How long before support ticket is answered

License problems
1

I submitted a pro support ticket # 13829

It was on the weekend so maybe I am being to quick looking for a response…I cannot retrieve my registration information since I have moved and no longer use the ISP I had when I got the Pro Version.

I unfortunately did not back up my data and I no longer have my reg info to input to get setup for version 6 now.

Thank You

Kip

2

Hi, did we went through this issue on our online chat?

Thank you,
Paul.

3

I submitted a support ticket and also sent an email…

I got a reply from eM client with a link to get my license but I cannot access that email account anymore…

So, I need you to send me my serial or best if you just change my registration information with my new email address…I explained this when I answered the support email this morning.

So, for now I still don’t have my serial…

thank you

Kip

4

Hi can you please send me an email to [email protected] with your email address under which you’ve registered the license with and all the information you have about this issue, I can’t post your license key onto a public forum.

Thank you for understanding,
Paul.

5

Just sent you the email with the information and description of my problem.

Thank You Paul

Kip

6

Thank you, if you have any further issues, you can always check back with us here or as a pro user use the pro support ticket system at support.emclient.com.

Paul.

7

Vlad, just emailed me asking for my address when I got the program…I just answered his email so hopefully he will get the problem solved.

Kip

8

Great! I hope it will be solved, and you will be able to use your application again.

Thank you,
Paul.