Everything has been working fine, then started getting this notice…
[Exchange Web Services] Creating or updating folder ‘/Inbox/1 FSA/Sake/Billings/Billing 6’ failed due to the following error: ErrorFolderExists
Now I am not getting any emails to me. Also, I is there an email address for technical support directly to EM? O cannot find it.
I must have 15 backed up emails. Help!
Exchange Web Services] Creating or updating folder ‘/Inbox/1 FSA/Sake/Billings/Billing 6’ failed due to the following error: ErrorFolderExists
Sounds like possibly a ghosted or hidden duplicate same name folder either “locally in eM Client” or “on the Exchange server mailbox end” so the sync then fails. Look for duplicate existing folders in both places under the accounts.
Sometimes a folder might also not be showing directly under the account in eM Client, and you need to press the > More at the bottom to see it.
If you then find a duplicate same name folder “and it has nothing in it”, delete it and then recreate it and then close and reopen eM Client.
Sorry that’s the only suggestions I can offer.
is there an email address for technical support directly to EM?
If you have purchased eM Client Pro & and have a current active subscription, you can go to the Pro VIP support page via the following link where you then login at the top left and create a support ticket and an engineer will get back to you.
If you have run out of your support time you can extend that via the following webpage link.