Google Contacts Sync error

stoffmann · July 31, 2024, 5:29pm

I constantly receive this error message. Unfortunately there is no real error message displayed it only says:

[Google Contacts] Die Synchronisation des Ordners’[email protected]/Contacts’ ist fehlgeschlagen mit folgendem Fehler:

which translates to:
[Google Contacts]The syncronisation of folder ‘[email protected]/Contacts’ failed due to the following error:

How can I find out what the problem is?

Regards

cyberzork · July 31, 2024, 10:09pm

Suggest then to try Repairing your Gmail Contacts and see if that fixes the contacts sync error. That should re-sync it up with your Google Contacts online.

Failing i would next suggest if you use Gmail as a normal IMAP account, to remove and re-add your Gmail account via the “Automatic email wizard” via “Menu / Accounts” and see if that fixes it.

Note:- If you do remove and re-add the account, backup first via “Menu / Backup”. You can see when the backup is complete in “Show Operations” via the dropdown on the right of refresh top left

stoffmann · August 2, 2024, 9:03am

Repair didn’t help. But I enabled the debug log for the contact sync now and found this in the log which looks like the reason.
Maybe someone with more experience than me can see the reason.

10:22:59.835|031|   
10:22:59.835|031|   Request:
10:32:59.906|010|   Method: GET, RequestUri: 'https://people.googleapis.com/v1/people/me/connections?personFields=addresses%2Cbiographies%2Cbirthdays%2CclientData%2CemailAddresses%2Cevents%2Cgenders%2CimClients%2Cinterests%2Clocales%2Cmemberships%2CmiscKeywords%2Cnames%2Cnicknames%2Coccupations%2Corganizations%2CphoneNumbers%2Crelations%2Curls%2CuserDefined%2CfileAses%2CcalendarUrls%2Cphotos%2Cmetadata&requestSyncToken=true&syncToken=MisAAO_5lwAAABII7KTrqbzThwMQ7KTrqbzThwNbv9X5QNjRL3B6eaD9e_cJOiQ2NmFiMWE0Yi0wMDAwLTI3ZmMtYWQwMi0wODllMDgyYjVmMzQ%3D', Version: 1.1, Content: <null>, Headers:
10:32:59.906|010|   {
10:32:59.906|010|     User-Agent: google-api-dotnet-client/1.66.0.0
10:32:59.906|010|     User-Agent: (gzip)
10:32:59.906|010|     x-goog-api-client: gl-dotnet/6.0.0 gdcl/1.57.0.2707
10:32:59.906|010|     Authorization: Bearer ya29.a0AcM612wJROhA_OrTGJSmiACQMYKgFskzm_P9k5qvdRmAwUTQzaWuSDsK8O8PMW7lC74oUkKl9PaKm5-o0R4vmIhTpZhf9_94MbM8LJs8xntkCxHgrz1ll47KVCNARflOXBNOZbAafwjXECjHrqwM1OOiNtitKQooCE9IeNEaCgYKASUSARASFQHGX2MiZDQH7ghPuG2QK_EElZHC_Q0174
10:32:59.906|010|   }
10:32:59.906|010|   
10:32:59.906|010|   Response:
10:33:00.174|00D|   StatusCode: 403, ReasonPhrase: 'Forbidden', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers:
10:33:00.174|00D|   {
10:33:00.174|00D|     Referrer-Policy: no-referrer
10:33:00.174|00D|     Date: Fri, 02 Aug 2024 08:33:00 GMT
10:33:00.174|00D|     Alt-Svc: h3=":443"; ma=2592000,h3-29=":443"; ma=2592000
10:33:00.174|00D|     Content-Type: text/html; charset=utf-8
10:33:00.175|00D|     Content-Length: 1603
10:33:00.175|00D|   }
10:33:00.175|00D|   <!DOCTYPE html>
<html lang=en>
  <meta charset=utf-8>
  <meta name=viewport content="initial-scale=1, minimum-scale=1, width=device-width">
  <title>Error 403 (Forbidden)!!1</title>
  <style>
    *{margin:0;padding:0}html,code{font:15px/22px arial,sans-serif}html{background:#fff;color:#222;padding:15px}body{margin:7% auto 0;max-width:390px;min-height:180px;padding:30px 0 15px}* > body{background:url(//www.google.com/images/errors/robot.png) 100% 5px no-repeat;padding-right:205px}p{margin:11px 0 22px;overflow:hidden}ins{color:#777;text-decoration:none}a img{border:0}@media screen and (max-width:772px){body{background:none;margin-top:0;max-width:none;padding-right:0}}#logo{background:url(//www.google.com/images/branding/googlelogo/1x/googlelogo_color_150x54dp.png) no-repeat;margin-left:-5px}@media only screen and (min-resolution:192dpi){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat 0% 0%/100% 100%;-moz-border-image:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) 0}}@media only screen and (-webkit-min-device-pixel-ratio:2){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat;-webkit-background-size:100% 100%}}#logo{display:inline-block;height:54px;width:150px}
  </style>
  <a href=//www.google.com/><span id=logo aria-label=Google></span></a>
  <p><b>403.</b> <ins>That’s an error.</ins>
  <p>Your client does not have permission to get URL <code>/v1/people/me/connections</code> from this server.  <ins>That’s all we know.</ins>

