IMAP folders retrieved, but messages will not download

I am working with a fresh install of eM client v6.0.21372 and am setting up with an IMAP account. This account is on an internal eMail server running Dovecot and uses TLS connections for send and receive. I have validated that eM client is able to send email and it is able to connect to the server and has retrieved the folder structure. However, it will not complete receiving messages - the Synchronizing messages notice stays in the status bar at the bottom of the window and the rotating circle keeps spinning beside the account name. There is no actual network activity.

There is no issue with the account - multiple systems with different clients are able to process messages for this account.

What can i do to get messages to be received into eM client?

Here is the logging for IMAP

09:02:52.708|014| \* OK Dovecot ready.
09:02:52.708|013| A0 CAPABILITY
09:02:52.708|014| \* CAPABILITY IMAP4rev1 SASL-IR SORT THREAD=REFERENCES MULTIAPPEND UNSELECT LITERAL+ IDLE CHILDREN NAMESPACE LOGIN-REFERRALS AUTH=PLAIN
09:02:52.708|014| A0 OK Capability completed.
09:02:52.708|013| A1 AUTHENTICATE PLAIN AGFkc21vZGUAUG93ZXIxMDU4
09:02:52.708|014| A1 OK Logged in.
09:02:52.708|013| A2 NAMESPACE
09:02:52.708|014| \* NAMESPACE (("" ".")) NIL NIL
09:02:52.708|014| A2 OK Namespace completed.
09:02:52.708|013| A3 SELECT "INBOX"
09:02:52.708|014| \* FLAGS (\Answered \Flagged \Deleted \Seen \Draft $Forwarded)
09:02:52.708|014| \* OK [PERMANENTFLAGS (\Answered \Flagged \Deleted \Seen \Draft $Forwarded \*)] Flags permitted.
09:02:52.708|014| \* 887 EXISTS
09:02:52.708|014| \* 0 RECENT
09:02:52.708|014| \* OK [UNSEEN 875] First unseen.
09:02:52.708|014| \* OK [UIDVALIDITY 1226769544] UIDs valid
09:02:52.708|014| \* OK [UIDNEXT 13717] Predicted next UID
09:02:52.708|014| A3 OK [READ-WRITE] Select completed.
09:02:52.708|012| A4 LIST "" "%"
09:02:52.708|014| \* LIST (\HasNoChildren) "." "Line6"
09:02:52.724|014| \* LIST (\HasChildren) "." "PayPal"
09:02:52.724|014| \* LIST (\HasChildren) "." "Subscriptions"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Trash"
09:02:52.724|014| \* LIST (\HasChildren) "." "School"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Notes"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Junk E-mail"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Drafts"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Blizzard"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Steam"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Sent"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "iTunes"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Sent Items"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Microsoft"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "Deleted Items"
09:02:52.724|014| \* LIST (\HasNoChildren) "." "INBOX"
09:02:52.724|014| A4 OK List completed.
09:02:52.724|012| A5 STATUS "Line6" (UNSEEN)
09:02:52.724|012| A6 STATUS "PayPal" (UNSEEN)
09:02:52.724|012| A7 STATUS "Subscriptions" (UNSEEN)
09:02:52.724|012| A8 STATUS "Trash" (UNSEEN)
09:02:52.724|012| A9 STATUS "School" (UNSEEN)
09:02:52.724|012| A10 STATUS "Notes" (UNSEEN)
09:02:52.724|012| A11 STATUS "Junk E-mail" (UNSEEN)
09:02:52.724|012| A12 STATUS "Drafts" (UNSEEN)
09:02:52.724|012| A13 STATUS "Blizzard" (UNSEEN)
09:02:52.724|012| A14 STATUS "Steam" (UNSEEN)
09:02:52.724|012| A15 STATUS "Sent" (UNSEEN)
09:02:52.724|012| A16 STATUS "iTunes" (UNSEEN)
09:02:52.724|012| A17 STATUS "Sent Items" (UNSEEN)
09:02:52.724|012| A18 STATUS "Microsoft" (UNSEEN)
09:02:52.724|012| A19 STATUS "Deleted Items" (UNSEEN)
09:02:52.724|012| A20 STATUS "INBOX" (UNSEEN)
09:02:52.724|014| \* STATUS "Line6" (UNSEEN 0)
09:02:52.724|014| A5 OK Status completed.
09:02:52.926|014| \* STATUS "PayPal" (UNSEEN 7)
09:02:52.926|014| A6 OK Status completed.
09:02:52.926|014| \* STATUS "Subscriptions" (UNSEEN 0)
09:02:52.926|014| A7 OK Status completed.
09:02:52.926|014| \* STATUS "Trash" (UNSEEN 2)
09:02:52.926|014| A8 OK Status completed.
09:02:52.926|014| \* STATUS "School" (UNSEEN 0)
09:02:52.926|014| A9 OK Status completed.
09:02:52.926|014| \* STATUS "Notes" (UNSEEN 0)
09:02:52.926|014| A10 OK Status completed.
09:02:52.926|014| \* STATUS "Junk E-mail" (UNSEEN 0)
09:02:52.926|014| A11 OK Status completed.
09:02:52.926|014| \* STATUS "Drafts" (UNSEEN 0)
09:02:52.926|014| A12 OK Status completed.
09:02:52.926|014| \* STATUS "Blizzard" (UNSEEN 0)
09:02:52.926|014| A13 OK Status completed.
09:02:52.926|014| \* STATUS "Steam" (UNSEEN 1)
09:02:52.926|014| A14 OK Status completed.
09:02:52.926|014| \* STATUS "Sent" (UNSEEN 0)
09:02:52.926|014| A15 OK Status completed.
09:02:52.926|014| \* STATUS "iTunes" (UNSEEN 0)
09:02:52.926|014| A16 OK Status completed.
09:02:52.926|014| \* STATUS "Sent Items" (

Correction: The IMAP connection is setup as SSL (not TLS) when profiled in Outlook on another system.

Hi Peter, can you please try to update your eM Client to this release, http://www.emclient.com/dist/v6.0.22065/setup.msi and check if the issue persists, however please note that the initial synchronization may take a while until all items are fetched from the server.

If the issue persists, please navigate to Tools > Settings > Advanced and enable IMAP logging for the problematic account, 

  1. Save the settings
  2. Restart the application
  3. Replicate the issue
    Once the error reoccurs, please go back to the advanced settings window and submit the logs to us using the “Send logs” button, please send the logs to my email, mcgregor@emclient.com with a reference link to this forum topic.

Thank you, sorry for the inconvenience,
Paul

Unfortunately the problem persists. I generated and pushed out the logs as requested.

Hi Peter, haven’t received any logs that I could match with this issue, as requested please make sure to send the logs to my email with a reference link to this forum topic.

Thank you,
Paul