Gmail sync intermittently stops latest V11 Beta

Mail
1

I am trying out the latest eM Client beta, but I have noticed in the last couple of weeks that my Gmail account intermittently stops updating. It seems the sync just stops.

It has always happened when eM Client has been open on my desktop for some time. When I come back to it, it is no longer syncing. If I quit and restart eM Client, it starts syncing again immediately.

This has happened several times over the last week or two. It happened twice yesterday and again this morning. I see no errors in the logs.

Using eM Client 11.0.865 (11ef2df) on Windows.

2

How long is it open before it stops ?

Also when it stops synching, click the dropdown on the right of Refresh and click Show Operations. Then click the “Log” tab and see if you see any errors when this happens.

If you do see errors, paste them in this thread and blank out anything personal in the log errors.

3

As a rough estimate, I would have to say several hours at least. Sometimes seems okay for days.

I checked under Show Operations the last time it happened, but I could not find any errors. The Log tab also did not show any recent errors, though it is possible an old error was logged.

The next time it happens, I will try to look for any log messages shortly after the most recently synced email.

4

It just happened again.

Under Show Operations, the Operations tab shows (and seems to be stuck there):

Synchronizing folder: '/All Mail'

There is nothing under the Errors tab.

The Log tab has the below contents (my email address redacted). I noticed the following log entry at 6:53pm. This was the last log entry when it tried to retrieve email.

6:53:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'

I can confirm that eM Client downloaded an email at 6:36pm, but it did not download an email that I received at 6:57pm or any emails after that.

