Getting emails only with VPN connection active

Hi,

I’m new to emClient, but I don’t think this problem is related to the tool itself. I’m having troubles getting my mails.

My work email is running through an Exchange server. I’m working on an iMac with Big Sur (11.4).

When working from home, each time I’m loging out of the VPN I get an error with my email client.

I’m not sure if anyone can start anything with this here (but this is what I see in my logs)

    2:26:53 PM ******@********.de [IMAP] MailClient.Accounts.ConnectionException: Server did not respond in 00:01:00 ---> System.TimeoutException: Server did not respond in 00:01:00
             at MailClient.Imap.Base.Extensions.CopyToAsyncWithTimer (System.IO.Stream source, System.IO.Pipelines.PipeWriter writer, MailClient.Imap.Base.TimeoutTimer timer, MailClient.Imap.Base.TransportPipe+ITaskSource readDemandSource, System.Action`1[T] loggingCallback, System.Threading.CancellationToken cancellationToken) [0x004f3] in <54c0a9404fa94954b03b1514cdb65a62>:0 
             at MailClient.Imap.Base.TransportPipe.StartReading (System.IO.Stream stream, System.Threading.CancellationToken token) [0x00099] in <54c0a9404fa94954b03b1514cdb65a62>:0 
             at System.IO.Pipelines.PipeCompletion.ThrowLatchedException () [0x00000] in <ad61fd5e1cf340cc9e69e9178b029493>:0 
             at System.IO.Pipelines.Pipe.GetReadResult (System.IO.Pipelines.ReadResult& result) [0x00000] in <ad61fd5e1cf340cc9e69e9178b029493>:0 
             at System.IO.Pipelines.Pipe.GetReadAsyncResult () [0x00042] in <ad61fd5e1cf340cc9e69e9178b029493>:0 
             at System.IO.Pipelines.Pipe+DefaultPipeReader.GetResult (System.Int16 token) [0x00000] in <ad61fd5e1cf340cc9e69e9178b029493>:0 
             at MailClient.Imap.Base.Extensions+<>c__DisplayClass30_0.<ReadLineAsync>g__SlowAsyncPath|1 (System.IO.Pipelines.PipeReader reader, System.Threading.CancellationToken cancellationToken) [0x00097] in <54c0a9404fa94954b03b1514cdb65a62>:0 
             at MailClient.Imap.Base.TransportPipe.LoggingHandler (System.IO.Pipelines.PipeReader fromReader, System.IO.Pipelines.PipeWriter toWriter, System.Threading.CancellationToken cancellationToken, System.String name) [0x000ee] in <54c0a9404fa94954b03b1514cdb65a62>:0 
             at System.IO.Pipelines.PipeCompletion.ThrowLatchedException () [0x00000] in <ad61fd5e1cf340cc9e69e9178b029493>:0 
             at System.IO.Pipelines.Pipe.GetReadResult (System.IO.Pipelines.ReadResult& result) [0x00000] in <ad61fd5e1cf340cc9e69e9178b029493>:0 
             at System.IO.Pipelines.Pipe.GetReadAsyncResult () [0x00042] in <ad61fd5e1cf340cc9e69e9178b029493>:0 
             at System.IO.Pipelines.Pipe+DefaultPipeReader.GetResult (System.Int16 token) [0x00000] in <ad61fd5e1cf340cc9e69e9178b029493>:0 
             at MailClient.Imap.Base.Extensions+<>c__DisplayClass30_0.<ReadLineAsync>g__SlowAsyncPath|1 (System.IO.Pipelines.PipeReader reader, System.Threading.CancellationToken cancellationToken) [0x00097] in <54c0a9404fa94954b03b1514cdb65a62>:0 
             at MailClient.Imap.Base.Connection.ReceiveAsync () [0x000dd] in <54c0a9404fa94954b03b1514cdb65a62>:0 
              --- End of inner exception stack trace ---
             at MailClient.Protocols.Imap.ImapActionCommand.ExecuteInternalSync (MailClient.Commands.WorkerStatus status) [0x0008f] in <48255658364047d29a741991d96af637>:0 
             at MailClient.Protocols.Imap.ImapActionCommand.Execute (MailClient.Commands.WorkerStatus status) [0x00221] in <48255658364047d29a741991d96af637>:0 
