A particular email message forming part of a thread with a vendor was sent tot hte Promotions category by eM Client.
This particular message contained important info.
All other messaged from that vendor went to Primary category and correctly sent to Inbox.
Since this particular email message was sent to Promotions category, I could not find it in Inbox but later on searched for it and found it in All Mails folder.
This is dangerous and I have started to lose confidence in eM Client.
If some emails are going into Promotions Inbox tab and you don’t want them to go there, then you just “drag it to the Primary Inbox tab” and you will then get a confirmation to then “allways put that senders email in the Primary tab”.
Or you can “right click on the email subject” in Promotions and select Category Tabs and then select the Primary Tab. That will also bring up the confirmation box to allways put that senders mail in the Primary tab for future emails.
Thanks for the tip. I did that.
The issue is that I was on a realtime email communication with the other party and all emails except this very important one went correctly to Primary / Inbox.
For reasons unknown this particular email message alone went to Promotions and I had some unpleasant tense moments with the other party until I searched for it and found it in All Mails / Promotions.
A particular email message forming part of a thread with a vendor was sent tot hte Promotions category by eM Client.
This particular message contained important info.
All other messaged from that vendor went to Primary category and correctly sent to Inbox
Could be then there eg: might have been something different detected in the senders email header, subject or body, which then the mail client thought it was a Promotion type email. So all you can do is keep moving it to the Primary tab.
If it keeps happening, then export a .eml example email of that via “Menu / File / Export”, and if you have a current active paid Pro or Personal version, go to the VIP support page and login and lodge a support ticket with that .eml to be investigated.
If it’s a Gmail IMAP account the Category tabs message assignment “as far as I know” are determined by Google" and not eM Client. If that’s not correct someone will update this thread.