I can't create a Hotmail account

danmcco · June 29, 2025, 3:09pm

When I Hotmail stopped working, I deleted the account then tried to re-add the account. It goes through all the right motions press finish then I’m sentto Microsoft where it asks to continue if I’m trying to sign into emclient so I press continue, it goes back to emclient but it never adds the account. I use the edge browser with no safety/privacy enabled.

I tried removing permission on my Microsoft account then re-adding and it asks if I will allow emclient and I say yes to everything. It still doesn’t add the account. The Microsoft account page shows emclient as added and I get an email message saying “New app(s) have access to your data
eM Client connected to the Microsoft account ****@hotmail.com.”

I have pop and imap enable on outlook.com. I tried doing it manually using other – no luck.

Using V9.2.2307

Any other ideas?

cyberzork · June 29, 2025, 9:15pm

It goes through all the right motions press finish then I’m sentto Microsoft where it asks to continue if I’m trying to sign into emclient so I press continue, it goes back to emclient but it never adds the account. I use the edge browser with no safety/privacy enabled.

Try completely clearing Edge cache or try a different Chromium browser “as default” such as Chrome or Vivaldi and see if that fixes it.

Fails that if you have any optionally installed eg: Firewall / Security programs or optionally installed Antivirus programs or VPNs “other than what comes default with the OS”, then try completely disabling those to test.

I tried doing it manually using other – no luck

You can only use the “automatic account wizard” with OAuth to setup Hotmail, as Microsoft no longer support manual setups with legacy username and password logins.

When I Hotmail stopped working, I deleted the account then tried to re-add the account.

If you have been making regular eM Client backups either automatically via the Settings or manually via the Menu, then you can alternatively try restoring a recent dated backup “when you know your Hotmail account was working ok” via “Menu / File / Restore”. eM Client will then sync any new mail etc since the backup when it connects.

danmcco · June 30, 2025, 12:32pm

the restore failed. I tried FF, Edge, Vivaldi, Brave and Chrome with caches cleared and all security off. Turned off firewall, no vpn or AV running.

danmcco · June 30, 2025, 12:33pm

on restore error: System.IO.IOException: Access to the path ‘\?\C:\Users\Dan.DanLaptop\AppData\Roaming\eM Client.bak\0e8530b1-3eb8-489c-a404-6146bf31f24b\768b8b27-9fdf-4720-a199-35067104be0d’ is denied.
at System.IO.FileSystem.RemoveDirectoryRecursive(String fullPath, WIN32_FIND_DATA& findData, Boolean topLevel)
at System.IO.FileSystem.RemoveDirectory(String fullPath, Boolean recursive)
at MailClient.DbBackup.FormBackup.Restore(String backupFile, CancellationToken cancellationToken)
at MailClient.DbBackup.FormBackup.Restore(CancellationToken cancellationToken)
at MailClient.DbBackup.FormBackup.<>c__DisplayClass27_0.<MainForm_Load>b__0(Object a, DoWorkEventArgs b)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

cyberzork · June 30, 2025, 1:02pm

on restore error: System.IO.IOException: Access to the path ‘?\C:\Users\Dan.DanLaptop\AppData\Roaming\eM Client.bak\0e8530b1-3eb8-489c-a404-6146bf31f24b\768b8b27-9fdf-4720-a199-35067104be0d’ is denied

Sounds like you have a “user profile write problem” or a “problem with your current database”.

So suggest to try “closing eM Client” and then try “renaming the eM Client hidden database folder” to eg: eM Client-Old. Then try reopen eM Client and try setting your Hotmail account as new.

eM Client hidden database folder Windows

Users\yourusername\AppData\Roaming\eM Client”

danmcco · June 30, 2025, 1:06pm

I was able to add hotmail to my outlook client (as part of 365) so I then tried to import. It came over but still can’t connect.

