I purchased the personal license subscription yesterday. the money was drawn, but I received no email notification, no activation key, and I still cannot upgrade the eM client from the free version. please advise.
martes 07 julio 2026 :: 1411hrs (UTC +0100)
Hey @deecee
Strange, the code etc abe sent out automatically.
1,/ Check the junk folder in eN+MC & with your service provider.
2,/ Check that your payment has been made at your Bank
3./ Contact [email protected]
skybat
¡Buena suerte!
¡Saludos desde Valencia la soleada en España!
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I did check. The license was purchased assigned to a different email address, but both are in my eM client
@deecee The email seems to be different from what you’re registered under here on forum - please do reach out to our sales team, as Skybat advised, with the other email address that you purchased your license under, in case there was perhaps a typo - if that is the case, we can fix the email and resend the license and invoice. Or even resend it to an alternate email address.