HELP !!! Can't send emails

LynnBerry · March 9, 2011, 3:08pm

8:57:01 AM Cannot send message (Email recipient not accepted by the server.)
I can’t send emails to anyone and get the above error msg. Never had ths problem until this morning; I did get an update notice and downloaded it. Could this maybe cause a problem? I am very frustrated and need help … Tks

gabriel.staron · March 9, 2011, 7:54pm

Hi,
to resolve the issue we will need more detailed communication logs.
If you have the newest version of our application (v3.0), you can send them to us this way: go to menu Tools->Settings->Logging, enable Network communication check-box, try to simulate the issue and then turn off and turn on eM Client (it will save logs to files). After that press Send Logs button in menu window above. If you cannot send these logs, please, save them (during the send procedure) and send them to us ([email protected]) by some other way.

gabriel.staron · March 16, 2011, 1:58pm

Hello Lynn,
I am sorry, network communication logging wasn’t working OK. So we will kindly need you to create them again and now the old way:

Exit eM Client.
Extract the file from http://www.emclient.com/tools/System… to C:\Program Files\eM Client\ (or C:\Program Files (x86)\eM Client).
Ensure directory c:\temp exists.
Launch eM Client, let the error occur. Exit eM Client.
Directory c:\temp should contain file System.Net.trace.log, please send this file (to [email protected]).
Remove file MailClient.exe.config from C:\Program Files\eM Client\ (or C:\Program Files (x86)\eM Client).

Best Regards

Gabriel Staron
eM Client Support

Mark_Stricker · September 6, 2011, 2:09am

Same issue with scheduling an event. Here are the log details.

9:01:27 PM [email protected] [CalDAV] Uploading items: Done
9:01:28 PM [email protected] [SMTP] Connecting: To [email protected]
9:01:28 PM [email protected] [CalDAV] Uploading items: To folder [email protected]/events
9:01:28 PM [email protected] [CalDAV] Uploading items: Done
9:01:29 PM [email protected] [SMTP] Connected: To [email protected]
9:01:29 PM [email protected] [SMTP] Sending messages
9:01:29 PM Cannot send message (None of the email recipients were accepted by the server.)
9:01:29 PM Cannot send message (None of the email recipients were accepted by the server.)
9:01:30 PM [email protected] [SMTP] Disconnected: From [email protected]
9:01:30 PM [email protected] [SMTP] Disconnected: Done

gabriel.staron · September 6, 2011, 3:26pm

Hello,
do you use the newest version (v3.0.10973, available at http://www.emclient.com/dist/v3.0.109… ) ?

Mark_Stricker · September 9, 2011, 2:21am

Argh - v3.0.10746.0…

Will download the latest and try again, thank you!

Mark_Stricker · September 9, 2011, 2:34am

OK, downloaded the latest version and still an issue - the “To” field in the message is blank.

gabriel.staron · September 10, 2011, 11:05pm

There were some issues that were resolved in last version, it should be available with the next major version of 3.5

Robert_Johnston · September 14, 2011, 9:55am

I am a new customer and this software is making my life miserable already. I am unable to send emails at all to anybody. I keep getting the ‘relay access denied’ no matter who I try to email. Can someone help? I am already running the latest version of the software. Please help

Rob

gabriel.staron · September 15, 2011, 3:02pm

Please set the correct authentication settings at the SMTP tab of your account setting (menu Tools->Accounts) - check Server requires authentication and fill correct credentials for this email address.

Engin_Kaya · May 16, 2013, 2:55pm

Hi,
i have same issue. I cannot send anyone email except my domain name! If I check Server requires authentication and fill correct all data, i am getting an error that Invalid passwort or username…

I can get E-Mail, but cannot send. I found this E-Mail app very good because of I could import all Microsoft Outlook data, but have problem to use it with my web-domain server.

George_Wilson · May 16, 2013, 9:43pm

Hi,
who is your mail provider? Did you try to use the Diagnose/Fix button in the account properties? If it won’t help, you can eventually send us a screenshot of the account settings so we can check it. Thank you.

Engin_Kaya · May 22, 2013, 3:14pm

hi,
pop3 and smtp address are: mail.sanalbakis.com. it is a shared web- hosting. it works with outlook and zimbra.
i added a screenshot here, it is german version.

thanks.

George_Wilson · May 25, 2013, 10:32am

Very strange - in order to resolve this issue we need more information. Could you please send us your full SMTP log? It will help us a lot. Thank you.