log file auth
08:46:36.146|007| 08:47:24.335|009| 08:47:32.505|007| 08:49:12.517|003| 08:49:12.517|003| 08:49:12.517|003| 08:49:12.518|003| 08:49:12.525|003| 08:49:12.525|003| 08:49:12.525|003| {
08:49:12.525|003| 08:49:12.525|003| 08:49:12.525|003| }
08:49:12.526|003| 08:49:12.526|003|
08:49:12.526|003|
08:49:12.528|003| 08:49:12.528|003| 08:49:12.528|003| 08:49:12.528|003| 08:49:12.530|003| 08:51:24.994|024| 08:51:24.995|024| 08:51:24.995|024| 08:51:24.995|024| 08:51:24.995|024| 08:51:24.995|024| 08:51:24.996|024| 08:51:24.996|024| 08:51:24.996|024| 08:51:24.996|024| 08:51:24.996|024| 08:51:24.996|024| 08:51:25.002|024| 08:51:25.003|024| 08:51:25.003|024| 08:51:25.003|024| 08:51:25.003|024| 08:51:25.003|024| 08:51:25.003|024| 08:51:25.003|024| 08:51:25.004|024| 08:51:25.004|024| 08:51:25.004|024| 08:51:25.004|024| 08:51:25.006|007| 08:51:25.006|017| 08:51:58.152|028| 08:52:05.460|027| 08:53:45.473|025| 08:53:45.474|025| 08:53:45.474|025| 08:53:45.474|025| 08:53:45.477|025| 08:53:45.477|025| 08:53:45.477|025| {
08:53:45.478|025| 08:53:45.478|025| 08:53:45.478|025| }
08:53:45.478|025| 08:53:45.478|025|
08:53:45.478|025|
08:53:45.480|025| 08:53:45.480|025| 08:53:45.480|025| 08:53:45.480|025| 08:53:45.483|025| 08:56:44.529|01F| 08:56:44.529|01F| 08:56:44.530|01F| 08:56:44.530|01F| 08:56:44.530|01F| 08:56:44.530|01F| 08:56:44.530|01F| 08:56:44.531|01F| 08:56:44.531|01F| 08:56:44.531|01F| 08:56:44.531|01F| 08:56:44.532|01F| 08:56:44.543|01F| 08:56:44.543|01F| 08:56:44.543|01F| 08:56:44.543|01F| 08:56:44.544|01F| 08:56:44.544|01F| 08:56:44.544|01F| 08:56:44.544|01F| 08:56:44.545|01F| 08:56:44.545|01F| 08:56:44.545|01F| 08:56:44.545|01F| 08:56:44.546|007| 08:56:46.534|01F| 08:56:54.087|007| 08:57:45.587|01B| 08:58:34.102|02F| 08:58:34.102|02F| 08:58:34.102|02F| 08:58:34.102|02F| 08:58:34.102|02F| 08:58:34.102|02F| 08:58:34.102|02F| 08:58:34.103|02F| 08:58:34.103|02F| 08:58:34.103|02F| 08:58:34.103|02F| 08:58:34.103|02F| 08:58:34.103|02F| 08:58:34.104|02F| 08:58:34.104|02F| 08:58:34.104|02F| at eM Client 9.2.2307+c0b94dc93b (Windows)
ReacquireCredentials*******@hotmail.com
RefreshAccessToken*******@hotmail.com
GetAccessTokenRefreshResponse[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
—> System.TimeoutException: A task was canceled.
—> System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken) 08:49:12.523|003| at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 08:49:12.523|003| at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) 08:49:12.523|003| at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 08:49:12.523|003| at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:49:12.523|003| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:49:12.523|003| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:49:12.523|003| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 08:49:12.524|003| --- End of inner exception stack trace --- 08:49:12.524|003| --- End of inner exception stack trace --- 08:49:12.524|003| at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts) 08:49:12.524|003| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 08:49:12.524|003| at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken)
GetAccessTokenRefreshResponse[Data]: Request:
Method: POST, RequestUri: ‘Sign in to your account’, Version: 1.1, Content: System.Net.Http.FormUrlEncodedContent, Headers:
User-Agent: eMClient/9.2.2307.0
Content-Type: application/x-www-form-urlencoded
code=M.C560_BL2.2.U.003bdaff-ee97-5f31-620f-2f2faf544b23&grant_type=authorization_code&redirect_uri=com.emclient.MailClient%3A%2F%2Foauth&code_verifier=oTpWboPvDm8ys4jKDq1TDgT5adHDQNa6CMBBlGGAA4iJFZM1qMwSsSTtiTC_ijZM&client_id=e9a7fea1-1cc0-4cd9-a31b-9137ca5deedd
RefreshAccessToken[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
—> System.TimeoutException: A task was canceled.
