Import from Postbox, Accounts there, but no emails!

1

I have imported from Postbox to em client, and it seems that ONLY the accounts were imported. NONE of the emails were imported, and I must have over 10,000 emails, but not a single one imported.
Postbox had about 20 GB of data, em Client only 800mg after import.

I used Import, Postbox, All.

Is there something else I must do for the emails to import?

Also, during the import, must I retype all the email account passwords by hand? becuase after importing, I was asked to insert passwords for every single account.

Thanks

2

lunes 13 julio 2026 :: 1603hrs (UTC +0100)

Hey @emclientwilson

Maybe ypo will find some help here:

skybat

¡Buena suerte!

¡Saludos desde Valencia la soleada en España!
¡Mis mejores deseos y mantente a salvo!

[email protected]

Hablo español, luego portugués, inglés, francés y alemán
con conocimiento de varios otros idiomas.

2 Likes
3

Hi, to help us investigate the issue, could you please send us your Import diagnostic logs? You can generate them by following these steps:

  1. Go to Menu → Settings → Advanced → Logging
  2. Check the box next to Import, then click Save & Close
  3. Restart eM Client
  4. Reproduce the issue by importing the file via Menu → File → Import
  5. Go back to Menu → Settings → Advanced → Logging and click Send Logs….

This will create a new email with the log files attached. Please send that email to [email protected] so we can analyze the issue further.

Thank you!

4

OK, was sent.

5

Any update? I would like to get started.