Engin_Kaya · May 25, 2013, 10:59am

sure, authentication is checked and not checked…
_________________________________________

SMTP S: 220 srvw36.trwww.com ESMTP MailEnable Service, Version: 0-6.83- ready at 05/25/13 13:41:31
SMTP C: EHLO [192.168.2.5]
SMTP S: 250-srvw36.trwww.com [84.114.47.45], this server offers 5 extensions
SMTP S: 250-AUTH NTLM CRAM-MD5 LOGIN
SMTP S: 250-SIZE 26624000
SMTP S: 250-HELP
SMTP S: 250-AUTH=LOGIN
SMTP S: 250 STARTTLS
SMTP C: STARTTLS
SMTP S: 220 Ready to start TLS
SMTP C: EHLO [192.168.2.5]
SMTP S: 250-srvw36.trwww.com [84.114.47.45], this server offers 4 extensions
SMTP S: 250-AUTH NTLM CRAM-MD5 LOGIN
SMTP S: 250-SIZE 26624000
SMTP S: 250-HELP
SMTP S: 250 AUTH=LOGIN
SMTP C: AUTH NTLM TlRMTVNTUAABAAAABbIIIAAAAAAgAAAABQAFACAAAABFTkdJTg==
SMTP S: 334 TlRMTVNTUAACAAAAFAAUACAAAAAFAgAAASNFZ4mrze9NAGEAaQBsAEUAbgBhAGIAbABlAA==
SMTP C: TlRMTVNTUAADAAAAGAAYAHAAAAAwADAAiAAAAAAAAABAAAAAJgAmAEAAAAAKAAoAZgAAAAAAAABwAAAABQIAAEkATgBGAE8AQABTAEEATgBBAEwAQgBBAEsASQBTAC4AQwBPAE0ARQBOAEcASQBOAMttPJhv2lc8Sn+Fh70s88GOv4zuF72l0hH8qpHc3X421dI/mSMqTZEBAQAAAAAAAFvgqWg0Wc4Bjr+M7he9pdIAAAAAAAAAAA==
SMTP S: 504 Invalid Username or Password
SMTP S: 220 srvw36.trwww.com ESMTP MailEnable Service, Version: 0-6.83- ready at 05/25/13 13:42:52
SMTP C: EHLO [192.168.2.5]
SMTP S: 250-srvw36.trwww.com [84.114.47.45], this server offers 5 extensions
SMTP S: 250-AUTH NTLM CRAM-MD5 LOGIN
SMTP S: 250-SIZE 26624000
SMTP S: 250-HELP
SMTP S: 250-AUTH=LOGIN
SMTP S: 250 STARTTLS
SMTP C: AUTH NTLM TlRMTVNTUAABAAAABbIIIAAAAAAgAAAABQAFACAAAABFTkdJTg==
SMTP S: 334 TlRMTVNTUAACAAAAFAAUACAAAAAFAgAAASNFZ4mrze9NAGEAaQBsAEUAbgBhAGIAbABlAA==
SMTP C: TlRMTVNTUAADAAAAGAAYAHAAAAAwADAAiAAAAAAAAABAAAAAJgAmAEAAAAAKAAoAZgAAAAAAAABwAAAABQIAAEkATgBGAE8AQABTAEEATgBBAEwAQgBBAEsASQBTAC4AQwBPAE0ARQBOAEcASQBOACukXbed0L9BEVPFa9xu0cTMgxH7/11P0k6makW2lu9QQdRC3on2CMsBAQAAAAAAAMnwCJk0Wc4BzIMR+/9dT9IAAAAAAAAAAA==
SMTP S: 504 Invalid Username or Password
SMTP S: 220 srvw36.trwww.com ESMTP MailEnable Service, Version: 0-6.83- ready at 05/25/13 13:43:33
SMTP C: EHLO [192.168.2.5]
SMTP S: 250-srvw36.trwww.com [84.114.47.45], this server offers 5 extensions
SMTP S: 250-AUTH NTLM CRAM-MD5 LOGIN
SMTP S: 250-SIZE 26624000
SMTP S: 250-HELP
SMTP S: 250-AUTH=LOGIN
SMTP S: 250 STARTTLS
SMTP C: AUTH NTLM TlRMTVNTUAABAAAABbIIIAAAAAAgAAAABQAFACAAAABFTkdJTg==
SMTP S: 334 TlRMTVNTUAACAAAAFAAUACAAAAAFAgAAASNFZ4mrze9NAGEAaQBsAEUAbgBhAGIAbABlAA==
SMTP C: TlRMTVNTUAADAAAAGAAYAHAAAAAwADAAiAAAAAAAAABAAAAAJgAmAEAAAAAKAAoAZgAAAAAAAABwAAAABQIAAEkATgBGAE8AQABTAEEATgBBAEwAQgBBAEsASQBTAC4AQwBPAE0ARQBOAEcASQBOADQ9IiNlZDvzG2FAYHhvSQowjrI7qPOwfetlqT+8xtBL3cAqNtsr8VQBAQAAAAAAAIkmdLE0Wc4BMI6yO6jzsH0AAAAAAAAAAA==