10:33:00.175|00D|   
10:33:00.175|00D|   Exception: MailClient.Storage.Application.OperationException: Die Synchronisation des Ordners'[email protected]/Contacts' ist fehlgeschlagen mit folgendem Fehler: 
10:33:00.180|010|    ---> The service people has thrown an exception.
10:33:00.180|010|   HttpStatusCode is Forbidden.
10:33:00.180|010|   No JSON error details were specified.
10:33:00.180|010|   Raw error details are: <!DOCTYPE html>
<html lang=en>
  <meta charset=utf-8>
  <meta name=viewport content="initial-scale=1, minimum-scale=1, width=device-width">
  <title>Error 403 (Forbidden)!!1</title>
  <style>
    *{margin:0;padding:0}html,code{font:15px/22px arial,sans-serif}html{background:#fff;color:#222;padding:15px}body{margin:7% auto 0;max-width:390px;min-height:180px;padding:30px 0 15px}* > body{background:url(//www.google.com/images/errors/robot.png) 100% 5px no-repeat;padding-right:205px}p{margin:11px 0 22px;overflow:hidden}ins{color:#777;text-decoration:none}a img{border:0}@media screen and (max-width:772px){body{background:none;margin-top:0;max-width:none;padding-right:0}}#logo{background:url(//www.google.com/images/branding/googlelogo/1x/googlelogo_color_150x54dp.png) no-repeat;margin-left:-5px}@media only screen and (min-resolution:192dpi){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat 0% 0%/100% 100%;-moz-border-image:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) 0}}@media only screen and (-webkit-min-device-pixel-ratio:2){#logo{background:url(//www.google.com/images/branding/googlelogo/2x/googlelogo_color_150x54dp.png) no-repeat;-webkit-background-size:100% 100%}}#logo{display:inline-block;height:54px;width:150px}
  </style>
  <a href=//www.google.com/><span id=logo aria-label=Google></span></a>
  <p><b>403.</b> <ins>That’s an error.</ins>
  <p>Your client does not have permission to get URL <code>/v1/people/me/connections</code> from this server.  <ins>That’s all we know.</ins>

10:33:00.180|010|   Google.GoogleApiException: The service people has thrown an exception. HttpStatusCode is Forbidden. No error message was specified.
10:33:00.180|010|    ---> Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
10:33:00.180|010|      at Newtonsoft.Json.JsonTextReader.ParseValue()
10:33:00.180|010|      at Newtonsoft.Json.JsonTextReader.Read()
10:33:00.180|010|      at Newtonsoft.Json.JsonReader.ReadForType(JsonContract contract, Boolean hasConverter)
10:33:00.180|010|      at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize(JsonReader reader, Type objectType, Boolean checkAdditionalContent)
10:33:00.180|010|      at Newtonsoft.Json.JsonSerializer.DeserializeInternal(JsonReader reader, Type objectType)
10:33:00.180|010|      at Google.Apis.Json.NewtonsoftJsonSerializer.Deserialize(String input, Type type)
10:33:00.180|010|      at Google.Apis.Json.NewtonsoftJsonSerializer.Deserialize[T](String input)
10:33:00.180|010|      at Google.Apis.Responses.HttpResponseMessageExtensions.DeserializeErrorAsync(HttpResponseMessage response, String name, ISerializer serializer)
10:33:00.180|010|      --- End of inner exception stack trace ---
10:33:00.180|010|      at Google.Apis.Responses.HttpResponseMessageExtensions.DeserializeErrorAsync(HttpResponseMessage response, String name, ISerializer serializer)
10:33:00.181|010|      at Google.Apis.Requests.ClientServiceRequest`1.ParseResponse(HttpResponseMessage response)
10:33:00.181|010|      at Google.Apis.Requests.ClientServiceRequest`1.ExecuteAsync(CancellationToken cancellationToken)
10:33:00.181|010|      at MailClient.Protocols.Gdata.FetchHelper.FetchWithCancellationAsync[T](ClientServiceRequest`1 request, CancellationToken cancellationToken)
10:33:00.181|010|      at MailClient.Protocols.Gdata.ContactItemSynchronizer.FetchPages(ListRequest listRequest, IItemSynchronizeContext`1 synchronizeContext, CancellationToken cancellationToken)+MoveNext()
10:33:00.181|010|      at MailClient.Protocols.Common.ItemSynchronizeContext`2.Synchronize[T,TUid,TVid](SynchronizationType synchronizationType, IEnumerable`1 items, Func`2 getUniqueId, Func`2 getVersionId, Func`3 hasChanged, Func`2 isDeleted, Func`2 convertItems, Action`2 updateItem)
10:33:00.181|010|      at MailClient.Protocols.Gdata.ContactItemSynchronizer.Synchronize(IItemSynchronizeContext`1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
10:33:00.181|010|      at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass40_2.<EnqueueSynchronize>b__6(WorkerStatus status, CancellationToken ct)
10:33:00.181|010|      at MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
10:33:00.181|010|      --- End of inner exception stack trace ---
10:33:00.181|010|      at MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
10:33:00.181|010|      at MailClient.Commands.Command.Process(WorkerStatus status)
10:33:00.181|031|   AccountBase.ChangeOnlineState : State changed to OFFLINE due BrokenConnection

cyberzork · August 2, 2024, 9:39am

Repair didn’t help.

As I advised, if the repair didn’t work then if you use Gmail as a normal IMAP account, just remove and re-add your Gmail account via the “Automatic email wizard” via “Menu / Accounts” which then normally does then fix it.

I’ve seen that error before, with some other users in the past in the eM Client threads, where the repair contacts didn’t work, so then removing and readding the Google Gmail accounts then fixed it.

Note: When you readd your Google Gmail account again, the only thing you will find is that your email messages will be slower to reread till fully cached again.

Lastly apart from that, if still the same error after removing and readding your Google / Gmail account, update “what version of eM Client you are using” and “what OS &:version you have”.

stoffmann · August 13, 2024, 10:03am

I tried removing and re-adding my google account. It fixed the issue for some days, but now it’s back.I’m using version 9.2.2258 (7080479) of em client.

Regards

Stefan