I am receiving important messages in Junk folder instead Inbox folder. There are no spam filters or blacklisted email addresses.
I made the following two rules(pic.1) - but no result!
Disabled spam filter from the anti-virus program.
Not installed other email client.
There is no any filters from our domain hosters.
Any ideas how to fix the problem?
Thanks!
Apart from eM Client Local rules, sometimes that can happen due to an eg: online server mailbox filter setup automatically sending inbox mail to your junk mail folder which then inturn is mirrored in eM Client.
Or the server mailbox might be just auto detecting it as possible spam by a eg: built in server mailbox mechanism and moving it to your junk mail folder.
So first check online in your mailbox filters, and if nothing is showing there, your online mailbox probably just needs to be trained.
So to train your online mailbox, you just select those important emails online in your junk mail folder and “choose not junk”, which then will normally arrive in your inbox the next time.
I’m having this same issue will all my emails going to junk. It is only happening to one email account. I have checked for blacklists and I have checked on the server side. I have set up a rule to tell any incoming emails to go to the inbox even, but that hasn’t worked. I have spent the past few weeks training my mailbox every day, but that hasn’t worked either. I’ve selected both email address and domain. It’s not effecting a particular domain, it’s all emails which is very odd. My junk folder is now my inbox 
I’m having this same issue will all my emails going to junk. I’m having this same issue will all my emails going to junk. It is only happening to one email account.
I’ve selected both email address and domain. It’s not effecting a particular domain, it’s all emails which is very odd
If all your emails are going to the junkmail folder then if you have no rules enabled & no blacklist setup in eM Client, then it will be your account mail box online causing that.
I would contact your mail server technical support for assistance and let them know all your incoming mail is going to junk. They can then check your mailbox settings & filters etc.
Account mailbox settings and filters have been checked, but to no avail. It only started doing it since the last update. I’ll delete the account and see if a refresh will make any difference.
Ok if removing and reading your account makes no difference, then try a clean database.
To test a new database “close eM Client” and go to the following hidden database folder and “rename it” to eg: eM Client-Old. Then reopen eM Client and setup new & see if that fixes it.
(Hidden database folder Windows)
C:\Users%username%\AppData\Roaming\eM Client
(Hidden database folder Mac)
/Users/User Name/Library/Application Support/eM Client
