small team here with all of us using eM Client.
We all have the similar problem that incoming attached pictures are cropped grey. They show like that in the body of the email (automatic download) but also when downloading them elsewhere.
Example below.
How can we solve this?
Because of this, we need to get back to our email provider in the browser to get to download the images in their entirety. Which is obviously not the reason we got a client on our laptops.
My take on this problem is somewhat different - I may well be wrong,
but the incomplete picture - as shown in your screenshot, indicates interference
with downloading the graphic
(the picture isn’t cropped - it just didn’t fully download)
Does your AV or other security program scan your incoming mail?
This either delays- or stops- the complete download of the graphic or other attachment.
You may have to adjust your settings in the AV program.
Quick update here to say that using another email client actually makes the trick. It fetches all pics fine.
And doing it from the webmail page works for some pics, but not for others…
The server-side guys from the email provider are checking it. I’ll post an update when it’s solved.
I have Defender and MalwareBytes installed. I don’t believe the latter could be the culprit as we don’t have it all installed here, and yet all face the same problem.
We all have Defender though. But I have no clue how to check whether it scans my emails or not.
Will google that next week, if nothing new come from the devs server-side.
Email provider sent us a batch of their own pics to test.
Only one of them would show entirely through eM Client, others were broken.
All of them opened fine from the browser.
Because of that, “there’s currently nothing more [they] can do.” In the next week I will try to replicate this issue with different e-mail clients (today tested with Thunderbird and Outlook) and if we find anything what would help, I will then send that information.
Thanks to them for trying; I know they might also be looking at this thread.
Also got a .pdf today …which reminded me I have the same kind of issue with them too.
“There was an error opening this document. The file is damaged and could not be repaired” in eM Client
Shows/downloads fine from web/other client
I had actually posted about it here first.
Looks like pointless duplication now. Let me know if I should remove it (or if it’s better to separate both types of files).