Hotmail AirSync account always syncing

Hi! I have installed latest em Client and configured a hotmail account with AirSync.
I did this a week ago, and I continually see the spinning sync status wheel icon next to the account and the bottom info bar is always showing info messages about syncing folders in a neverending loop.

Is this the expected behaviour? I find this very confusing.

Hello, what version of eM Client are you currently using on your computer? Can you please check the exact release number in Help > About? Are you seeing any errors while synchronising your accounts with the server?

You can setup your Outlook.com account as IMAP/SMTP as well, which will however disable your ability to synchronise the contact and calendar services. Unfortunately the synchronisation of your items over AirSync contains a couple of protocol bugs, which in past caused looping re-sync of mail items. Enable logging in the advanced application settings for more information about the error.

Regards,

Hi!, thank you so much for your quick response.

Version is 6.0.23181.0.
I have seen errors from time to time in the error tab, about error connecting to server, but I ignored them because the connection was reestablished.
In the registry console I have seen socket exceptions (see below).

Hope it is solved in future releases, I really love this program but for the email+calendar pack.

10:54:07 xxx@hotmail.com [AirSync]  MailExceptions.ConnectionException: Se ha terminado la conexión: Una conexión que se esperaba que se mantuviera activa fue cerrada por el servidor. —> System.Net.WebException: Se ha terminado la conexión: Una conexión que se esperaba que se mantuviera activa fue cerrada por el servidor. —> System.IO.IOException: No se puede escribir datos de en la conexión de transporte: Se ha forzado la interrupción de una conexión existente por el host remoto. —> System.Net.Sockets.SocketException: Se ha forzado la interrupción de una conexión existente por el host remoto10:54:07    en System.Net.Sockets.Socket.EndReceive(IAsyncResult asyncResult)
10:54:07    en System.Net.Sockets.NetworkStream.EndRead(IAsyncResult asyncResult)
10:54:07    — Fin del seguimiento de la pila de la excepción interna —
10:54:07    en System.Net.Security._SslStream.EndRead(IAsyncResult asyncResult)
10:54:07    en System.Net.TlsStream.EndRead(IAsyncResult asyncResult)
10:54:07    en System.Net.PooledStream.EndRead(IAsyncResult asyncResult)
10:54:07    en System.Net.Connection.ReadCallback(IAsyncResult asyncResult)
10:54:07    — Fin del seguimiento de la pila de la excepción interna —
10:54:07    en System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
10:54:07    en MailClient.Protocols.AirSync.Protocol.ActiveSyncCommandRequest.GetResponse(CancellationToken cancellationToken)
10:54:07    en MailClient.Protocols.AirSync.AirSyncItemSynchronizer2.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
10:54:07    en MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass2e.<>c__DisplayClass33.b__2a(WorkerStatus status, CancellationToken cancellationToken)
10:54:07    en MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
10:54:07    — Fin del seguimiento de la pila de la excepción interna —
10:54:07    en MailClient.Protocols.AirSync.AirSyncGenericCommand.Execute(WorkerStatus status)
10:54:07    en MailClient.Commands.Command.Process(WorkerStatus status)

Hello Marcos, unfortunately it seems like your mail service is closing the connection or the connection is being closed by an external firewall/security element. If you’re using any security software on your computer, can you please try to temporarily disable it and check if the issue persists.

Unfortunately I’m afraid this is more likely an external issue, either caused by another application or security element on your computer or in your network, or by the server closing the connection forcibly.

Regards,