I am able to receive email, but not send. I installed Mozilla and am able to send and receive using the same setting with no issue, so this is a problem with eM Client.
I’m also wondering if indeed the problem may be with the latest version of eM client.
Is there a way to rollback to a previous version to test this possibility?
The last successful outgoing e-mail I have was on 10/19/14 - when was this version updated?
Maybe I’ll look at my restore points and try that.
If there is a way to roll back to a previous release without using the Windows roll back I would be interested in that.
Well, I just tried by using a restore point in Win 8.1 to a previous version of eM client.
It rolled back to version 6.0.28990. Unfortunately, it didn’t seem to help. The rollback was dated Oct 11 well prior to my last successfully sent outgoing e-mail which was Oct 19.
Are you also using Verizon? I am. I can log onto Verizon using the same username and password as I have in eM client. While inside Verizon, I have no problems sending an outgoing e-mail. Verizon support thinks, since I can do this thru their website, the problem must be with my email client. My default browser is Firefox if that has anything to do with anything.I just don\t want to have to go out to the web every time I need to send an e-mail.
I’m very frustrated at the moment. eM client has worked flawlessly since I installed it on my new computer last May. I guess my next step is download another email client and see if I can get that one to work with Verizon.
Yes I am using Verizon as well. I called Verizon and they say as long as your email account is working through the online portal there is nothing they can do. They pointed me back to emClient for support which is what brought me here. I downloaded Mozilla Thunderbird and it works perfectly which proves the issue is with eMClient. Unfortunately I don’t like the interface of Thunderbird. I’m looking around at other email applications at the moment. I Like eMClient, but need something reliable.
Yes I am using Verizon as well. I called Verizon and they say as long as your email account is working through the online portal there is nothing they can do. They pointed me back to emClient for support which is what brought me here. I downloaded Mozilla Thunderbird and it works perfectly which proves the issue is with eMClient. Unfortunately I don’t like the interface of Thunderbird. I’m looking around at other email applications at the moment. I Like eMClient, but need something reliable.
I am having the same problem, also with Verizon and the latest version of eM Client. When I try to send a message eM Client says "error message 5.7.8 Bad username or password (Authentication
I thought it was a corrupt file, but sounds like there’s different problem.
To Craig - the only thing I can say to point to that it might be at Verizon’s end is that I have rolled back eM client to the above-mentioned version and things still don’t work. You’ve had the same Catch-22 experience I think alot of us have had in that Verizon says it’s eM client and support here (Paul?) says it’s on Verizon’s end.
Maybe the moderator should move this whole thread into that other discussion about this issue with Verizon.
To Rachel - check out that other thread too, if you haven’t.
When things actually were working, I actually was using “outgoing.verizon.net” as the SMTP server on port 465 and chose the “legacy” of the SSL/TLS drop-down option with server requiring authentication and “Use these credentials”. Now, even changing server to “smtp.verizon.net” does no good. Nothing works.
Clearly, the moderator here probably is not using Verizon lol.
edited to add To Craig - Thunderbird is an email client isn’t it? That just didn’t register with me as I was replying. So, yes, I hope the moderator here can explain to us why other email clients work just fine with Verizon. I’ll get used to a different interface if it works lol.
Let me know if you find another e-mail client you like and I’ll do the same.
The reason I don’t believe it is Verizon is because I have installed tow different email clients Windows Live, and Mozilla Thunderbird, and both work fine. Like you I was using the old proxy outgoing.Verizon.net and it was working up until yesterday. When I saw online that there was a new address (SMTP) and the new port numbers, I tried those but it doesn’t work. My guess is that eMClient is still caching the outgoing.Verizon.com information and not using the new one. I believe this because when I installed Thunderbird it automatically downloaded my configuration from eMClient and it’s using the old proxy’s and working fine.
It’s weird all right. Thunderbird seems to work fine like you say.