—> System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken) 08:49:12.528|003| at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 08:49:12.529|003| at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) 08:49:12.529|003| at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 08:49:12.529|003| at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:49:12.529|003| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:49:12.529|003| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:49:12.529|003| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 08:49:12.530|003| --- End of inner exception stack trace --- 08:49:12.530|003| --- End of inner exception stack trace --- 08:49:12.530|003| at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts) 08:49:12.530|003| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 08:49:12.530|003| at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken)
at MailClient.Accounts.Credentials.RefreshAccessTokenAsync(Dictionary2 parameters, CancellationToken cancellationToken) 08:49:12.533|009| ReacquireCredentials[*******@hotmail.com]() = false 08:49:38.179|007| ReacquireCredentials[*******@hotmail.com]() 08:49:44.991|003| RefreshAccessToken[*******@hotmail.com]() 08:50:13.215|017| ReacquireCredentials[*******@hotmail.com](Unauthorized) 08:51:24.994|024| GetAccessTokenRefreshResponse[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing. 08:51:24.994|024| ---> System.TimeoutException: A task was canceled. 08:51:24.994|024| ---> System.Threading.Tasks.TaskCanceledException: A task was canceled. 08:51:24.994|024| at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
— End of inner exception stack trace —
— End of inner exception stack trace —
at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken) 08:51:24.996|024| GetAccessTokenRefreshResponse[Data]: Request: 08:51:24.997|024| Method: POST, RequestUri: 'https://login.microsoftonline.com/common/oauth2/v2.0/token', Version: 1.1, Content: System.Net.Http.FormUrlEncodedContent, Headers: 08:51:24.997|024| { 08:51:24.997|024| User-Agent: eMClient/9.2.2307.0 08:51:24.997|024| Content-Type: application/x-www-form-urlencoded 08:51:24.997|024| } 08:51:24.997|024| code=M.C560_SN1.2.U.2656ecec-eea7-b7a2-8c65-5064ddc70884&grant_type=authorization_code&redirect_uri=com.emclient.MailClient%3A%2F%2Foauth&code_verifier=MVdAEMuuU5vYdXxKewn126ORUPQ5JjyG97N4VnTVFWzixs_0AchIJmNWQnB3LvQf&client_id=e9a7fea1-1cc0-4cd9-a31b-9137ca5deedd 08:51:24.997|024| 08:51:24.997|024| 08:51:25.002|024| RefreshAccessToken[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing. 08:51:25.002|024| ---> System.TimeoutException: A task was canceled. 08:51:25.002|024| ---> System.Threading.Tasks.TaskCanceledException: A task was canceled. 08:51:25.002|024| at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
— End of inner exception stack trace —
— End of inner exception stack trace —
at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken) 08:51:25.004|024| at MailClient.Accounts.Credentials.RefreshAccessTokenAsync(Dictionary2 parameters, CancellationToken cancellationToken)
ReacquireCredentials*******@hotmail.com = false
ReacquireCredentials*******@hotmail.com = false
ReacquireCredentials*******@hotmail.com
RefreshAccessToken*******@hotmail.com
GetAccessTokenRefreshResponse[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
—> System.TimeoutException: A task was canceled.
—> System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken) 08:53:45.474|025| at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 08:53:45.474|025| at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) 08:53:45.475|025| at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 08:53:45.475|025| at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:53:45.475|025| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:53:45.475|025| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:53:45.475|025| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 08:53:45.476|025| --- End of inner exception stack trace --- 08:53:45.476|025| --- End of inner exception stack trace --- 08:53:45.476|025| at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts) 08:53:45.476|025| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 08:53:45.477|025| at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken)
GetAccessTokenRefreshResponse[Data]: Request:
Method: POST, RequestUri: ‘Sign in to your account’, Version: 1.1, Content: System.Net.Http.FormUrlEncodedContent, Headers:
User-Agent: eMClient/9.2.2307.0
Content-Type: application/x-www-form-urlencoded
code=M.C560_SN1.2.U.0dc019a0-ce38-32a4-6da1-ff758bfdf00b&grant_type=authorization_code&redirect_uri=com.emclient.MailClient%3A%2F%2Foauth&code_verifier=DnBnGeO77ODIfv-F7bJCEAWuF7a5KvdWp6yoBDE19K89xbWZwlKJX3pmWLxu4rHQ&client_id=e9a7fea1-1cc0-4cd9-a31b-9137ca5deedd
RefreshAccessToken[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
—> System.TimeoutException: A task was canceled.
—> System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken) 08:53:45.481|025| at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 08:53:45.481|025| at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) 08:53:45.481|025| at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 08:53:45.481|025| at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:53:45.481|025| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:53:45.481|025| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 08:53:45.482|025| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 08:53:45.482|025| --- End of inner exception stack trace --- 08:53:45.482|025| --- End of inner exception stack trace --- 08:53:45.482|025| at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts) 08:53:45.482|025| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 08:53:45.482|025| at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken)
at MailClient.Accounts.Credentials.RefreshAccessTokenAsync(Dictionary2 parameters, CancellationToken cancellationToken) 08:53:45.485|028| ReacquireCredentials[*******@hotmail.com]() = false 08:54:57.018|007| ReacquireCredentials[*******@hotmail.com]() 08:55:04.523|027| RefreshAccessToken[*******@hotmail.com]() 08:56:44.528|01F| GetAccessTokenRefreshResponse[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing. 08:56:44.529|01F| ---> System.TimeoutException: A task was canceled. 08:56:44.529|01F| ---> System.Threading.Tasks.TaskCanceledException: A task was canceled. 08:56:44.529|01F| at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
— End of inner exception stack trace —
— End of inner exception stack trace —
at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken) 08:56:44.532|01F| GetAccessTokenRefreshResponse[Data]: Request: 08:56:44.532|01F| Method: POST, RequestUri: 'https://login.microsoftonline.com/common/oauth2/v2.0/token', Version: 1.1, Content: System.Net.Http.FormUrlEncodedContent, Headers: 08:56:44.533|01F| { 08:56:44.536|01F| User-Agent: eMClient/9.2.2307.0 08:56:44.538|01F| Content-Type: application/x-www-form-urlencoded 08:56:44.538|01F| } 08:56:44.538|01F| code=M.C560_BL2.2.U.47b5e96b-0759-12da-ab88-91cc43531ec5&grant_type=authorization_code&redirect_uri=com.emclient.MailClient%3A%2F%2Foauth&code_verifier=uYL5JOH6IOY5IqbHPDLB8WEI3Qqgv9lqdUKDc7WwTOhTcymUByVHOl2EV_CCbb9X&client_id=e9a7fea1-1cc0-4cd9-a31b-9137ca5deedd 08:56:44.539|01F| 08:56:44.539|01F| 08:56:44.540|01F| RefreshAccessToken[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing. 08:56:44.542|01F| ---> System.TimeoutException: A task was canceled. 08:56:44.542|01F| ---> System.Threading.Tasks.TaskCanceledException: A task was canceled. 08:56:44.542|01F| at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
— End of inner exception stack trace —
— End of inner exception stack trace —
at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken) 08:56:44.545|01F| at MailClient.Accounts.Credentials.RefreshAccessTokenAsync(Dictionary2 parameters, CancellationToken cancellationToken)
ReacquireCredentials*******@hotmail.com = false
ReacquireCredentials*******@hotmail.com
RefreshAccessToken*******@hotmail.com
ReacquireCredentials*******@hotmail.com
GetAccessTokenRefreshResponse[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
—> System.TimeoutException: A task was canceled.
—> System.Threading.Tasks.TaskCanceledException: A task was canceled.
at System.Threading.Tasks.TaskCompletionSourceWithCancellation`1.WaitWithCancellationAsync(CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
— End of inner exception stack trace —
— End of inner exception stack trace —
at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)

