Gmail issues Contact List Error

Frequently Asked Questions
1

Windows 11 23H2
eMClient Ver (Free) 10.1.4588

Gmail issuing contact list errors. I recently added or adjusted a name on the eMClient end but that now escapes me as to which one. The error reads…

[Google Contacts] Uploading item(s) to folder ‘RBG Main Acct/Other Contacts’ failed due to the following error: Parameter validation failed for “resourceName” : The value did not match the regular expression ^people/[^/]+$

Can someone describe the fix? It is not impacting operation but it is annoying.

FWIW, I have been experiencing other issues with Gmail on other accounts of late including delayed download of message bodies but I do not know if this is in the eMClient or on the Gmail side.

2

Hey @Roslindale the main issue is with one of your google contacts being corrupted
try the following

  1. Identify the Problematic Contact
  • Log in to Gmail via your web browser.
  • Open Google Contacts.
  • Navigate to the Other Contacts section.
  • Look for recently added/edited contacts that might have invalid or incomplete information (e.g., blank names, improperly formatted data).
  • If you suspect a problematic contact, edit or delete it directly in Google Contacts.

2. Force a Re-Sync in eM Client

  • Open eM Client.
  • Go to Menu > Accounts > [Your Gmail Account] > Contacts.
  • Uncheck the Enable Service box for contacts temporarily and save.
  • Re-enable the service after a few moments to force a fresh sync.

3. Rebuild Contact Cache

  • Go to Menu > Tools > Operations > Log in eM Client.
  • Check the sync logs to see if any specific contacts are failing.
  • If logs are unclear, delete the local contact database:
    • Navigate to eM Client’s local data directory (e.g., C:\Users\[YourUser]\AppData\Roaming\eM Client\).
    • Find and delete the relevant Contacts database folder (back it up first).
    • Restart eM Client to rebuild the database from Google’s servers