google contacts sync issue

The same problem since a week. It drives me nuts that error windows coming up every 2 minutes when he trying to sync. EM client should do something!!!

The same problem since a week. It drives me nuts that error windows coming up every 2 minutes when he trying to sync. EM client should do something!!!

Deactivate sync for contacts

Or, you can disable the error pop-ups by going to menu/tools/settings/general/general and in the “Operations window” section, deselect “Show window when an error occurs”

Thanks for that Jay…at least this will stop the annoying popup until things are fixed.

Thanks for that Jay, uffffff these popup errors were driving my nuts. I hope they can solve the problem soon!!

I took a quick look at Mailbird and it seems to be a very nice app. Maybe its worth an even closer look :wink:

Gnome Evolution not working. Interesting thing is I just setup a GMail account on eM Client and it is working.

I was just looking at Mailspring. Very nice!!! :wink:

I was thinking about deleting my account and then setting it up again to test. My fear was that I would lose access to my contacts through eM Client if it didn’t work.

Copy the contacts to Local Folders first.

Hello everyone,

Unfortunately, this is a server issue on Google’s side so it’s not easy to find solution before Google fixes it. However, we’re working on alternative fixes to ensure you can use Google Contacts in eM Client without any errors. 

Thank you for your patience.
Russel

I completely uninstalled emClient and deleted all the temp files as well, reinstalled emClient and it’s still not working when I add my gmail account.

same problem with me. I have 2 accounts on emclient. My one will not sync however my wifes account sync’s fine very strange.

David

I have just fired up eM Client this morning (about 15 minutes prior to this post).
I have not seen any Google Contacts sync errors. And the changes I made via the Google Web Client are now showing in eM Client which would suggest that the sync process has caught up.

I have certainly taken no drastic action like, deleting all contacts or the account and re-establishing, or disabling any error reporting. 

Maybe the correction is being rolled out in phases of sorts by Google to avoid database contention over the database requests, which maybe why the correction works for some and not others at any point in time.

My contacts syncing is working well again!  Huzzah!

Just confirmed that my contacts are syncing again as well!

Now that those of us experiencing this issue appear to be back to normal, I would like to take a moment to express my disappointment with EmClient’s handling of customer support on this.  The response I received after filing a ticket yesterday appears below.  My initial reaction to this response was:

a) I had spent more time researching the forum and KB, collecting data, and writing up my ticket than EmClient spent on the effort of replying.
b) EmClient’s response advised me to sit passively while providing me with NOTHING affirmative from their side as to what they were doing or what timeline expectations I should have.

EmClient could have (should have) at least provided the following:
a) Reference to this thread and/or similar threads.  I should not have had to discover that I was not alone in this.
b) EmClient could have posted a notification on the front page of the support site indicating that they were aware of the issue and providing further explanation.
c) EmClient could have provided us with a link to their bug report to Google showing some active effort on their part to push Google to solve the issue.

Frankly, I don’t care what other 3rd party products may have been impacted.  The behavior of those products is not my concern.  I don’t care if it is Google’s API, although I can certainly understand that the root cause may exist outside of EmClient’s DIRECT control.  All I care about is whether EmClient works and I expect to see better effort from EmClient to take ownership, even if indirectly, and not simply sit passively blaming Google.  YOUR PRODUCT DIDN’T FUNCTION CORRECTLY, THEREFORE YOU OWN THE RESOLUTION.  That is the fundamental responsibility of customer support: OWN THE PROBLEM.  It does not matter (to me) who is at fault.  Show me that you’re working with Google and you are pressing them for committment.  Tell me what workarounds exist and/or are under development on your side, and give me a timeline.  Show some urgency in helping your customers out.

Your reply suggests to me that you were all sitting on your hands waiting for Google to resolve this issue because someone ELSE reported it.  You certainly never gave me any indication that you actually CARED that your product wasn’t working, nor that you were actually planning to do anything about it except sit around doing nothing.

I am EXTREMELY disappointed at EmClient’s poor demonstration of customer service in this case.

The response I received to my trouble ticket:

Hello,

thank you for contacting us and for reporting the problem. The error message is caused by a temporary server sided problem which hopefully will be resolved soon. In the meantime please ignore the error.

Best regards,

I agree with you Doug,
As a Pro subscriber to eM Client, I have found over the years that Customer Service is certainly not their strong point.
I encourage the staff at eM Client to rethink and make improvements to their support system - really focusing on customer needs. In this day and age, there is little loyalty to brands and moving to different software (in this case) is very simple to do.
eM Client is a fantastic product and I look forward to what the company does with the product and how they improve upon their support system in the coming years.