danmcco · June 30, 2025, 1:07pm

the rest of the file

MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken) 08:58:34.104|02F| GetAccessTokenRefreshResponse[Data]: Request: 08:58:34.104|02F| Method: POST, RequestUri: 'https://login.microsoftonline.com/common/oauth2/v2.0/token', Version: 1.1, Content: System.Net.Http.FormUrlEncodedContent, Headers: 08:58:34.105|02F| { 08:58:34.105|02F| User-Agent: eMClient/9.2.2307.0 08:58:34.105|02F| Content-Type: application/x-www-form-urlencoded 08:58:34.106|02F| } 08:58:34.106|02F| code=M.C560_SN1.2.U.39ffd467-e1ce-05ab-573f-fab70d5ff659&grant_type=authorization_code&redirect_uri=com.emclient.MailClient%3A%2F%2Foauth&code_verifier=hbaRxxlxwPz_hVaa9G0LfudH93BUU8AWxDeKjrPZy6Vf_jq7FvWsDLPDEzRduPdJ&client_id=e9a7fea1-1cc0-4cd9-a31b-9137ca5deedd 08:58:34.106|02F| 08:58:34.106|02F| 08:58:34.107|02F| RefreshAccessToken[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing. 08:58:34.107|02F| ---> System.TimeoutException: A task was canceled. 08:58:34.107|02F| ---> System.Threading.Tasks.TaskCanceledException: A task was canceled. 08:58:34.108|02F| at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken)
08:58:34.108|02F| at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
08:58:34.108|02F| at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken)
08:58:34.108|02F| at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken)
08:58:34.108|02F| at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
08:58:34.108|02F| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
08:58:34.109|02F| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken)
08:58:34.109|02F| at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
08:58:34.109|02F| — End of inner exception stack trace —
08:58:34.109|02F| — End of inner exception stack trace —
08:58:34.109|02F| at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts)
08:58:34.109|02F| at System.Net.Http.HttpClient.g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken)
08:58:34.109|02F| at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken) 08:58:34.109|02F| at MailClient.Accounts.Credentials.RefreshAccessTokenAsync(Dictionary2 parameters, CancellationToken cancellationToken)
08:58:34.110|01F| ReacquireCredentials*******@hotmail.com = false
08:58:34.110|01B| ReacquireCredentials*******@hotmail.com = false

cyberzork · June 30, 2025, 1:09pm

I was able to add hotmail to my outlook client (as part of 365) so I then tried to import. It came over but still can’t connect.

What happens with a brand new eM Client database ?

danmcco · June 30, 2025, 2:53pm

I deleted all emclient files, uninstalled, rebooted, reininstalled and moved a backup folder (albeit nearly 8 months old) into the emclient folder. Started emclient, I had to relogin to yahoo, gmail and hotmail. All the others worked fine. Hotmail still says it can’t connect even though I get email saying it did and it shows in manage account.

danmcco · June 30, 2025, 2:57pm

Settings:

