Gmail does not set up correctly

Albert_D_Rogers · March 31, 2014, 7:51pm

Cannot get gmail to sync with eM Client. It did at first, not it does not. I cannot re-create the error. No email, contact, folders – all empty

Paul_Technical_Suppo · April 1, 2014, 12:39pm

Hi,
what version of eM Client are you using? Does it sync when you click on Send and Receive maybe?
Can you make a screenshot of your IMAP settings from the Tools > Accounts window?

Thank you,
Paul.

Albert_D_Rogers · April 4, 2014, 3:00am

did you get the screenshoot

Paul_Technical_Suppo · April 4, 2014, 9:24am

Hi, no I didn’t where did you send it?
Can you please attach it to your next reply here on the forum topic?

Thank you,
Paul.

Albert_D_Rogers · April 4, 2014, 2:42pm

Paul_Technical_Suppo · April 4, 2014, 2:44pm

Hi, thank can you please make a screenshot of your IMAP settings as well?
Thank you,
Paul.

Albert_D_Rogers · April 4, 2014, 5:33pm

Paul_Technical_Suppo · April 14, 2014, 1:25pm

Hi, sorry for the late. By any chance do you use two step verification on your gmail account? That might be causing the issue with the account.
Also you could try going into Diagnostics and try to diagnose the account if there’s any errors popping up.

Thank you,
Paul.