What’s going on with Gmail calls this time?
Nothing has been changed and suddenly for a few days you can’t send or receive mail from Gmail?
You will have to display explicit error messages produced by eMC that gives us a starting point to help you (Screenshots and any errors you will find in eMC, MENU > OPERATIONS > LOG) + eMC version + operating system… the more info the better
Hi.
Of course - this is log from my eM Client
eM Client 9.2.1735+3d90379a93 (Windows)
19:44:45.237|01C| Account’s UID is 3a0b1b22-c947-4f39-bbf8-c8354d1eee5d
19:44:45.237|01C| AccountBase.ChangeOnlineState : State changed to ONLINE due User
19:44:45.282|01C| Folder /Wszystkie wiadomości [All] is now watched
19:44:45.340|01C| >>> FolderActivated(folder: /Wszystkie wiadomości [All]):
19:44:45.341|01C| >>> ListFoldersAsync(): Start
19:44:45.414|01C| >>> Starting account synchronization
19:44:47.347|01C| 01: Connecting to imap.gmail.com:995…
19:44:57.559|01C| 01: — RECEIVE: CONNECTION LOST
19:44:57.571|01C| 01: — RECEIVE: CLOSED
19:44:57.617|01C| >>> ConnectionPoolEntry.CloseAsync(): Failed to connect: MailClient.Accounts.ConnectionException: Nie można nawiązać połączenia z serwerem.
19:44:57.617|01C| —> System.IO.IOException: Połączenie zostało zamknięte
19:44:57.617|01C| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken) 19:44:57.617|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 19:44:57.617|01C| --- End of inner exception stack trace --- 19:44:57.617|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 19:44:57.617|01C| 01: Connection 1 was closed, deliberate = False 19:44:57.620|01C| >>> COMMAND CONNECTION EXCEPTION (retry: True): MailClient.Accounts.ConnectionException: Nie można nawiązać połączenia z serwerem. 19:44:57.620|01C| ---> System.IO.IOException: Połączenie zostało zamknięte 19:44:57.620|01C| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken)
19:44:57.620|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
19:44:57.620|01C| — End of inner exception stack trace —
19:44:57.620|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
19:44:57.620|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
19:44:57.620|01C| at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)
19:44:57.620|01C| at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account)
19:44:57.620|01C| at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
19:44:57.620|01C| at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
19:44:57.620|01C| at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass16_0.b__0(WorkerStatus status, CancellationToken cancellationToken)
19:44:57.620|01C| at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
19:44:57.621|01C| at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
19:44:57.621|01C| at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
19:44:57.621|01C| >>> ListFoldersAsync(): Start
19:44:57.621|01C| 02: Connecting to imap.gmail.com:995…
19:45:07.757|01C| 02: — RECEIVE: CONNECTION LOST
19:45:07.758|01C| 02: — RECEIVE: CLOSED
19:45:07.761|01C| >>> ConnectionPoolEntry.CloseAsync(): Failed to connect: MailClient.Accounts.ConnectionException: Nie można nawiązać połączenia z serwerem.
19:45:07.761|01C| —> System.IO.IOException: Połączenie zostało zamknięte
19:45:07.761|01C| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken) 19:45:07.762|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 19:45:07.762|01C| --- End of inner exception stack trace --- 19:45:07.764|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 19:45:07.764|01C| 02: Connection 2 was closed, deliberate = False 19:45:07.770|01C| >>> COMMAND CONNECTION EXCEPTION: MailClient.Accounts.ConnectionException: Nie można nawiązać połączenia z serwerem. 19:45:07.770|01C| ---> System.IO.IOException: Połączenie zostało zamknięte 19:45:07.771|01C| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken)
19:45:07.771|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
19:45:07.772|01C| — End of inner exception stack trace —
19:45:07.772|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
19:45:07.773|01C| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
19:45:07.773|01C| at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)
19:45:07.774|01C| at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account)
19:45:07.774|01C| at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
19:45:07.774|01C| at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
19:45:07.775|01C| at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass16_0.b__0(WorkerStatus status, CancellationToken cancellationToken)
19:45:07.775|01C| at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
19:45:07.775|01C| at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
19:45:07.775|01C| at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
19:45:08.140|01C| >>> Account synchronization finished
19:45:08.141|01C| AccountBase.ChangeOnlineState : State changed to OFFLINE due BrokenConnection
19:45:08.143|01C| >>> FolderDeactivated(folder: /Wszystkie wiadomości [All]):
imap.gmail.com:995…
19:44:57.559|01C| 01: — RECEIVE: CONNECTION LOST
19:44:57.571|01C| 01: — RECEIVE: CLOSED
19:44:57.617|01C| >>> ConnectionPoolEntry.CloseAsync(): Failed to connect
From the error in your log, you are trying the connect to Gmail with an IMAP account but using a secure POP port number 995.
You need to use Port number 993 with the Gmail IMAP address as per below.
Go to “Menu / Accounts” and click on your Gmail account and click the IMAP tab. Then update the IMAP port number & check the security policy.
Also while your in accounts, check your Gmail SMTP port & settings are correct as per below.
I did as you wrote - indeed it was my mistake with the port number for imap. But after the fix it still doesn’t work.
