Importing contacts from iCloud - tags are confusing

Initial setup
1

I have set up eM Client to sync with my iCloud contacts, which are organized into groups via the Mac address book/contacts app.

When I import contacts into eM Client, many of them have tags which seem to be related to the Groups they are assigned to in the mac address book. However, not all of them are tagged this way - it’s very inconsistent.

Can someone explain what is going on here? Are the Mac contact Groups supposed to transfer over as tags?

If so, why is it working for some and not others?

If not, then where did these tags come from?

Thanks

1 Like
2

I have the same issue. I looked back in the forum and it was suggested back in 2020 that contact tags be put in the side bar like it is with emails but it seems like they need more than two years lol. I look forward to this being fixed since I am a big tag user and this is an issue.

3

Have you managed to solve it in the meantime?

4

I have exactly the same problem with my iCloud contacts. It can’t be that Emclient swallows some labels and not others. I can’t see any pattern here either.

5

When I import contacts into eM Client, many of them have tags which seem to be related to the Groups they are assigned to in the mac address book. However, not all of them are tagged this way - it’s very inconsistent.

Could be the iCloud Contact groups are eg: possible not supported in eM Client so then doesn’t show the same local iCloud tags that are currently assigned to the Mac local address book.

I would eg: try “manually creating the same name contact group address folders in eM Client” like your Mac address book, and then re-import those iCloud group contacts again into those same name contact group folders, and then see if that syncs all the contacts tags online and locally the same.

If that still doesn’t work, then suggest next if you have a current active paid Pro, Personal or Business version, go to the VIP support page and login and lodge a support ticket.