Dear emClient Team,
I really like your software and consider to buy a set of licences for our enterprise. However, I am currently facing a major issue. If somebody sends me a email with a calendar invite ics file, this does not show in emClient. In some cases, I see the appointment details in the mail and can reject / accept it. In other cases, I just get an empty mail without any event info. The .ics file is not included in the list of attachements. Any idea why this is and what I can do to fix it?
Thanks & best regards,
Mark
What version of eM Client are you using Mark, and were you having the same issue on previous versions?
Hi Gary, its version 7.2.36694.0. Only started using the software recently, so I dont know. Thanks, Mark
Yes, 7.2.36694 has a few issues. Maybe this is one of them.
Just uninstall the application, choosing NOT to delete your database when asked. Then download and install 7.2.35595 from the Release History. See if there is any difference with that one.
Tried that, but doesnt change anything, unfortunately.
Sorry Mark, I was hoping it was just a bug in the recent release as there have been some issues mentioned on this forum about messages missing content.
My experience with eM Client and event invites has always been with the invite coming from the calendar server (but sent from the organizers address) and not as an email from the organizer with an attachment.
You did not say who is your calendar provider, or from which calendars these invites are coming. Maybe someone can comment if there was more information.
Dear Gary,
thanks for your help, anyway! Highly appreciated!
These invite files come from Outlook. Interestingly, if I forward the email (from the organizer) to an Gmail inbox, the invite shows in the email and the .ics file is in the attachement. So it really is just an issue of emclient not showing the attachement.
Best,
Mark
If you had a Pro License you could open a support ticket and see if they could sort it for you. But while you are evaluating, what can you do? Don’t know if it is solvable or not.
I have precisely the same issue: Invites from outlook do not show the mime-attachment.ics.
I can see (and use) the attachment in the following apps:
- MailBird
- Calendar on iPhone
- Web-Client of our email provider.
I’m using 9.2.2157 (5b49542)
In eM Client, the ics invitation is displayed in the message body.
I have marked the ics display in a green box like this:
When you click on Accept or Tentative, the event will be added to your calendar. If you click on Decline, as you are not attending the event, it won’t be added.
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Gary - I have a similar issue. I do see the ICS information displayed as you show in your screen capture. I can “accept” the invitation. BUT, the calendar appointment is not made on my calendar. FYI, I am using a Google Calendar so that it syncs easily with my phone.
Other calendar functions, like reminder, and sending invites, seem to work just fine.
Any thoughts on what I try next?
Ned
@cyberzork I have the same issue. Can’t add ics files to my Google calendar on iPhone. Any updates here?
@cyberzork - I received helpful advice as a response to a review I posted.
In the emClient go to Menu… Accounts…
For the calendar account, in my Google calendar, be sure that account is set up.
For the EMAIL accounts, in my case IMAP emails, be sure that the default folder for Calendar is set to the gmail account/calendar name.
It worked instantly and perfectly for me in the next invitation I reviews.
Your iPhone may be different, but hopefully this gets you in the right direction.
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For the EMAIL accounts, in my case IMAP emails, be sure that the default folder for Calendar is set to the gmail account/calendar name.
Your iPhone may be different, but hopefully this gets you in the right direction.
Yes My Gmail account & Gmail calendar are set as default, and .ics calendars events do add ok to my Gmail Calendars “when opened and saved in eM Client desktop V10”, but don’t add to the iPhone or Android app Gmail calendar using V10.3.1698.
However I just got a new Android app update V10.3.1720 via the PlayStore and “it now does add .ics calendar invites ok to my Gmail calendar” when I open and save .ics invites. So this issue is fixed on the Android mob app.
There is no V10.3.1720 Beta yet though for iPhone or iPad in Testflight, but I imagine it won’t be far away.