Google Access Problem

Mobile apps
1

Version 2010.0.2643 (0597641)
iPhone 14, iOS 17.5.1 (21F90)

App loses access to Google account and has to be linked again and again…

2

App loses access to Google account and has to be linked again and again…

When you say linked again and again, can you elaborate on that. Can you elaborate on that.

3

Google lists and administrates all apps having access to its features in terms of contacts, calendar and mail.

The iOS em client got such full access granted upon first installation.

Now, within the past 6 days it happens when opening the em client, a security message appears again requiring google access confirmation granted.

4

The iOS em client got such full access granted upon first installation.

Ok that looks correct for a Google account.

Now, within the past 6 days it happens when opening the em client, a security message appears again requiring google access confirmation granted.

Ok sounds like something has either gone wrong with the local account in the eM Client app, or there is a problem with the eM Client OAuth token in the Google account or eM Client app end.

So I would first try removing and readding your Google Gmail account in the eM Client iOS app via either the QR Export from eM Client for desktop or manually adding your account via “Menu / Settings / Accounts” in the eM Client app.

Now if removing and readding your Google Gmail account in the iOS app makes no difference, then I would remove the account again and go online to your Google account connections and remove all eM Client OAuth tokens.

Then readd your Google account again in the eM Client iOS mobile app and see if that fixes it.

Lastly If that still doesnt fix it, remove the account and clear the eM Client app cache and data via the OS / App settings. Then uninstall the eM Client mobile app and reinstall it via the iOS app store again. Then re-set it up again via either the QR code export option via the desktop or manually via the automatic account wizard.

5

Great. Thank you.
Soon I face this problem again, I will go thru all steps you‘ve suggested. So far the app works smoothly :grinning: