I am new and have been using the eM Client for about 45 days. I’ve recently started receiving an error pop up when I open the client each morning. I cannot find why it is doing this or how to stop it.
I am a beginner in understanding this stuff, so your help is appreciated.
Is there a way to resolve this? My IMAP settings seem to be OK in my account set up? Again- I am a beginner so not sure what else to check/set?
Can you please give a screenshot of your IMAP settings?
yes sorry- it only allows me to upload 1 screenshot at a time due to me being new…
Also- when I go to the Diagnostics tab- it does “pass” the IMAP and SMTP test
Change the port to 993 and the security policy to Use SSL/TLS on special port (legacy)
That is the best option.
But if you want to use port 143, change the security policy to Use SSL/TLS if available
Thank you- I tried both those options and am still getting the Error. as listed in the first post.
If it was working, then suddenly it wasn’t, I suspect it may have to do with the provider.
Contact them and see what they say.
BTW, I had a quick look on their site, and the server is mail.bex.net, not mail.buckeye-express.com. Don’t know if that would make a difference.
Please open the menu Settings->Advanced->Logging and check “IMAP” under the problematic account. Restart eM Client, try to simulate the issue and send us the logs using the same logging settings window at firstname.lastname@example.org. Then I will be able to advise you further. Thank you.
For Future reference / reviewing of this topic. A help ticket was created and I sent( per requested) the logs. Eventually, I was sent a link to download an updated version ( 8.2.1226.0 ) and I am now up and running without issues.