I just setup eM with a standard IMAP account (my own domain and email server for 20 years) and it correctly has all my mail under Inbox/Sent, Inbox/Drafts, etc. Yet eM is also showing duplicate Sent, Drafts, and Trash folders under my account on the left navigation (i.e. not within the Inbox tree). How do I get rid of them? It seems like eM is trying to put mail into these folders by default instead of my server folders (e.g. if I send a mail using eM, then check my Sent mail folder later on my iPhone, the message isnāt there).
The apparent solution is to go to Account, IMAP tab, then Special Folders. But thereās NOTHING under Special Folders except blank grey space. I tried setting up my account both manually and automatically. Doesnāt matter, I have no options under Special Folders.
Iāve used many different email clients over the years and never had such an issue.
The problem is not totally solved, but I did figure out that some of these folders were existing on my mail server. I delete them and then they disappear in eMā¦ but only temporarily.
Now in eM when I delete a message, it doesnāt go to Inbox/Trash. Instead eM creates a new Trash folder and puts the message there. If I send a message, eM creates a new Sent folder and puts the message there instead of in Inbox/Sent. Now when I log back onto my mail server, I see these new folders outside of the Inbox hierarchy.
What is going on? No other email client I have ever used does this. Why wonāt eM respect the standard IMAP folders for Sent, Drafts, and Trash?
Yes, it doesnāt help. The problem is that I canāt see the Special Folders options, thus I canāt tell eM to use the Inbox/Sent, Inbox/Drafts, and Inbox/Trash which already exist (this is IMAP standard).
Seriously? They expect all customers to be using what, Gmail?
I havenāt set up any rules or really changed anything at all besides the Theme. Otherwise I just set up a standard IMAP account and immediately noticed that it created a duplicate Sent folder when I emailed a friend. Upon further investigation, e.g. when I deleted a message, I noticed it was creating a new Trash folder and so forth.
I really want to buy the app but not before Iām certain that it will work flawlessly with a standard IMAP setup. Do they have a money back guarantee? If so I guess I could buy it, then send in an official request for tech support and see if they can solve it.
Your IMAP scrape looks nothing like my setup.
Can you include the whole page and redact any personal stuff.
Also, what version of eM client did you install and what OS are you using?
Do you have any ERRORS logged : menu/operations/errors?
Itās a BUG! I finally figured it out. I had to change Windows to 100% display scaling, even though 150% is what it shows as āRecommendedā (100% is too tiny since Iām on a 27" 4K display). When I did that, I could see the Special Folders options in eM. Once I changed them to the appropriate values (e.g. INBOX.Sent) everything worked properly.