12:13:38 PM ******@gmail.com Google Contacts Synchronizing folder list
12:13:38 PM ******@gmail.com Google Calendar Synchronizing folder list
12:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
12:13:39 PM ******@gmail.com Google Settings Synchronizing tags
12:13:39 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
12:13:39 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
12:13:40 PM ******@gmail.com Google Contacts Synchronizing folder list
12:13:48 PM ******@gmail.com IMAP Synchronizing folder list
12:13:49 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:17:28 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
12:17:33 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
12:22:32 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:23:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
12:23:38 PM ******@gmail.com Google Settings Synchronizing tags
12:23:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:23:41 PM ******@gmail.com IMAP Synchronizing folder list
12:23:42 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
12:23:44 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
12:30:46 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:30:46 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
12:30:46 PM ******@gmail.com Google Settings Synchronizing tags
12:30:46 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
12:30:46 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
12:30:50 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
12:30:51 PM ******@gmail.com IMAP Synchronizing folder list
12:30:53 PM ******@gmail.com IMAP Moving item(s) from folder '/All Mail' to folder '/Trash'
12:30:54 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
12:30:57 PM ******@gmail.com IMAP Synchronizing folder list
12:30:57 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
12:30:59 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
12:31:57 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
12:32:00 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
12:32:07 PM ******@gmail.com SMTP Connecting: To ******@gmail.com
12:32:09 PM ******@gmail.com SMTP Connected: To ******@gmail.com
12:32:09 PM ******@gmail.com SMTP Sending messages
12:32:12 PM ******@gmail.com SMTP Disconnected: From ******@gmail.com
12:32:12 PM ******@gmail.com SMTP Disconnected: Done
12:32:37 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
12:33:38 PM ******@gmail.com Google Settings Synchronizing tags
12:33:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:33:40 PM ******@gmail.com IMAP Synchronizing folder list
12:33:41 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
12:33:42 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
12:34:14 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
12:35:16 PM ******@gmail.com [IMAP] MailClient.Accounts.ConnectionException: Server did not respond in 00:01:00
            ---> MailClient.Imap.Base.ByeException: Server did not respond in 00:01:00
            ---> System.TimeoutException: Server did not respond in 00:01:00
              at MailClient.Imap.Base.Extensions.CopyToAsyncWithTimer(Stream source, PipeWriter writer, TimeoutTimer timer, IProgress`1 bytesRead, Action`1 loggingCallback, CancellationToken cancellationToken)
              at MailClient.Imap.Base.TransportPipe.StartReading(Stream stream, CancellationToken token)
              at System.IO.Pipelines.Pipe.GetReadAsyncResult()
              at MailClient.Imap.Base.Extensions.<ReadLineAsync>g__SlowAsyncPath|30_1(PipeReader reader, CancellationToken cancellationToken)
              at MailClient.Imap.Base.Connection.ReceiveAsync()
              --- End of inner exception stack trace ---
              at MailClient.Imap.Base.Connection.RunIdleCommandAsync()
              at MailClient.Imap.Base.Connection.<>c__DisplayClass105_0.<<TerminateIdleAsync>g__DoAsync|0>d.MoveNext()
           --- End of stack trace from previous location ---
              at MailClient.Imap.Base.Connection.RunCommandAsync(Command command, Func`3 notificationCallback)
              at MailClient.Protocols.Imap.ConnectionExtensions.RunSelectCommandAsync(Connection connection, String selectPath, FolderInfo folderInfo, Boolean condstore, Boolean annotate, QResyncSelectParameter qresync)
              at MailClient.Protocols.Imap.ConnectionPoolEntry.SelectFolderAsync(Folder folder)
              --- End of inner exception stack trace ---
              at MailClient.Protocols.Imap.ConnectionPoolEntry.SelectFolderAsync(Folder folder)
              at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)
              at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account, Folder folder, Boolean noSelect)
              at MailClient.Protocols.Imap.ImapMailSynchronizer.StoreDiffAsync(IItemUploadContext`1 uploadContext, FolderInfo info, List`1 items, List`1 uploadItems, IStoreDiff diff, CancellationToken cancellationToken)
              at MailClient.Protocols.Imap.ImapMailSynchronizer.UploadAsync(IItemUploadContext`1 uploadContext, Folder folder, IEnumerable`1 items, CancellationToken cancellationToken)
              at MailClient.Protocols.Imap.ImapMailSynchronizer.Upload(IItemUploadContext`1 uploadContext, Folder folder, IEnumerable`1 items, CancellationToken cancellationToken)
              at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass32_0.<EnqueueUpload>b__0(WorkerStatus status, CancellationToken cancellationToken)
              at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
              at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
              at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
              at MailClient.Commands.Command.Process(WorkerStatus status)
             AccountId = 20c15eb5-6d9b-400a-b4e6-c9dc16279f82
             AccountName = ******@gmail.com
             IMAP_SERVER_TYPE = Gmail
             RunInPlace = False
             GUIStatus_Exception_Reported = True
             ByeException
               COMMAND = SELECT [Gmail]/All Mail (CONDSTORE)
12:36:41 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
12:36:47 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:40:44 PM ******@gmail.com IMAP Moving item(s) from folder '/All Mail' to folder '/Trash'
12:40:46 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
12:42:13 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
12:43:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
12:43:38 PM ******@gmail.com Google Settings Synchronizing tags
12:43:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:43:40 PM ******@gmail.com IMAP Synchronizing folder list
12:43:41 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
12:43:44 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