FWIW, I just uninstalled eM client and re-installed ver 6.0.20489.0 from cnet.com.
Same old errors though but why would an older eM version that used to work, I assume, not work now? (Unless maybe it’s Verizon??) But, so far, that’s two earlier versions of eM client that are failing to work with outgoing e-mail.
What caches could I try emptying? Maybe I’ll empty all my browser caches.
When you uninstalled and then re-installed a new version of eM were your contacts, and other information available in the new version? If so then whatever the problem is with eM Client may still be there as well. I’ a user like you, and have not idea what the fix is. I was hoping by opening this thread I would either get support form Tech Support, or a user that found a fix to this issue.
Contacts and actual mail and acct settings were still there. Thank God because right after I started I thought to myself “oh no - I meant to do a backup” lol.
Maybe that fact will help them fix this. I do feel badly for the developers of this software because I really liked it until this snafu. And, you know, at least for me, the price was right lol.
I’d like to hear from ANY Verizon user for whom eM is still working with outgoing mail. Anyone?
In the meantime I successfully imported my address book from eM to Thunderbird and will start to use it. How ironic that the first e-mail I received thru Thunderbird was telling me someone replied to my post that eM doesn’t work lol.
So, for now, I seem to have a fully functional email client. If this gets resolved in a week or two, I’d be surprised if I don’t switch back.
On this site everyone asks for screenshots like they do not believe emclient is faulty. I have uninstalled it now.
Try Thunderbird. I think you will find that it will work with Verizon using the same settings that fail with eM.
I am a Verizon user. Up until today (10/26/14) my outgoing messages would sit in the “outbox” folder and eventually be sent and moved to the “sent” folder. I verified this with the recipients. I don’t know how long they sat in the outbox, but I would occasionally execute a “send all” (receiving the same authentication error message each time) and they would eventually be sent. I’ve been trying to send messages today but now they never get past the “outbox” and remain unsent. PS: I am a paid subscriber.
Thx Finbar. I’ve actually been using Thunderbird for 2-3 days now. It works just fine - such a thrill to be able to send an outgoing email lol. It imported my contacts from eM, I can leave the email on Verizon’s server if I want and it is now my default client.
That’s weird - I guess you’re saying that at least sometimes recently eM was able to send an outgoing e-mail but just not right away? Maybe that could be a clue to someone as to what is going wrong.
Although Verizon will say it was eM’s fault when it wasn’t sending and eM will claim credit their stuff works when it was sending lol.
Will you be trying to get a refund? There is some software defect clause in the agreement I think. That, no doubt, will not apply.
Hi, thank you for your constructive criticism, as I noted under many other topics regarding this issue, we believe this is a Verizon issue, as we did go through our part of testing and since there were no changes made from our side and all our updates were released several days before this issue occurred (to all Verizon users at once).
We’d be happy to find a solution for this issue, as it is our priority to keep all our users satisfied with the features of the application, this is however not the case and we can’t do anything about this issue.
Even while most users of Verizon email claimed they can not send email at all we’ve found out the authentication issue occurs only intermittently (meaning sometimes the message does get sent - just as FinbarOS suggested). This however pointed us in the direction of Verizon as it is not possible from our side to have the protocol working for just some messages.
I’m sorry this issue makes you want to switch to another email client, however please note this is not our fault.
I’d be happy to collect log files from all of you to perform some more tests, if you’d like to provide us some helpful information, please go to Tools > Settings > Advanced and turn on IMAP and SMTP logging for the problematic account.
- Save the settings
- Restart the application
- Replicate the issue
Once the error occurs, please go back to the advanced settings window and click on “Send logs” and send the logs to [email protected] with a reference link to this forum topic.
Thank you,
Paul.
Also please follow this post if you’re experiencing issues with Verizon:
https://forum.emclient.com/emclient/topics/authentication-failure-on-verizon-net-for-outgoing-mail-h…
Thank you,
Paul.