13:57:13.056|00B| eM Client 9.2.1735+3d90379a93 (Windows)
13:57:13.096|01A| Account’s UID is 3a0b1b22-c947-4f39-bbf8-c8354d1eee5d
13:57:13.096|01A| AccountBase.ChangeOnlineState : State changed to ONLINE due User
13:57:13.097|01A| Folder /Wszystkie wiadomości [All] is now watched
13:57:13.143|01A| >>> FolderActivated(folder: /Wszystkie wiadomości [All]):
13:57:13.189|01A| >>> ListFoldersAsync(): Start
13:57:13.189|01A| >>> Starting account synchronization
13:57:13.593|01A| 01: Connecting to imap.gmail.com:993…
13:57:23.724|01A| 01: — RECEIVE: CONNECTION LOST
13:57:23.732|01A| 01: — RECEIVE: CLOSED
13:57:23.750|01A| >>> ConnectionPoolEntry.CloseAsync(): Failed to connect: MailClient.Accounts.ConnectionException: Nie można nawiązać połączenia z serwerem.
13:57:23.750|01A| —> System.IO.IOException: Połączenie zostało zamknięte
13:57:23.751|01A| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken) 13:57:23.751|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 13:57:23.751|01A| --- End of inner exception stack trace --- 13:57:23.751|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 13:57:23.755|01A| 01: Connection 1 was closed, deliberate = False 13:57:23.761|01A| >>> COMMAND CONNECTION EXCEPTION (retry: True): MailClient.Accounts.ConnectionException: Nie można nawiązać połączenia z serwerem. 13:57:23.761|01A| ---> System.IO.IOException: Połączenie zostało zamknięte 13:57:23.761|01A| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken)
13:57:23.762|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
13:57:23.762|01A| — End of inner exception stack trace —
13:57:23.762|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
13:57:23.762|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
13:57:23.762|01A| at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)
13:57:23.762|01A| at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account)
13:57:23.762|01A| at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
13:57:23.763|01A| at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
13:57:23.763|01A| at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass16_0.b__0(WorkerStatus status, CancellationToken cancellationToken)
13:57:23.763|01A| at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
13:57:23.763|01A| at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
13:57:23.763|01A| at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
13:57:23.763|01A| >>> ListFoldersAsync(): Start
13:57:23.763|01A| 02: Connecting to imap.gmail.com:993…
13:57:33.821|01A| 02: — RECEIVE: CONNECTION LOST
13:57:33.821|01A| 02: — RECEIVE: CLOSED
13:57:33.822|01A| >>> ConnectionPoolEntry.CloseAsync(): Failed to connect: MailClient.Accounts.ConnectionException: Nie można nawiązać połączenia z serwerem.
13:57:33.822|01A| —> System.IO.IOException: Połączenie zostało zamknięte
13:57:33.823|01A| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken) 13:57:33.823|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 13:57:33.823|01A| --- End of inner exception stack trace --- 13:57:33.823|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken) 13:57:33.823|01A| 02: Connection 2 was closed, deliberate = False 13:57:33.826|01A| >>> COMMAND CONNECTION EXCEPTION: MailClient.Accounts.ConnectionException: Nie można nawiązać połączenia z serwerem. 13:57:33.826|01A| ---> System.IO.IOException: Połączenie zostało zamknięte 13:57:33.826|01A| at MailClient.Imap.Base.Connection.ConnectAsync(Func2 getStream, CancellationToken cancellationToken)
13:57:33.827|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
13:57:33.827|01A| — End of inner exception stack trace —
13:57:33.827|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
13:57:33.827|01A| at MailClient.Protocols.Imap.ConnectionPoolEntry.ConnectInternalAsync(CancellationToken cancellationToken)
13:57:33.827|01A| at MailClient.Protocols.Imap.ConnectionPool.AcquireConnectionAsync(Folder mailFolder, Boolean noSelect)
13:57:33.827|01A| at MailClient.Protocols.Imap.ConnectionContext.CreateContextAsync(ImapAccount account)
13:57:33.827|01A| at MailClient.Protocols.Imap.ImapFolderSynchronizer.ListFoldersAsync(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
13:57:33.828|01A| at MailClient.Protocols.Imap.ImapFolderSynchronizer.GetFolderList(IListFoldersProgress progress, Folder homeFolder, CancellationToken cancellationToken)
13:57:33.828|01A| at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass16_0.b__0(WorkerStatus status, CancellationToken cancellationToken)
13:57:33.828|01A| at MailClient.Protocols.Imap.ImapActionCommand.<>c__DisplayClass11_0.<.ctor>b__0(WorkerStatus ws, CancellationToken ct)
13:57:33.828|01A| at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync(WorkerStatus status)
13:57:33.828|01A| at MailClient.Protocols.Imap.ImapActionCommand.Execute(WorkerStatus status)
13:57:33.837|01A| >>> Account synchronization finished
13:57:33.838|01A| AccountBase.ChangeOnlineState : State changed to OFFLINE due BrokenConnection
13:57:33.843|01A| >>> FolderDeactivated(folder: /Wszystkie wiadomości [All]):
I did as you wrote - indeed it was my mistake with the port number for imap. But after the fix it still doesn’t work.
As you now have the right IMAP Port and Gmail Mail Server settings, I would then next suggest to remove and re-add your IMAP Gmail account via the “automatic email wizard” at the top in accounts, and make sure when the browser appears at the end, that you “click allow” to give eM Client access to your Gmail account. See setting up eM Client with a Google Workspace account.
Failing that, other things that can interfere with mail connecting are if you have any eg: Optional Firewall / Security programs installed, or Optional Antivirus programs or VPN’s installed. If you have any of those, try completely disabling those to test incase any of those are interfering with eM Client.
Lastly if removing and re-adding your Gmail account makes no difference and you have no other programs obvious installed interfering, then could be you have an outdated version of eM Client and might need updating. Or you might have an older OS that might need updating.
What version of eM Client do you have ? and what OS and version are you running ?