SMTP S: 504 Invalid Username or Password
SMTP S: 220 srvw36.trwww.com ESMTP MailEnable Service, Version: 0-6.83- ready at 05/25/13 13:43:43
SMTP C: EHLO [192.168.2.5]
SMTP S: 250-srvw36.trwww.com [84.114.47.45], this server offers 5 extensions
SMTP S: 250-AUTH NTLM CRAM-MD5 LOGIN
SMTP S: 250-SIZE 26624000
SMTP S: 250-HELP
SMTP S: 250-AUTH=LOGIN
SMTP S: 250 STARTTLS
SMTP C: AUTH NTLM TlRMTVNTUAABAAAABbIIIAAAAAAgAAAABQAFACAAAABFTkdJTg==
SMTP S: 334 TlRMTVNTUAACAAAAFAAUACAAAAAFAgAAASNFZ4mrze9NAGEAaQBsAEUAbgBhAGIAbABlAA==
SMTP C: TlRMTVNTUAADAAAAGAAYAHAAAAAwADAAiAAAAAAAAABAAAAAJgAmAEAAAAAKAAoAZgAAAAAAAABwAAAABQIAAEkATgBGAE8AQABTAEEATgBBAEwAQgBBAEsASQBTAC4AQwBPAE0ARQBOAEcASQBOAO0Ma/EV8NSEaUu9+0uFYe+39kHDKSbic/OJxMXoIB8XQpSOQnjXhCABAQAAAAAAAJx0B7c0Wc4Bt/ZBwykm4nMAAAAAAAAAAA==
SMTP S: 504 Invalid Username or Password
SMTP S: 220 srvw36.trwww.com ESMTP MailEnable Service, Version: 0-6.83- ready at 05/25/13 13:49:36
SMTP C: EHLO [192.168.2.5]
SMTP S: 250-srvw36.trwww.com [84.114.47.45], this server offers 5 extensions
SMTP S: 250-AUTH NTLM CRAM-MD5 LOGIN
SMTP S: 250-SIZE 26624000
SMTP S: 250-HELP
SMTP S: 250-AUTH=LOGIN
SMTP S: 250 STARTTLS
SMTP C: MAIL FROM:
SMTP S: 250 Requested mail action okay, completed
SMTP C: RCPT TO:
SMTP S: 503 This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.
SMTP C: RSET
SMTP S: 250 Requested mail action okay, completed
SMTP C: QUIT
SMTP S: 221 Service closing transmission channel
SMTP S: 220 srvw36.trwww.com ESMTP MailEnable Service, Version: 0-6.83- ready at 05/25/13 13:51:14
SMTP C: EHLO [192.168.2.5]
SMTP S: 250-srvw36.trwww.com [84.114.47.45], this server offers 5 extensions
SMTP S: 250-AUTH NTLM CRAM-MD5 LOGIN
SMTP S: 250-SIZE 26624000
SMTP S: 250-HELP
SMTP S: 250-AUTH=LOGIN
SMTP S: 250 STARTTLS
SMTP C: MAIL FROM:
SMTP S: 250 Requested mail action okay, completed
SMTP C: RCPT TO:
SMTP S: 503 This mail server requires authentication when attempting to send to a non-local e-mail address. Please check your mail client settings or contact your administrator to verify that the domain or address is defined for this server.
SMTP C: RSET
SMTP S: 250 Requested mail action okay, completed
SMTP C: QUIT
SMTP S: 221 Service closing transmission channel

Engin_Kaya · May 27, 2013, 5:43pm

Hi,
does em Client send the login data as encriypted? If yes, how could I change it to normal? May be it is a problem for my server to read it?
Thanks,

George_Wilson · May 28, 2013, 11:31am

It is possible that your server supports NTLM only for some users - can you please check it? I have seen a similar behaviour before …