I started to use eM Client and added a single GMAIL account. I then added a second GMAIL account. In both cases the folders under each account were INBOX , then SENT , then TRASH etc. I deleted one of the accounts and then added it again as a new account. The folders for the new account are INBOX and then all the other folders are nested under a folder called [GMAIL]. How do I get this new account to look like it was when I first added it? That is without the folders being nested under [GMAIL]. In the following folder list for Eileen I don’t want the SENT , TRASH , etc nested under [GMAIL]
Thank you.
Hello Brian, Can you please check your account settings in Tools > Accounts > Your account > IMAP and check if you have the option “auto detect special folder names” in the settings?
What version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About? Is the setting on both of your Google accounts identical under the IMAP tab?
Can you make a screenshot of the settings and submit it to us here on the forum?
Thank you,
Thanks Paul.
- Auto detect special folder names is set in both accounts
- eM Client version is 6.0.22344.0
- Both accounts have the same settings under the IMAP tab
I have deleted Eileen’s account and set it up as a new account but the results are the same. I even tried the restore as the previous backup had been when the folders in Eileen’s account showed up correctly but it didn’t restore the old folders.
Hello Brian, I’ve checked with the developers and the only possible reason for this, may be an existing [Gmail] folder on your webmail, please login to your online administration of your gmail account and try to remove this folder from the list, but do not remove it from within eM Client.
Hope this helps,
Thanks Paul. Problem fixed.
Glad it works, please make sure to let us know if you come across any other issues or questions about the application, we’ll be happy to help.
Regards,