Got connection failed with a MS outlook mail

[jusit]

I don’t understand what could be blocking the connection, since I’ve it configured like this and I still get the red triangle. In this sense, I’ve the program in both AV and firewall exceptions.

[cyberzork]

@jusit

In this sense, I’ve the program in both AV and firewall exceptions.

What AV and Firewall are you running ?

[Sands]

Different ports and settings seem to have different errors for me, but none go through. Tried Thunderbird, that one works well. I suppose I am going to have to use that for now until the eM Client issue gets fixed, unless I get used to the new mail program and never switch back. That would be a pity, as I do really like eM Client in its simplicity and looks.

[sisifuss]

I agree. And if eM Client don’t have someone with the understanding and grasp to sort this one soon, it risks damaging an otherwise good reputation.

[jusit]

Avg and the windows firewall itself

[faq]

Sadly didn’t work for me. Still struggling to get it sorted out.

[mark4h]

MS mail works with: iPhone, iPad, Outlook, Mailbird, Thunderbird, and of course Web Mail. Doesn’t work with eM Client. Gary is right; must be a Microsoft Problem. (chuckle)

Had same problem last year. An eM Client fix release was introduced. Broken again.
Suggestion: Get eM Client techs involved.

[GLee]

Same problem for me with msn.com account.

Started on July 16.

I tried all fixes mentioned above. No Joy

[cyberzork]

@jusit

Avg and the windows firewall itself.

Close eM Client and then “completely disable AVG” and try again as AVG & Avast have been known to cause problems with eM Client for alot of users.

Note:- If it then works without AVG enabled, you then need to either “disable the mail shield in AVG” or “add in the exported AVG certificate” or possibly both to allow eM Client to still work.

Also if you are running any VPNs, some have also been known to cause issues with eM Client. So disable any of those to test if u do run a VPN as @Gary advised further up the thread.

The Windows firewall doesn’t normally interfere or need to be modified to allow eM Client to work. It’s usually “only optionally installed firewalls” that sometimes have been known to cause issues with eM Client as @Gary also advised further up the thread.

What I would suggest with the Windows firewall is to try just “resetting that to defaults” just incase it’s default settings have been changed.

[jusit]

Thanks, although I already tried this without success, I also don’t have the mail shield installed and I don’t have any vpn enabled either. I don’t know what else to do. It has to be something from the client itself.

[cyberzork]

@jusit

I don’t know what else to do. It has to be something from the client itself.

If you have already tried removing and re-adding your account, and already tried uninstalling and reinstalling eM Client, and have those same MS IMAP settings as @Gary advised further up the thread, then there is either some Microsoft server connection problems atm wherever you connect to, or you have some other unknown program locally installed causing interference.

I personally cannot fault the latest versions of eM Client on Windows 10 / 11 or Mac Ventura with my own MS Outlook.com and Live.com IMAP accounts using those settings Gary advised.

[Genexsus]

Hi,

Its not possible to conecto to outlook email with EM Client. Since 16 or 17 of this months.
Please Admins, dont be mad and dont say this is from microsoft side!

There a lot of people with the same problems. And is not the first time, last year was a similar issue.

As pay user, please let the devs involved and fix this.
Thanks!

[faq]

Absolutely agree with your sentiments. I’ve tried all of the above and with no luck. Please get the developers to sort this out.

[Garga]

Hi,

This is working for me since 20 minutes ago…Taking a eye on it in case it should fail again.

[Evyatar_Lavi]

Hi
All of the sudden, my Hotmail account stopped connecting to the outlook server.
no matter what I have done, it just stop working.
unfortunately, I had to switch to Thunderbird but I really like to revert to eM.
will be very glad to get some help .

thanks in anticipation

[jusit]

In the end I’ve tested with another client and it works perfectly as others have stated. I put the automatic settings and using the same port 993 it connects to the outlook server without issues and downloads the mails in a few seconds; clearly it has to be a problem with the em client.

[BigR]

I agree with emClient, its not good to use MS as Email Provider. I only got troubles with that. There are enough companies today that do a good Email job. MS does not belong to them. I use emClient and Thunderbird.

[faq]

Is there any way to escalate this issue as it appears the technical support team has lost interest in tackling this problem?

[paularyan]

I have been a long-time user of eM Client (free licensed account) for my MSN (now Outlook) account. I agree with all who fault MS for poor performance but reserve my editorial comment for other venues. I made changes recommended by:

Microsoft disables Basic authentication for all accounts

These worked for a while then quit with red-triangle. I limped along w/eM Client by ‘saving’ e-mails and ‘importing’ them via eM Client menu option. Today, finally tried changing account options for IMAP to:

Port = 993
Security Policy = Use SSL/TLS on special port (legacy)

Connection is now working, Synchronization is functioning correctly. Try this to see if it works for you.

@Doom

Around year+ ago there was some issues with using outlook on em client,
I recall checking here and see the issue didn’t only occurred on my end and someone from the staff saying MS changed something on their end and put instructions about how to edit the mail settings in the account temporarily, which worked for me,

But while it worked great till now, in the last month I’ve kept getting really slow connecting time from eM client when it tries to load my outlook account, it even sometimes resulted in that red danger icon that saying the connection failed only for it to work when I’ve told it to refresh manually (telling it to receive/send mails in other words),

But in the last few days it got more and more often to the point it wasn’t just slow or gave me that red error icon till I refresh few times to the point it worked, But actually gotten worse to the point I’m not receiving mails now at all.
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Some useful info so far:

I’m only using one mail account at eM client.

My outlook account work just fine anywhere else.

My internet connection is working stable in general.

My AV not blocks eM client afaik by any means.

I’m currently using
imap-mail.outlook.com and smtp-mail.outlook.com with force Usage of SSL/TLS which was what solved the issue year ago and worked till very recently,
I Did tried to use Legacy SSL/TLS option there and it didn’t worked,
Lastly I’ve also tried whatever ports and Imap/Smtp addresses Outlook told to use for other clients and it also didn’t worked.

I’ve tried to open new account and used the Outlook option in the window there where it automatically set the settings for outlook and it also showed me a red error icon with connection failed warning and unlike my old settings above, it not showing any sign to connect at all even with forced or legacy SSL/TLS,
Also opening an ordinary mail account rather than an outlook focused one didn’t worked either (despite how that was what I was using with an outlook addresse to this day).

I’ve tried the diagnosis button and at first the results were random with both IMAP and SMTP not establishing a connection, or just the SMTP being connected,
but now it seem to show that always the SMTP connected successfully while the IMAP is not,
And the fix button didn’t managed to solve the issue too.

I’m out of options and need your help,
I assume the next thing I may need to do is send a log but dk where it is xD.

[Genexsus]

yes, worked for me thanks