I need to (sometimes) shut down and restart emclient to get messages from gmail - using IMAP. Not sure why

Mail
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I need to shut down and restart emclient to get new messages from gmail - using IMAP

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I am having the same issue with Charter.net email. Have been for a week or so now.

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Hello Karl, Hello Marc, are you using any security software on your computer, that may be blocking the connection between your client and the mail server? What version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About? Are you able to replicate this issue?

Regards,

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No special security software and no software changes before this started.  Using eMClient version 6.0.223440.  This issue is easily replicated as I receive no inbound mail until I close eM and reopen it each time. Hope that is what you needed. Thanks, marc

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If you’re able to replicate this, please navigate to Tools > Settings > Advanced and enable IMAP logging for the problematic account, save the settings and replicate the issue once the error reoccurs and new email is available on the server, but not downloaded, please try to perform a folder repair on your inbox folder - right click the folder and select Properties > Repair and click on the repair button.

Check if the new mail is downloaded and restart the application. After you do so, please restart the application one more time - to close the logging session and go back to the advanced settings window and submit the logging data to my work mail [email protected] with a reference link to this forum topic.

Thank you,

6

Did this issue get resolved?  I’m having the same issue with the addition that I have 2 email accounts (gmail and GoDaddy).  I would like to know how to resolve this.

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Hi Richard,
we know about this issue with Charter accounts, where the IMAP feed is incomplete, but Gmail definitely should not have this issue anymore.
Can you copy and post here the logs from the Tools>Operations>Log window when you stop receiving mails for the Gmail account? (I guess the GoDaddy account might then get resolved as well, since we never had this issue with them)

Regards,
Olivia

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Olivia,
I will be happy to provide my logs.  However, I think it would be better if emailed them to you in a text file as I just reviewed the logs from today and they are rather lenghy. I am having this problem this morning and will provide you with the start/stop times in the email.  Send me email to richdobbins119 at gmail.
Thanks,
Richard

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Hi Richard,
I got your logs, unfortunately they did not have the data from the time you specified, but that does not matter, seeing as it seems to be synchronizing normally according to these anyway.
I’ll need different logs then. Please set up IMAP logs for both of your accounts in Tools>Settings>Advanced. Restart eM Client and then continue using eM Client until the messages are not updated again.
Then go to the advanced settings and click ‘Send longs’ but change the address of the generated message to [email protected] with a link to this forum topic, thank you.

Regards,
Olivia

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Olivia, I’ve turned on the logging and will send after the next error.  Thanks!