ICS Attachements do not show

Mark_Bispinghoff · September 25, 2019, 3:07pm

Dear emClient Team,
I really like your software and consider to buy a set of licences for our enterprise. However, I am currently facing a major issue. If somebody sends me a email with a calendar invite ics file, this does not show in emClient. In some cases, I see the appointment details in the mail and can reject / accept it. In other cases, I just get an empty mail without any event info. The .ics file is not included in the list of attachements. Any idea why this is and what I can do to fix it?
Thanks & best regards,
Mark

Gary · September 26, 2019, 8:34am

What version of eM Client are you using Mark, and were you having the same issue on previous versions?

Mark_Bispinghoff · September 26, 2019, 10:40am

Hi Gary, its version 7.2.36694.0. Only started using the software recently, so I dont know. Thanks, Mark

Gary · September 26, 2019, 2:25pm

Yes, 7.2.36694 has a few issues. Maybe this is one of them.

Just uninstall the application, choosing NOT to delete your database when asked. Then download and install 7.2.35595 from the Release History. See if there is any difference with that one.

Mark_Bispinghoff · September 26, 2019, 5:44pm

Tried that, but doesnt change anything, unfortunately.

Gary · September 26, 2019, 5:52pm

Sorry Mark, I was hoping it was just a bug in the recent release as there have been some issues mentioned on this forum about messages missing content.

My experience with eM Client and event invites has always been with the invite coming from the calendar server (but sent from the organizers address) and not as an email from the organizer with an attachment.

You did not say who is your calendar provider, or from which calendars these invites are coming. Maybe someone can comment if there was more information.

Mark_Bispinghoff · September 27, 2019, 7:56am

Dear Gary,
thanks for your help, anyway! Highly appreciated!
These invite files come from Outlook. Interestingly, if I forward the email (from the organizer) to an Gmail inbox, the invite shows in the email and the .ics file is in the attachement. So it really is just an issue of emclient not showing the attachement.
Best,
Mark

Gary · September 27, 2019, 8:50am

If you had a Pro License you could open a support ticket and see if they could sort it for you. But while you are evaluating, what can you do? Don’t know if it is solvable or not.

pixtur · January 12, 2024, 12:24pm

I have precisely the same issue: Invites from outlook do not show the mime-attachment.ics.
I can see (and use) the attachment in the following apps:

MailBird
Calendar on iPhone
Mail
Web-Client of our email provider.

I’m using 9.2.2157 (5b49542)

Gary · January 12, 2024, 12:54pm

In eM Client, the ics invitation is displayed in the message body.

I have marked the ics display in a green box like this:

When you click on Accept or Tentative, the event will be added to your calendar. If you click on Decline, as you are not attending the event, it won’t be added.