map-mail.outlook.com
993
use ssl/tls on special port

smtp-mail.outlook.com
587
force usage of ssl/tls

danmcco · June 30, 2025, 3:02pm

auth log
09:47:14.659|037| RefreshAccessTokend*******[email protected]
09:48:54.688|02D| GetAccessTokenRefreshResponse[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
09:48:54.689|02D| —> System.TimeoutException: A task was canceled.
09:48:54.689|02D| —> System.Threading.Tasks.TaskCanceledException: A task was canceled.
09:48:54.689|02D| at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken) 09:48:54.689|02D| at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 09:48:54.689|02D| at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) 09:48:54.690|02D| at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 09:48:54.690|02D| at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 09:48:54.690|02D| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 09:48:54.690|02D| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 09:48:54.690|02D| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 09:48:54.690|02D| --- End of inner exception stack trace --- 09:48:54.691|02D| --- End of inner exception stack trace --- 09:48:54.691|02D| at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts) 09:48:54.691|02D| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 09:48:54.691|02D| at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken)
09:48:54.691|02D| GetAccessTokenRefreshResponse[Data]: Request:
09:48:54.692|02D| Method: POST, RequestUri: ‘Sign in to your account’, Version: 1.1, Content: System.Net.Http.FormUrlEncodedContent, Headers:
09:48:54.692|02D| {
09:48:54.692|02D| User-Agent: eMClient/9.2.2307.0
09:48:54.692|02D| Content-Type: application/x-www-form-urlencoded
09:48:54.692|02D| }
09:48:54.692|02D| refresh_token=M.R3_BL2.-CZb2jcQYg6bitASqgbhro6TW4kjHUTiE7Q6Xi1l7XEs00RP9aR4oKHsojJE4G1y1PO6%2A%210ni4fAJc8V0iHN0Kv4c8KHYnx%2ALETYZTA2AhPCSvU%2AHRLUyARSmA9OcoL6TDGZnJBOoqzrwlfZfVlxn35XQE8NwrCtSstOalNvgCkP%21jVqShPkWmNNEIvLCrp0zO76LSF0yAKeeOHddk1QNeG%2ANDJtpR46wglTCDPhLcoS0WuXrwZajV5nDwAZf9q160Eyw%2ASeYvKs1VpHPHZhs0SPa%21cf6fKhL1ydvKHBM%2AgaSFeQ%2A9wf6jzsUNzmXT8LihLl%219%21BhWRQNtCd%21wEt3NaYo0wGn3kGvjH5FXAslx%2AFabYfuUe4l6BZbFBUqhMAnqqeSlSyPAbLlprq%2AtqkHgC8%24&grant_type=refresh_token&client_id=e9a7fea1-1cc0-4cd9-a31b-9137ca5deedd
09:48:54.693|02D|
09:48:54.693|02D|
09:48:54.694|02D| RefreshAccessToken[Exception]: System.Threading.Tasks.TaskCanceledException: The request was canceled due to the configured HttpClient.Timeout of 100 seconds elapsing.
09:48:54.694|02D| —> System.TimeoutException: A task was canceled.
09:48:54.694|02D| —> System.Threading.Tasks.TaskCanceledException: A task was canceled.
09:48:54.695|02D| at System.Threading.Tasks.TaskCompletionSourceWithCancellation1.WaitWithCancellationAsync(CancellationToken cancellationToken) 09:48:54.695|02D| at System.Net.Http.HttpConnectionPool.GetHttp11ConnectionAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 09:48:54.695|02D| at System.Net.Http.HttpConnectionPool.SendWithVersionDetectionAndRetryAsync(HttpRequestMessage request, Boolean async, Boolean doRequestAuth, CancellationToken cancellationToken) 09:48:54.695|02D| at System.Net.Http.DecompressionHandler.SendAsync(HttpRequestMessage request, Boolean async, CancellationToken cancellationToken) 09:48:54.695|02D| at MailClient.Protocols.InteractionController.HttpClientCertificationValidationMessageHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 09:48:54.695|02D| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientLoggingHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 09:48:54.696|02D| at MailClient.Protocols.Common.HttpClientHandlers.HttpClientBackoffHandler.SendAsync(HttpRequestMessage request, CancellationToken cancellationToken) 09:48:54.696|02D| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 09:48:54.696|02D| --- End of inner exception stack trace --- 09:48:54.696|02D| --- End of inner exception stack trace --- 09:48:54.696|02D| at System.Net.Http.HttpClient.HandleFailure(Exception e, Boolean telemetryStarted, HttpResponseMessage response, CancellationTokenSource cts, CancellationToken cancellationToken, CancellationTokenSource pendingRequestsCts) 09:48:54.696|02D| at System.Net.Http.HttpClient.<SendAsync>g__Core|83_0(HttpRequestMessage request, HttpCompletionOption completionOption, CancellationTokenSource cts, Boolean disposeCts, CancellationTokenSource pendingRequestsCts, CancellationToken originalCancellationToken) 09:48:54.697|02D| at MailClient.Accounts.Credentials.GetAccessTokenRefreshResponse(IDictionary2 parameters, CancellationToken cancellationToken)
09:48:54.697|02D| at MailClient.Accounts.Credentials.RefreshAccessTokenAsync(Dictionary`2 parameters, CancellationToken cancellationToken)
09:48:54.697|00D| ReacquireCredentials_Oauth_AccessTokend*******[email protected] = Abort

