime version. Unfortunately, I am having this exact same issue re: not receiving emails. It caused me to miss an email about an important conference call I was to be on. If I cannot fix this I will have to give up on eM Client, but I don’t want to because it is the only one that syncs with my iCloud contacts and calendars and frankly I love everything else about eM Client. But this issue must be resolved.
I am set up using iMap hosted by an hMailServer set up by my IT guy. I am confident my settings are correct. I have tested with Thunderbird and Outlook 2010 on desktop and they get all the emails. On my iPhone I have tested with the iOs mail app, Spark and others and they all get the emails. Only eM Client has this issue.
At times I get every email, no problem. But without shutting eM Client or restarting the computer at times eM Client will just stop receiving mail. Sending mail is not an issue. When I run the diagnostic test for the account both get checkmarks and I receive the test email on the phone but nothing in eM Client. And unlike others above restarting eM Client and/or repairing the inbox does not fix the issue.
Any help would be greatly appreciated.
Update: I deleted the fist email that showed up on the phone but not in eM Client and then eM Client immediately started working again. There is nothing special about the email, just text informing me of the conference call I was supposed to be on. And this happens from time to time with other emails so I don’t know what the issue is or how to fix it.
Further update: Again eM Client is not receiving emails. I deleted new emails on my phone and eM Client still does not receive. Ran diagnostics, both check okay, test email is received on phone but not in eM Client. You can see the refresh icon spin like it’s trying to get mail but nothing happens.
I really hope eM Client responds soon (do they read this forum much?), otherwise I have to bin it.
Thanks in advance.
Bumping to see if em client can provide any help here. Thanks.
It’s been 3 days now and support has given answers to questions all around this one but not mine. Guess I am not going to get any help here. Too bad, really did like the program…