I can't receive e-mails from my IMAP account

Mail
1

My professional e-mail is hosted by UOL (http://www.uolhost.uol.com.br/), I set this account manually at eM Client with directions UOL’s support informed me:

Servidor IMAP: mail.seudominio.com.br
Porta IMAP: 143
SSL: Desmarcado (Desativado)
Requer autenticação: Sim, “Não usar criptografia SPA”
Nome de usuário: [email protected]
Senha: Senha usada no Webmail

Servidor SMTP: smtp.seudominio.com.br
Porta SMTP: 587
SSL: Desmarcado (Desativado)
Requer autenticação: Sim, “Não usar criptografia SPA”
Nome de usuário: [email protected]
Senha: Senha usada no Webmail

I can send e-mails, but I’m not receiving any e-mail from this account, and it doesn’t show any error message too.
My eM Client version is 7.0.26687.0

I appreciate any help, thanks.

2

Hi Amanda

What is the “Security policy” (in the SMTP tab) set to?
Have you tried setting it to “Don’t use a secure connection”?

3

Hi John,
Thanks for your reply, my “secury policy” is set as “don’t use a secure connection”, but I didn’t receive any messages yet.

4

Hi Amanda

The imap server name mail.seudominio.com.br does not seem right. Can you try using the following imap server name:

imap.seudominio.com.br

5

Hi,
Actually my server name is imap.amandaprado.com (“seu dominio” means “your domain” in portuguese)

6

Thanks.  I don’t know what the problem is, hopefully someone else can help.