12:44:44 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:44:50 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:45:27 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:46:05 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:47:10 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:52:47 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:53:38 PM ******@gmail.com Google Settings Synchronizing tags
12:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
12:53:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
12:53:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
12:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
12:53:40 PM ******@gmail.com IMAP Synchronizing folder list
12:53:41 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
12:53:42 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
1:03:38 PM ******@gmail.com Google Settings Synchronizing tags
1:03:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
1:03:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
1:04:48 PM ******@gmail.com [IMAP] MailClient.Accounts.ConnectionException: Connection was closed
            ---> MailClient.Imap.Base.ByeException: Connection was closed
            ---> System.Threading.Tasks.TaskCanceledException: A task was canceled.
              at MailClient.Imap.Base.Connection.RunCommandAsync(Command command, Func`3 notificationCallback)
              --- End of inner exception stack trace ---
              at MailClient.Imap.Base.Connection.RunCommandAsync(Command command, Func`3 notificationCallback)
              at MailClient.Protocols.Imap.ConnectionExtensions.RunSelectCommandAsync(Connection connection, String selectPath, FolderInfo folderInfo, Boolean condstore, Boolean annotate, QResyncSelectParameter qresync)
              at MailClient.Protocols.Imap.ConnectionPoolEntry.SelectFolderAsync(Folder folder)
              --- End of inner exception stack trace ---
              at MailClient.Protocols.Imap.ConnectionPoolEntry.SelectFolderAsync(Folder folder)
              at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)
              at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account, Folder folder, Boolean noSelect)
              at MailClient.Protocols.Imap.ImapMailSynchronizer.<>c__DisplayClass27_0.<<SynchronizeMessagesAsync>g__CreateConnectionContextAsync|0>d.MoveNext()
           --- End of stack trace from previous location ---
              at MailClient.Protocols.Imap.ImapMailSynchronizer.SynchronizeMessagesAsync(IItemSynchronizeContext`1 synchronizeContext, Folder folder, Boolean fast, CancellationToken cancellationToken)
              at MailClient.Protocols.Imap.ImapMailSynchronizer.Synchronize(IItemSynchronizeContext`1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
              at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass38_2.<EnqueueSynchronize>b__6(WorkerStatus status, CancellationToken ct)
              at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
              at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
              at MailClient.Commands.Command.Process(WorkerStatus status)
           --- End of stack trace from previous location ---
              at MailClient.Protocols.Imap.ImapAccount.<>c__DisplayClass150_0.<<SynchronizeNormalAsync>g__SyncPrimaryFolderAsync|1>d.MoveNext()
           --- End of stack trace from previous location ---
              at MailClient.Protocols.Imap.ImapAccount.SynchronizeNormalAsync(Boolean forced)
              at MailClient.Protocols.Imap.ImapAccount.SynchronizeIntAsync(Boolean forced)
              at MailClient.Protocols.Common.SynchronizableMailAccount.<>c__DisplayClass30_0.<<SynchronizeAsync>b__0>d.MoveNext()
             AccountId = 20c15eb5-6d9b-400a-b4e6-c9dc16279f82
             AccountName = ******@gmail.com
             IMAP_SERVER_TYPE = Gmail
             RunInPlace = False
             GUIStatus_Exception_Reported = True
             ByeException
               COMMAND = SELECT [Gmail]/All Mail (CONDSTORE)1:13:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
1:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
1:13:38 PM ******@gmail.com Google Settings Synchronizing tags
1:13:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
1:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
1:15:24 PM ******@gmail.com IMAP Synchronizing folder list
1:15:25 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
1:15:28 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
1:17:29 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
1:18:49 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
1:18:58 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
1:19:07 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
1:19:21 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
1:19:52 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
1:19:57 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
1:20:48 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
1:20:50 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
1:20:57 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
1:21:02 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
1:22:01 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
1:22:35 PM ******@gmail.com IMAP Uploading item(s) to folder '/All Mail'
1:22:45 PM ******@gmail.com SMTP Connecting: To ******@gmail.com
1:22:47 PM ******@gmail.com SMTP Connected: To ******@gmail.com
1:22:47 PM ******@gmail.com SMTP Sending messages
1:22:50 PM ******@gmail.com SMTP Disconnected: From ******@gmail.com
1:22:50 PM ******@gmail.com SMTP Disconnected: Done
1:23:16 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
1:23:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
1:23:38 PM ******@gmail.com Google Settings Synchronizing tags
1:23:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
1:23:42 PM ******@gmail.com IMAP Synchronizing folder list
1:23:43 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
1:23:44 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
1:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
1:33:38 PM ******@gmail.com Google Settings Synchronizing tags
1:33:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
1:33:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
1:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
1:33:39 PM ******@gmail.com IMAP Synchronizing folder list
1:33:40 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
1:33:41 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
1:43:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
1:43:38 PM ******@gmail.com Google Settings Synchronizing tags
1:43:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
1:44:04 PM ******@gmail.com IMAP Synchronizing folder list
1:44:05 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
1:44:06 PM ******@gmail.com IMAP Synchronizing folder '/Trash'