danmcco · June 30, 2025, 3:24pm

operations log
11:17:11 AM d********[email protected] [IMAP] MailClient.Accounts.AuthenticationAbortedException: Authentication aborted
at MailClient.Protocols.Imap.ConnectionPoolEntry.g__ThrowPasswordNotSetReacquireCredentialsFailed|51_1()
at MailClient.Protocols.Imap.ConnectionPoolEntry.<>c__DisplayClass51_0.b__0()
at System.Threading.Tasks.Task.InnerInvoke()
at System.Threading.Tasks.Task.<>c.<.cctor>b__272_0(Object obj)
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
— End of stack trace from previous location —
at System.Threading.ExecutionContext.RunFromThreadPoolDispatchLoop(Thread threadPoolThread, ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.Tasks.Task.ExecuteWithThreadLocal(Task& currentTaskSlot, Thread threadPoolThread)
— End of stack trace from previous location —
at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)
at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass16_0.b__0(WorkerStatus status, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
at MailClient.Commands.Command.Process(WorkerStatus status)
— End of stack trace from previous location —
at MailClient.Storage.Synchronization.FolderSynchronizerExtensions.SynchronizeSubfoldersAsync(IFolderSynchronizer synchronizer, Folder folder, SynchronizationPriority priority, CancellationToken cancellationToken)
at MailClient.Protocols.Imap.ImapAccount.SynchronizeIntAsync(Boolean forced)
at MailClient.Protocols.Common.SynchronizableMailAccount.<>c__DisplayClass7_0.<b__0>d.MoveNext()
EnqueuedStackTrace =
at MailClient.Protocols.Common.FolderSynchronizer.GoOnlinePre()
at MailClient.Protocols.Imap.ImapFolderSynchronizer.GoOnlinePre()
at MailClient.Protocols.Imap.ImapAccount.GoOnlineInt()
at MailClient.Protocols.Common.AccountBase.ChangeOnlineState(Boolean online, OfflineReason offlineReason)
at MailClient.Protocols.Common.AccountBase.GoOnline()
at MailClient.Protocols.Common.AccountBase.RunIfOnline[T](Func1 actionIfOnline, Func1 actionIfOffline)
at MailClient.Protocols.Common.SynchronizableMailAccount.Synchronize(SynchronizationPriority priority)
at MailClient.Accounts.BindingAccountBase.Receive()
at MailClient.UI.Controls.Folders.controlFolders.treeView_NodeClicked(Object sender, TreeViewCancelEventArgs e)
at MailClient.Common.UI.Controls.ControlTreeView.ControlTreeView.OnNodeClicked(TreeViewCancelEventArgs e)
at MailClient.Common.UI.Controls.ControlTreeView.ControlTreeView.OnMouseDown(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseDown(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.UserControl.WndProc(Message& m)
at MailClient.Common.UI.Controls.NonFlickeringUserControl.WndProc(Message& m)
at MailClient.Common.UI.Controls.AutomationViewUserControl.WndProc(Message& m)
at MailClient.Common.UI.Controls.TouchScrollUserControl.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, WM msg, IntPtr wparam, IntPtr lparam)
at Interop.User32.DispatchMessageW(MSG& msg)
at System.Windows.Forms.Application.ComponentManager.Interop.Mso.IMsoComponentManager.FPushMessageLoop(UIntPtr dwComponentID, msoloop uReason, Void* pvLoopData)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(msoloop reason, ApplicationContext context)
at System.Windows.Forms.Application.Run(ApplicationContext context)
at MailClient.Program.<>c.b__187_3()
at System.Windows.Forms.Control.InvokeMarshaledCallbackDo(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at MailClient.Common.UI.Forms.BaseForm.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, WM msg, IntPtr wparam, IntPtr lparam)
at Xilium.CefGlue.Interop.libcef.run_message_loop()
at MailClient.Program.Main(String args)
GUIStatus_Exception_Reported = True

danmcco · June 30, 2025, 7:45pm

I just downloaded and installed mailspring. It loaded up outlook, gmail and gmx without any issue.
I still prefer emclient but I kinda need my hotmail.

cyberzork · June 30, 2025, 8:39pm

I deleted all emclient files, uninstalled, rebooted, reininstalled and moved a backup folder (albeit nearly 8 months old) into the emclient folder.

If you have eM Client backup zip files, “don’t put them in the eM Client hidden database folder to restore” as it won’t restore. Put them in the eg: default “Documents / eM Client” folder or another “non hidden folder” and try restoring it again from there via “Menu / File / Restore”.

Now if the backup still won’t restore from your Documents / eM Client or any other folder, or restoring the backup restores ok but still fails to connect, then If you have already tried renaming the eM Client hidden database and it still fails to setup as new using any browser, and uninstalling and reinstalling also made no difference using the latest eM Client V9.2.2307 with Windows 10 or 11, then I would next suggest to contact official eM Client support for further assistance who can check those logs etc to see what’s wrong.

So if you have a current active paid Pro or Personal version, go to the VIP support page and login and lodge a support ticket.

danmcco · June 30, 2025, 9:43pm

The zip file didn’t work. Its the one that failed the restore. I had an old copy of all the files so I used that. Everything came back fine and updated except for hotmail. I have a pro license but support has expired and I’m not buying 10 unless it works which I doubt. Its odd that when I was adding hotmail, it would go to the MSFT site and allow me to accept emclient and then pop my back to emclient but would never finish adding.

I will use a different client. Thanks for your efforts.

cyberzork · June 30, 2025, 10:05pm

Everything came back fine and updated except for hotmail.

Need eM Client support to further troubleshoot that for you. Sorry I carn’t tell from your logs.

You can then get another year VIP support extension via the following below page to help you with V9.2. Unfortunately we can only give limited support on this free community forum.

(Get a 1-year extension to your VIP Support)

https://www.emclient.com/extend-support