             at MailClient.Commands.Command.Process (MailClient.Commands.WorkerStatus status) [0x00015] in <a168de5a377b4b61b0b5d3bd217e468e>:0 
           --- End of stack trace from previous location where exception was thrown ---
             at MailClient.Storage.Synchronization.FolderSynchronizerExtensions.SynchronizeSubfoldersAsync (MailClient.Storage.Synchronization.IFolderSynchronizer synchronizer, MailClient.Storage.Application.Folder folder, MailClient.Storage.Synchronization.SynchronizationPriority priority, System.Threading.CancellationToken cancellationToken) [0x000d3] in <46c80d6133cb412989c17c7fe7bf9141>:0 
             at MailClient.Protocols.Imap.ImapAccount.SynchronizeIntAsync (System.Boolean forced) [0x00119] in <48255658364047d29a741991d96af637>:0 
             at MailClient.Protocols.Common.SynchronizableMailAccount+<>c__DisplayClass6_0.<SynchronizeAsync>b__0 () [0x000eb] in <0f811f42acf042d2a0d4fe58fd3ff4d1>:0 
             EnqueuedStackTrace =
                 at MailClient.Protocols.Common.FolderSynchronizer.EnqueueGetFolderList (MailClient.Storage.Application.Folder homeFolder, System.Action`1[T] completed) [0x00000] in <0f811f42acf042d2a0d4fe58fd3ff4d1>:0 
                 at MailClient.Protocols.Common.FolderSynchronizer.GoOnlinePre () [0x00000] in <0f811f42acf042d2a0d4fe58fd3ff4d1>:0 
                 at MailClient.Protocols.Imap.ImapFolderSynchronizer.GoOnlinePre () [0x00000] in <48255658364047d29a741991d96af637>:0 
                 at MailClient.Protocols.Imap.ImapAccount.GoOnlineInt () [0x00000] in <48255658364047d29a741991d96af637>:0 
                 at MailClient.Protocols.Common.AccountBase.ChangeOnlineState (System.Boolean online, MailClient.Accounts.OfflineReason offlineReason) [0x00000] in <0f811f42acf042d2a0d4fe58fd3ff4d1>:0 
                 at MailClient.Protocols.Common.AccountBase.GoOnline () [0x00000] in <0f811f42acf042d2a0d4fe58fd3ff4d1>:0 
                 at MailClient.Protocols.Common.AccountBase.RunIfOnline (System.Action actionIfOnline, System.Action actionIfOffline) [0x00000] in <0f811f42acf042d2a0d4fe58fd3ff4d1>:0 
                 at MailClient.Protocols.Common.SynchronizableMailAccount.Synchronize (MailClient.Storage.Synchronization.SynchronizationPriority priority) [0x00000] in <0f811f42acf042d2a0d4fe58fd3ff4d1>:0 
                 at MailClient.Accounts.BindingAccountBase.Receive () [0x00000] in <46c80d6133cb412989c17c7fe7bf9141>:0 
                 at MailClient.UI.Controls.Folders.controlFolders.treeView_NodeClicked (System.Object sender, MailClient.Common.UI.Controls.ControlTreeView.TreeViewCancelEventArgs e) [0x00000] in <5d38f1c50bf54677ba4ab07f65fe480d>:0 
                 at MailClient.Common.UI.Controls.ControlTreeView.ControlTreeView.OnNodeClicked (MailClient.Common.UI.Controls.ControlTreeView.TreeViewCancelEventArgs e) [0x00000] in <e13c65ea60824e7586a6a052c2decc70>:0 
                 at MailClient.Common.UI.Controls.ControlTreeView.ControlTreeView.OnMouseDown (System.Windows.Forms.MouseEventArgs e) [0x00000] in <e13c65ea60824e7586a6a052c2decc70>:0 
                 at System.Windows.Forms.Control.WmLButtonDown (System.Windows.Forms.Message& m) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.Control.WndProc (System.Windows.Forms.Message& m) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.ScrollableControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.ContainerControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.UserControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at MailClient.Common.UI.Controls.AutomationViewUserControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <e13c65ea60824e7586a6a052c2decc70>:0 