[deleted uneventful logs]

4:13:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
4:13:38 PM ******@gmail.com Google Settings Synchronizing tags
4:13:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
4:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
4:13:44 PM ******@gmail.com IMAP Synchronizing folder list
4:13:45 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
4:13:46 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
4:23:26 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:23:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
4:23:38 PM ******@gmail.com Google Settings Synchronizing tags
4:23:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:23:43 PM ******@gmail.com IMAP Synchronizing folder list
4:23:43 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
4:23:47 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
4:25:54 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:30:27 PM ******@gmail.com Google Calendar Uploading item(s) to folder '/Calendar'
4:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
4:33:38 PM ******@gmail.com Google Settings Synchronizing tags
4:33:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
4:33:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
4:33:40 PM ******@gmail.com IMAP Synchronizing folder list
4:33:41 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
4:33:42 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
4:36:41 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:38:53 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:41:10 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:43:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
4:43:38 PM ******@gmail.com Google Settings Synchronizing tags
4:43:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:43:42 PM ******@gmail.com IMAP Synchronizing folder list
4:43:43 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
4:43:44 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
4:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
4:53:38 PM ******@gmail.com Google Settings Synchronizing tags
4:53:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
4:53:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
4:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
4:53:39 PM ******@gmail.com IMAP Synchronizing folder list
4:53:40 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
4:53:41 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
4:56:11 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:03:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
5:03:38 PM ******@gmail.com Google Settings Synchronizing tags
5:03:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:03:41 PM ******@gmail.com IMAP Synchronizing folder list
5:03:42 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
5:03:43 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
5:05:02 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:08:25 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:13:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:13:38 PM ******@gmail.com Google Settings Synchronizing tags
5:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
5:13:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
5:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
5:13:41 PM ******@gmail.com IMAP Synchronizing folder list
5:13:42 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
5:13:43 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
5:19:11 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:23:38 PM ******@gmail.com Google Settings Synchronizing tags
5:23:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
5:23:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:23:41 PM ******@gmail.com IMAP Synchronizing folder list
5:23:42 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
5:23:44 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
5:32:03 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
5:33:38 PM ******@gmail.com Google Settings Synchronizing tags
5:33:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
5:33:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
5:33:43 PM ******@gmail.com IMAP Synchronizing folder list
5:33:43 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
5:33:44 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
5:43:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
5:43:38 PM ******@gmail.com Google Settings Synchronizing tags
5:43:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:43:40 PM ******@gmail.com IMAP Synchronizing folder list
5:43:41 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
5:43:42 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
5:53:38 PM ******@gmail.com Google Settings Synchronizing tags
5:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
5:53:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
5:53:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
5:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
5:53:39 PM ******@gmail.com IMAP Synchronizing folder list
5:53:40 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
5:53:41 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
6:03:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
6:03:38 PM ******@gmail.com Google Settings Synchronizing tags
6:03:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:03:39 PM ******@gmail.com IMAP Synchronizing folder list
6:03:40 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
6:03:41 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
6:13:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
6:13:38 PM ******@gmail.com Google Settings Synchronizing tags
6:13:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
6:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
6:13:48 PM ******@gmail.com IMAP Synchronizing folder list
6:13:49 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
6:13:51 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
6:18:36 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:21:46 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:23:38 PM ******@gmail.com Google Settings Synchronizing tags
6:23:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
6:23:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:23:40 PM ******@gmail.com IMAP Synchronizing folder list
6:23:41 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
6:23:42 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
6:28:41 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
6:33:38 PM ******@gmail.com Google Settings Synchronizing tags
6:33:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
6:33:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
6:33:40 PM ******@gmail.com Google Calendar Uploading item(s) to folder '/Calendar'
6:33:41 PM ******@gmail.com IMAP Synchronizing folder list
6:33:42 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
6:33:43 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
6:36:42 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:43:38 PM ******@gmail.com Google Settings Synchronizing tags
6:43:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
6:43:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:43:40 PM ******@gmail.com IMAP Synchronizing folder list
6:43:41 PM ******@gmail.com IMAP Synchronizing folder '/Junk Email'
6:43:42 PM ******@gmail.com IMAP Synchronizing folder '/Trash'
6:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
6:53:38 PM ******@gmail.com Google Settings Synchronizing tags
6:53:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
6:53:38 PM ******@gmail.com IMAP Synchronizing folder '/All Mail'
6:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
7:03:38 PM ******@gmail.com Google Settings Synchronizing tags
7:03:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
7:13:38 PM ******@gmail.com Google Settings Synchronizing tags
7:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
7:13:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
7:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
7:23:38 PM ******@gmail.com Google Settings Synchronizing tags
7:23:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
7:33:38 PM ******@gmail.com Google Settings Synchronizing tags
7:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
7:33:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
7:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
7:43:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
7:43:38 PM ******@gmail.com Google Settings Synchronizing tags
7:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
7:53:38 PM ******@gmail.com Google Settings Synchronizing tags
7:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
7:53:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
7:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
8:03:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
8:03:38 PM ******@gmail.com Google Settings Synchronizing tags
8:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
8:13:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
8:13:38 PM ******@gmail.com Google Settings Synchronizing tags
8:13:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
8:23:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
8:23:38 PM ******@gmail.com Google Settings Synchronizing tags
8:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
8:33:38 PM ******@gmail.com Google Settings Synchronizing tags
8:33:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
8:33:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
8:43:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
8:43:38 PM ******@gmail.com Google Settings Synchronizing tags
8:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/Other Contacts'
8:53:38 PM ******@gmail.com Google Settings Synchronizing tags
8:53:38 PM ******@gmail.com Google Calendar Synchronizing folder '/Calendar'
8:53:38 PM ******@gmail.com Google Contacts Synchronizing folder '/All Contacts'
5

