The Gmail label ‘IMPORTANT’ does not showing up with the other Gmail system labels.
Instead it shows up nested under ‘ALL MAIL’
This seems to be true with every gmail account i have in eMclient even though in the actual gmail settings it is listed with the other native folders. Also in Gmail my inbox is set up to show Important email first. Why isn’t that replicated in eMclient?
I have tried dragging / moving it to where the native folders are, but when i do that, important emails cease to fall under the Important folder that i moved - a new Important folder is automatically generated under all mail and Important emails are directed to that newly created folder.
This is really a hindrence for me - specifically in my main email account… i have to scroll down many many levels to get to my Important folder.
I am attaching screenshots showing 1. the inbox setup of my gmail account, 2. The system labels listed in the settings tab in gmail. 3, screenshot showing that Important is under All Mail in multiple accounts, 4, screenshot showing the Important folder buried under all mail. I have tried completely uninstalling eMclient several times - totally removing all aspects of it from computer, yet the problem remains upon reinstalling even if i don’t use that backup.
Lastly, I have installed
the eMclient on my Android device and oddly enough the Important folder IS with the other system folders - that is the last image (#5)
NOTE: no matter how i try to move the important email folder, and i have tried many ways, Important email always stops going to the Important folder I moved and begins flowing to the newly created Important folder.
I am the original author of this post and nothing suggested has been of any use. I am submitting it again here as a response to see if anyone will have a clue about this. So far nothing from eMclient support has been helpful and they actually just stopped replying.
I posted the following on the reddit /eMclient sub, maybe someone there will know something. I don’t know if this language is the same as my original post, maybe it is more explanatory. There are links to images as well but i thing the are the same as in my previous post.
Hello all -
I have had this problem for years and haven’t ever gotten a very good answer from eMclient support.
My Gmail Important folder does not appear at the top with the other default Gmail folders. Instead it is located way down mixed in with labels/folders I have created. That has never been solved.
However, in the new mobile app, The important folder is correctly places with the other default Gmail folders (at the top).
It was once suggested that I either move the ‘Important’ Label up to its appropriate place or create a new folder/label called “Important”, move all the existing emails from the original ‘Important’ folder (the one down among the other folders/labels) and the delete the troublesome folder that is amoung the general labels.
Both options were tried and the outcome was the same either way. eMclient just created a new ‘Important’ folder/label, again amoung the other labels, and newly important email would go to the newly created ‘important’ email folder created by eMclient. The Important label/foler that i had created per the support tcket still contained the email that was copied to it but any new email was not directed there.
This issue has persisted through Win 10 and Win 11 and has carried over from one eMclient release to the next.
I have many labels/folders that i have created so having to scroll through them all to find my ‘important’ email folder is really inconvenient.
I am sending some screenshots with annotations via imgur as well as the eMclient responses that were not helpful and that ended with something that didn’t seem related.
However, in the new mobile app, The important folder is correctly places with the other default Gmail folders (at the top).
That is correct as to how its displayed in a Gmail account within eM Client for desktop compared to Gmail online "when you create other “Parent Labels” as i also do. This is how its always been in the desktop client. I suspect its just the way eM Client interprets the Important label differently to the other Gmail account Inbox, Outbox, Sent main folders. Maybe down the track the Important Label can be positioned the same under the account instead of mixed up with the user created parent labels.
eM Client currently sorts your user created Gmail Parent Labels in A-Z order where the “Important label is then treated as part of those” so then wont show near the top of the Gmail account under the account.
However what you can do so that the Important Folder appears near the top of eM Client, is to “scroll down to the Important Label under your Gmail account” as in the example below, and then “Right click” on it and then click “Add to Favourites”. That will then put it at the very top of Favourites as in the second screenshot below. So you will then see those specific important tagged emails straightaway. You can also add any other Gmail labels to the Favourites folder.
Also if you want the Important label in a specific spot / position within Favourites, just hold your mouse on it and “Drag it” to where you want it. Same goes for any other folders / labels in Favourites.
Note:- If you don’t have Favourite folders enabled, then go to “Menu / Settings / General” (Pc) or “eM Client / Preferences / General” (Mac} and check the box marked “Show Favourite folders” and Save and close settings.
Also you can view Important Gmail labels in eM Client desktop “Tags” as in the below example.
To edit and add tags. click “Menu / Tags” (Pc) or “Tools / Tags” (Mac).
Note:- If you don’t have Tags enabled, go to “Menu / Settings / General” (Pc) or “eM Client / Preferences / General” (Mac} and check the box marked “Show Tag folders for Mail” and Save and close settings.
