I cannot send emails any more

Mail
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To check if it has something to do with your settings, close eM Client and open Windows Explorer.

Go to C:\Users\yourusername\AppData\Roaming\eM Client\ and rename settings.dat to settings.bak1. You may have to enable hidden items in Windows Explorer to get there.

Restart eM Client.

Is there any difference in the way the name column is displayed?

If not, close eM Client and back in Windows Explorer delete the new settings.dat file. Rename settings.bak1 to settings.dat and then restart eM Client. You will be back to your original settings.

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No - no difference there - back to original settings now. The problem only seems to be with ā€˜Distribution Listsā€™ - the other (individual) contacts are perfectly readable. (Or is the problem that there is a digit in the name, as in ā€œU3Aā€?)

1 Like
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Ah, I am now able to reproduce it.

It doesnā€™t appear to matter what the distribution list is named, but it has to do with the number of members in the list. If they cannot all be displayed in the second column, then the first column is reduced in width to try and compensate. But all you end up with is two columns that are both truncated.

If you have a Pro License you could open a support ticket with eM Client and report it as a bug. They may have done it intentionally though, but it does not look good. Rather leave the first column to auto-adjust (within reason) and truncate the second column.

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No, I donā€™t have a Pro license, so I guess Iā€™ll just live with it - agree it would be better if the l/h column was left un-truncated.

Thanks again for your patient help!

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Gary, hello again - Iā€™m still trying to reorganise my eM Client after that upset from the borrowed router. I now have a situation where the emails that I send (they do get sent as far as I know) seem to disappear. Normally they would come up in the ā€˜sentā€™ folder, but thatā€™s not happening now. What have I done to cause thisā€¦?
Thanks, as always

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If you login to the web interface for the email account you used to send the message, do they appear in the Sent folder you see in the web browser?

If they donā€™t appear there either, check you have this setting ticked:

image
image840Ɨ776 17.3 KB

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Box was ticked as per your screenshot. My sent messages donā€™t appear in my webmail, but I donā€™t think they ever did: Just to prove the point:

Talktalk website
Talktalk website1010Ɨ542 46.6 KB

I have been trying to simplify my storage folder ā€˜treeā€™ maybe something has gone wrong there?

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So then it is not an issue with eM Client not syncing with the server; the messages just arenā€™t there.

Maybe you deleted them, maybe the server deleted them. Anyway, you have the instructions above how to retrieve them from a backup if you want them back. One thing you need to do, because you are using IMAP, is to disconnect from the Internet. The instructions above were for Local Folders, but for IMAP do this:

  1. Make a backup of eM Client using Menu > Backup, so you have a working copy to come back to.

  2. Disconnect from the Internet.

  3. Restore the backup with the missing messages using Menu > File > Restore.

  4. Export the messages using Menu > File > Export > Export emails to eml.

  5. Restore the backup you made in step 1.

  6. Reconnect to the Internet.

  7. Import the messages you exported in step 4 using Menu > File > Import > Email eml.

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Thanks Gary.
I think itā€™s all fixed now (I hope so anyway). Once again thankyou for your patience and help.
Have a great Christmas, and an even better 2021! :slight_smile:

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