Imap.Base.ByeException: Server did not respond in 00:01:00

System.TimeoutException: Server did not respond in 00:01:00

Ok so your log shows you are getting time out delays from the client trying to reach the Gmail server “in under a minute” so eventually stops. When that happens then the only way to fetch again is to close the client and reopen the client.

Things like that can sometimes happen if your eg: physical connection is not constant enough and starts getting delays / lag so can timeout trying to reach the mail server like sometimes happens with eg: satellite or other non underground connections. So check your physical connection hasn’t lost its normal speed when you stop receiving mail again.

Other reasons for timing out can be eg: resident programs sometimes interfering causing delays & taking too long to fetch the mail like eg: Firewall / Security / Antivirus programs or VPNs etc. So if you are running any optionally installed programs like that “other than whatever comes default with your OS”, try completely disabling those to test.

6

Those errors were logged at 12:35 pm. and 1:04 pm. There were no issues with downloading emails until much later, after 6:30 pm.

This issue only started happening recently with the beta release of eM Client. I have never had this issue with eM Client <= 10b, after using it for many years.

This also does not explain why it seems to get stuck on synchronising the All Mail folder. Just to reiterate, under the Operations tab it shows the following and it never seems to complete. It is like it is stuck synchronizing the one folder.

Synchronizing folder: '/All Mail'

My internet connection is also stable, and it is a fibre internet connection (1ms ping on a speed test). This would not explain the frequent occurrence of this issue.

$ ping imap.gmail.com
PING imap.gmail.com (192.178.226.108) 56(84) bytes of data.
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=1 ttl=105 time=123 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=2 ttl=105 time=121 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=3 ttl=105 time=122 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=4 ttl=105 time=122 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=5 ttl=105 time=121 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=6 ttl=105 time=121 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=7 ttl=105 time=119 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=8 ttl=105 time=120 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=9 ttl=105 time=119 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=10 ttl=105 time=119 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=11 ttl=105 time=121 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=12 ttl=105 time=122 ms
64 bytes from lcnrts-in-f108.1e100.net (192.178.226.108): icmp_seq=13 ttl=105 time=121 ms
7

Ok if it’s only happening with V11 Beta then email the Beta team @ [email protected] and link this thread so they can see your log etc.

This also does not explain why it seems to get stuck on synchronising the All Mail folder. Just to reiterate, under the Operations tab it shows the following and it never seems to complete. It is like it is stuck synchronizing the one folder.

It’s normal to say synchronizing All Mail and can take a while to complete as it’s checks all your Gmail labels etc which can take a while depending on the size of your online mailbox.

All I can suggest is then apart from contacting the Beta team try clear your local Gmail message cache via “right clicking on All Mail” and click “Properties” and click the “Repair” tab and click Repair. That will start your mail as new from the server so if you have a local cache issue that will normally fix it. So emails will take longer to reread till fully cached locally again if you do the repair.

Or alternatively try remove & readd your Gmail account which will also clear the local cache.

8

A couple of hours ago, it got stuck again. This time, the logs said it was deleting emails from All Mail.

I have repaired the folder and will see if it happens again.

9

Hi @zedman,

To help us investigate this further, could you please collect a fresh set of logs by following these steps:

  • Go to Menu → Settings → Advanced → Logging
  • Click Clear logs to remove any previous logs
  • Check the box next to IMAP under the affected account
  • Click Save & Close and restart eM Client
  • Wait until the issue occurs again
  • Once the issue has occurred, go to Menu → Help → Open log directory and send us the logs

Please also let us know the time when the error occurred

You can send the logs directly to [email protected]

Thank you!

10

@JulieWren

I have managed to capture the issue with IMAP logging enabled. I have emailed you the logs.

FYI I followed the instructions above to repair the All Mail folder, but the issue still happened after this.