It bit me yesterday, but I thought I had figured out it’s quirks and knew how to work around it. Well tonight I ran it on a large folder, in the hopes of removing the duplicates that this software itself had created. Instead of moving the duplicates to the trash as I told it to, it permanently deleted ALL files from the folder. Somewhere around 2000 emails gone. Poof. Lost forever.
Fortunately, I had a recent backup using another email client due to all the issues with this thing, and after an hour or two of lost time and frustration, I was able to restore the lost emails.
If you must use it, I suggest using the “Move to folder” option. At least then you have a fighting chance of it not ruining your day.
The same thing happened to me. ALL messages that were in the folder - thousands - were deleted when there were only 14 duplicates. Highly disconcerting. I can’t afford to use a communication application that is so unreliable. There’s no excuse for such a grievous problem.
Actually, it was a known issue 4 years ago. I’m not surprised it’s still an issue…what surprises me is that this unbelievably crappy email software apparently still exists, and that I got a notification that someone replied to this forum post I made back in 2016.
domingo 20 septiembre 2020 :: 1440hrs (UTC +01:00)
Hi All…
It never ceases to amaze me that when running something like a Deduplicator or Update, that a backup is NOT taken prior to running the utility, anywhere not just EMC.
We have a routine that is set to automatic:
An incremental backup of everything on all my company computers is run at close of business every day to an off site central location with a drive clone at month end.
With EMC it is so easy to create a backup of all files/folders/emails, and for the sake of safety should be set to: ‘Frequency 1 day’.
It is worth noting that the time of the backup defaults to the previous time it was run, so if you want to backup at close of business, whatever time that is, run a manual backup just before that time as a starter.
