I have upgraded my license from version 6 to version 7 and installed version 7 but when the program opens....

Crashing eM Client
#1

I have upgraded my license from version 6 to version 7 and installed version 7 but when the program opens it immediately shows a messaage of "going offline- please be patient this may take a while. then sits there for 6 hourss and cannot be minimized or stopped. Does anyone have a fix for this? Help please

#2

I also expect an answer we have to pay this upgrade 7? € 19.95

#3

I have the same problem. They are ignoring it. 

#4

Hello,
we have been less active on the forum during the version 7 launch and redirected more of our time to improving eM Client 7 and resolving issues on the PRO support to ensure our PAID customers get the service they paid for.
If you experience this issue, please include more details so I can assist you.

Regards,
Olivia

#5

I have a PRO account.  Tried starting EM-Client 6 this morning.  It got partway through downloading my e-mail then put up an error message saying that my license was no longer valid.  Also gave me the option to upgrade to version 7.  So, I tried the upgrade.  Version 7 started to start, came up with a “Verify Certificate” message.  Before I could respond to that message, it came up with “Going Offline – This operation may take a long time to complete.  Please be patient”.  I’ve been “patient” for hours now.  BTW, I tried to log into my account for “PRO” support.  Guess where my account info is?  Well, in my e-mail which I now can’t get to!  Also can’t request that my password be sent to me (via e-mail) because I CANNOT CURRENTLY GET TO MY E-MAIL since EM-Client is broken!  AND, YOU WANT TO CHARGE ME FOR THIS UPGRADE!!! 

LOSING MY PATIENCE!

Larry

#6

Uninstalled Version 7, Reinstalled Version 6.  All is working normally again.  Even the license message is gone.  Guess I’ll stay with 6 as long as I can.

#7

Hello Larry,
I suspect the issue was caused by the eM Client database not being migrated (ie, your license info was not brought over to the new database).
I do suggest you save the login to the PRO support outside of the application now or look into webmail options of your mail provider in case of an emergency.

Regards,
Olivia