Have problems after the V10 update

Mail
1

All my accounts with French SFR Business are no more working.
The IMAP and SMTP SSL connection parameters are working on my phone but no more with emClient v10.

I cannot remove the SSL protection.

By the way all Gmail.com and Gandi.net SSL connections are working…

What can I do ?

2

Hi,

How can I remove the V10 upgrade ?
I need to be able to work with my emails…

Thanks in advance for your help

3

In short, you should uninstall EMC 10 provided you have a backup made with version 9.

  • If you have one or more backups of EMC with version 9, start by copying them to a folder away from EMC.
  • Uninstall EMC
  • Install version 9 (preferably the same as the one you had). You will find the exe on the EMC site: Release History | eM Client
  • Restore the last v.9 backup.

General advice:

  • do not jump on major upgrades, wait a few months and check what is said on the forums, unless you are sure of your backups and have time ahead of you.
  • Activate EMC’s periodic backup system.
  • Have a backup system that is independent of your applications (EMC, etc.).
  • make/check a full backup before any major upgrade.
2 Likes
4

Hi FrancisL,

Worked like a charm !
Many thanks for your help.
Have a nice day,
Stéphane

5

Avec plaisir, surtout entre francophones (je suis Belge) …

1 Like
6

Hi,

Waited now for 7 month since first try and still have the same problem : all SFR mail connections are no more working. Google and Gandi.net mails are working like a charm.

Can a Mail In Black protection be the source of the problem ?

Many thanks for your help.
Stéphane

7

Waited now for 7 month since first try and still have the same problem : all SFR mail connections are no more working. Google and Gandi.net mails are working like a charm.

What is your French SFR “IMAP and SMTP” server settings (Server address, Port & Security policy) ?

Also does your server support OAuth token logins, or do you have to manually setup the account ?

Can a Mail In Black protection be the source of the problem ?

Can you elaborate on what “Black Protection” is ?

Also if you click the drop-down arrow on the right of Refresh and click “Show Operations”. Do you see any “obvious error messages” in the Log ?. Blank out anything personal in the log.