                 at MailClient.Common.UI.Controls.TouchScrollUserControl.WndProc (System.Windows.Forms.Message& m) [0x00000] in <e13c65ea60824e7586a6a052c2decc70>:0 
                 at System.Windows.Forms.Control+ControlWindowTarget.OnMessage (System.Windows.Forms.Message& m) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.Control+ControlNativeWindow.WndProc (System.Windows.Forms.Message& m) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.NativeWindow.WndProc (System.IntPtr hWnd, System.Windows.Forms.Msg msg, System.IntPtr wParam, System.IntPtr lParam) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.XplatUICocoa.DispatchMessage (System.Windows.Forms.MSG& msg) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.XplatUI.DispatchMessage (System.Windows.Forms.MSG& msg) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.Application.SendMessage (System.Windows.Forms.MSG& msg, System.Boolean& drop, System.Boolean& quit) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.Application.SendMessage (System.Windows.Forms.MSG& msg) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.CocoaInternal.WindowsEventResponder.TranslateMouseDown (AppKit.NSEvent e) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.CocoaInternal.WindowsEventResponder.MouseDown (AppKit.NSEvent theEvent) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.CocoaInternal.MonoView.MouseDown (AppKit.NSEvent theEvent) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at ObjCRuntime.Messaging.void_objc_msgSendSuper_IntPtr (System.IntPtr , System.IntPtr , System.IntPtr ) [0x00000] in <9d313aec3bc14588aac5d57f8d84f1a8>:0 
                 at AppKit.NSWindow.SendEvent (AppKit.NSEvent theEvent) [0x00000] in <9d313aec3bc14588aac5d57f8d84f1a8>:0 
                 at System.Windows.Forms.CocoaInternal.MonoWindow.SendEvent (AppKit.NSEvent theEvent) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at ObjCRuntime.Messaging.void_objc_msgSendSuper_IntPtr (System.IntPtr , System.IntPtr , System.IntPtr ) [0x00000] in <9d313aec3bc14588aac5d57f8d84f1a8>:0 
                 at AppKit.NSApplication.SendEvent (AppKit.NSEvent theEvent) [0x00000] in <9d313aec3bc14588aac5d57f8d84f1a8>:0 
                 at System.Windows.Forms.XplatUICocoa.PumpNativeEvent (System.Boolean wait, System.Windows.Forms.MSG& msg, System.Boolean dequeue) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.XplatUICocoa.GetMessage (System.Object queue_id, System.Windows.Forms.MSG& msg, System.IntPtr hWnd, System.Int32 wFilterMin, System.Int32 wFilterMax) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.XplatUI.GetMessage (System.Object queue_id, System.Windows.Forms.MSG& msg, System.IntPtr hWnd, System.Int32 wFilterMin, System.Int32 wFilterMax) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.Application.RunLoop (System.Boolean Modal, System.Windows.Forms.ApplicationContext context) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at System.Windows.Forms.Application.Run (System.Windows.Forms.ApplicationContext context) [0x00000] in <965155dda8a342dc8cf4bfc303951c13>:0 
                 at MailClient.Program.Main (System.String[] args) [0x00000] in <5d38f1c50bf54677ba4ab07f65fe480d>:0 
                 at MailClient.App.Program.Main (System.String[] args) [0x00000] in <3f5347ed7b544346a77cfbbdb62e0443>:0 
             GUIStatus_Exception_Reported = True

Has anyone encountered such a problem using iMac withBig Sur?

I would appreciate any help.

thanks

Assa