I assume I had sent my quota of emails for today or during whatever many hours apply. Emails sent now just sit there in the outbox WITHOUT any message or reason given at all from eM client. Doesnt even say you are blocked or have exceeded limit. Nothing. Not good manners!
Anyone know how many emails can be sent in what period or is it the total content of MBs sent?
And anyone know how long we are blocked for until we can send anything out again???
Thanks
The quota depends on your email provider, so you will need to ask them what it is. It will normally reset every 24 hours.
But if the messages are not being sent, there will always be a reason given in Menu > Operation > Log tab. It may not be a quota issue. Just look for an SMTP error.
I looked. Temporary server availability. Yes it is likely to be Optus but when it occurred before… I was notified why without needing to search. But Ok, thanks
It is now 19 hours later and emails are still NOT sending. Receiving is fine.
It does NOT seem to be the server - optus - BECAUSE I am also using the same Optus home NBN wireless connection on my PHONE and emails are sending and receiving just fine. Phone email has remained problem free throughout.
In eM client I receive emails OK just will not send anything, not even a test one to myself.
I checked POP diagnostic and it got a tick. The SMPT got a FAIL. Is SMPT outgoing mail? The same Fail diagnosis applies to my 2 Optus accounts. I only have 2 email accounts.
Under operations errors (which it wont let me copy!!!) it says it could be caused by temporary server unavailability or incorrect settings.
Even if it was a block from Optus from me sending too many emails, the maximum time they have ever blocked me was 3 hours during the last 20 years with them. And Of course, my phone is using the same home wireless NBN connection as my so it cant be that anyway,
Can you help please. I need this fixed. Thanks.
It’s now 28 hours since any emails successfully sent from eM client. Since then no emails will leave the Outbox. They just sit there.
eM client Operation error says TEMPORARY SERVER UNAVAILABILTY or incorrect settings.
SMPT diagnosis in both accounts say FAIL.
I went to OPTUS webmail online to see if my emails would send from there. AND YES THEY DO. Both accounts had NO problem sending
My mobile phone uses the same home Optus NBN wireless - and emails send easily from both my Optus accounts
My laptop using eM Client for my emails - (using same Optus NBN wireless at home as my phone which is sending out fine) WILL NOT send any emails from both Optus accounts. For the last 28 hours.
I have just been on the phone for ONE HOUR with a very competent technician at Optus who has examined absolutely everything. There are no hitches, no blocks, no bans, no full storage issues (in fact almost nothing stored), no NBN problems.
As he said, emails ARE being sent from the 1. phone and 2.from the Optus account on line. The ONLY place they are NOT being sent from is in eM client. He said it has to be an eM client issue and maybe there is some update of it that can be done?
This is a major problem from me. I have emails that need to be sent. I can’t use the online Optus as it only allows a few emails t there.
1. Is there any technical support given by eM Client?
2. Is it likely that there could be an update needed that could help? I believe I have the latest. I only joined a couple of months ago.
3**. COULD THIS problem have anything to do with the backup** I am in the process of doing? I say in the process BECAUSE it is taking a very long time to backup. I do have a lot of folders! And I have had to abort the process twice as it was going for 24 hours!! This was happening just before the emails stopped sending??
THANK YOU for
It’s now 41 hours since any emails could be SENT from eM client. They stay in the Outbox.
eM client Operation Error log says …TEMPORARY SERVER UNAVAILABILTY or incorrect settings.
SMPT diagnosis in both accounts say FAIL.
I went to OPTUS webmail online to see if my emails would send from there. AND YES THEY DO. Both accounts had NO problem sending
My mobile phone uses the same home Optus NBN wireless - and emails send easily from the phone on both my Optus email accounts
BUT my laptop with eM Client for my emails - (using same Optus NBN wireless at home as my phone) WILL NOT send any emails from either of my two Optus email accounts. For the last 41 hours.
I have been on the phone for ONE HOUR with a very competent technician at Optus who examined absolutely everything. There are no hitches, no blocks, no bans, no full storage issues (in fact almost nothing stored), no NBN problems, etc.
As he said - my emails ARE being sent from 1. my phone and 2. the Optus account on line. The ONLY place they are NOT being sent from is in eM client. He said - it has to be an eM client issue and maybe there is some update of it that can be done?**
I have emails that need sending. I can’t use the online Optus webmail as its policy only allows a few emails to be sent from there.
Help please.
1. Is there any technical support given by eM Client?
Is it likely that there could be an update that could help?** I believe I have the latest edition. I only joined a couple of months ago.
COULD THIS problem have anything to do with the backup** I am in the process of doing? I say ‘in the process’ BECAUSE it is taking a very long time to backup. I do have a lot of folders! And I have had to abort the process twice as it was going for 24 hours!! This was happening just before the emails stopped sending??
Is it advised that I uninstall and reinstall eM client. And if so, how do I absolutely make sure I don’t lose ANY settings or folders.
THANK YOU FOR ANY ASSISTANCE
Typically that is because something is interfering with the connection, there is a server issue, or you have the wrong settings.
As a test, you can completely disable any anti-virus, firewall, proxy or VPN, then try send again. Sometimes even restarting your router may resolve this.
One of the first things I did was totally disconnecting the modem and router BEFORE I rang Optus - who spent an hour thoroughly checking everything and handing it to a senior technician during that period. There is nothing wrong with Optus. As I mentioned my optus email is working fine on my phone and on the Optus webmail server. That in itself negates it being an Optus problem.
I checked the mail settings in em client case they had somehow mysteriously changed themselves in my account settings after working perfectly for weeks, But no, all is in order.
I turned off my ESET protection etc off just now (dont have VPN) to folow suggestion given but no change. I wouldnt really expect it to be that after weeks of em client working fine with sending emails.
I have no idea what to do. But as you can imagine, I am not inclined to pay to upgrade when I have such a major situation with this software, that can t seem to be handled even after such a long period.